Frequently Asked
Questions

Q: How quickly can you resolve issues with EVA bill generation in BUSY?

The speed at which BUSY can resolve eway bill issues may vary depending upon the complexity of the issue. It is best to contact customer support for more accurate estimate of resolution time.

Q: Proceeding with invoice generation in BUSY with a weak internet connection. Generating invoices despite a weak connection.

It is not recommended to proceed with invoice generation in BUSY with a weak internet connection. It is important to have a stable and strong internet connection to ensure successful invoice generation.

Q: Is it mandatory to disclose where I purchased the goods from when generating the e-way bill?

E-waybill is a document that is required for the transportation and for the movement of goods so it is not mandatory to disclose where you purchased the goods from when generating e-waybill

Q: For billing software integrations, what all information needs to be provided to generate e-way bills automatically?

To generate E way bill automatically from BUSY, you need to generate GSP credentials of GSP server webtel electrosoft private limited and pinnacle finserv advisors private limited for E way bill configiuration.

Q: Should I enter the port code or nearest railway station as the last location in India?

Please contact your tax professional or the E way helpdesk to seek guidance regarding which port code to enter in order to generate an E way bill for export and SEZ invoices.

Q: Do I need to pay anything extra to BUSY for enabling e-way bill and e-invoice feature?

No, you do not need to pay extra to BUSY for eway bill or e invoice but your BLS should be active as e way bill and einvoice come under active BLS.

Q: Do I need to configure e-way bill portal login credentials in BUSY for auto e-way bill?

No, We need to create separate id for generate auto e-way bill from BUSY which is called GSP (GST Suvidha Provider) Id. GSP id you create from E-way bill portal after login.

Q: Can I generate e-invoices for earlier dates this month in BUSY before filing GST return?

Yes, you can generate e-invoices for earlier dates this month in BUSY before filing GST return. within thirty days from the date given in the invoice and debit note or credit note.

Q: Why is the E-Way bill not getting generated automatically when I create invoices in BUSY?

Please specified the error which you are facing at the time of generating E-way bill.Please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in

Q: Previously generated invoices and E-Way bills now failing in BUSY. What changed causing this error?

Normally, BUSY previously generated invoices and E-Way bills are not failing; if this happens, then you need to restore your previous BUSY data to check the previously generated invoices and E-Way bills.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How quickly can you resolve issues with EVA bill generation in BUSY?

The speed at which BUSY can resolve eway bill issues may vary depending upon the complexity of the issue. It is best to contact customer support for more
accurate estimate of resolution time.

Proceeding with invoice generation in BUSY with a weak internet connection. Generating invoices despite a weak connection.

It is not recommended to proceed with invoice generation in BUSY with a weak internet connection. It is important to have a stable and strong internet connection to ensure successful invoice generation.

Is it mandatory to disclose where I purchased the goods from when generating the e-way bill?

E-waybill is a document that is required for the transportation and for the movement of goods so it is not mandatory to disclose where you purchased the goods from when generating e-waybill

For billing software integrations, what all information needs to be provided to generate e-way bills automatically?

To generate E way bill automatically from BUSY, you need to generate GSP credentials of GSP server webtel electrosoft private limited and pinnacle finserv advisors private limited for E way bill configiuration.

Should I enter the port code or nearest railway station as the last location in India?

Please contact your tax professional or the E way helpdesk to seek guidance regarding which port code to enter in order to generate an E way bill for export and SEZ invoices.

Do I need to pay anything extra to BUSY for enabling e-way bill and e-invoice feature?

No, you do not need to pay extra to BUSY for eway bill or e invoice but your BLS should be active as e way bill and einvoice come under active BLS.

Do I need to configure e-way bill portal login credentials in BUSY for auto e-way bill?

No, We need to create separate id for generate auto e-way bill from BUSY which is called GSP (GST Suvidha Provider) Id. GSP id you create from E-way bill portal after login.

Can I generate e-invoices for earlier dates this month in BUSY before filing GST return?

Yes, you can generate e-invoices for earlier dates this month in BUSY before filing GST return. within thirty days from the date given in the invoice and debit note or credit note.

Why is the E-Way bill not getting generated automatically when I create invoices in BUSY?

Please specified the error which you are facing at the time of generating E-way bill.Please contact our centralized 24/7 helpline at 8282828282 or 011-40964096. You can also share your query at support@busy.in

Previously generated invoices and E-Way bills now failing in BUSY. What changed causing this error?

Normally, BUSY previously generated invoices and E-Way bills are not failing; if this happens, then you need to restore your previous BUSY data to check the previously generated invoices and E-Way bills.

Frequently AskedQuestions