Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
My E-way bill account has been suspended due to inactivity. How can I reactivate it?
To reactivate your E-way bill portal account that has been suspended due to inactivity, please contact your CA (Chartered Accountant) for assistance. They will be able to help you reactivate your account.
My e-way bill shows incorrect distance calculation. How to change distance settings in BUSY?
While generating E-way bill any issue occur related to distance calculation in that case Go to Transport window and enter Distance 0 and save that
Distance should be 0 in Party master also
What details are required if my transporter generates the E-Way bill instead of me?
If your transporter generates the E-Way bill instead of you, the details required would typically include the transporter's GSTIN (Goods and Services Tax Identification Number), vehicle number, and other relevant transport details.
What transport details do I need to fill out for an e way bill?
To generate an e way bill you need to enter these transport details : Transporter, Place, Pincode, Vehicle No., Distance, etc.
If goods transport through Rail or Air the GR no. also mandatory.
How does BUSY calculate the distance between pickup and drop locations for e-waste bills?
BUSY calculate the distance of pickup and drop locations with the help of your company from pincode that you have specify and the delivery pincode where goods are going to be delivered
What details do I need from the E-Waybill portal to configure GST in BUSY?
The details need from e-way bill portal to configure gst in BUSY :
Step 1 : GSTIN
Step 2 : HSN
Step 3 : GST tax rates
Step 4 : E-way bill details
Step 5 : ITC
Can I use the same GSP id for both E-Invoice and E-Way bills generation?
Yes, you can use GSP Id for both E-invoice and E-way bill generation.
This is the default configuration of BUSY and portal also you don't need to separate sepaarate GSP id for both.
I set the distance to in the transport window but I'm still getting an error that the distance is too high when generating an e-waybill. What should I do?
Setting the transport distance to 0 should fix the e-waybill error. If the error persists, there may be other issues that need to be addressed in that case check the error list
Can I change my registered mobile number in BUSY? If yes, what is the process?How frequently are e-bills generated in BUSY? Is it daily, weekly, or monthly?
To change the registered mobile number in BUSY you need to send a request from your registered mail Id along with your company's letterhead to support@busy.in
You can generate Eway bills daily
I am unable to find the E-Way Bill Invoicing or E-Way Bill Audit Report options under GST Miscellaneous Utility. Where can I access these in BUSY?
You can check eway bill report from these steps:
Step 1: Go in Transactions.
Step 2: Go in GST Misc. Utilities.
Step 3: Then select Eway bill Management.
Step 4: Then select your report according.