Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Why is the e-way bill window not opening in the software?
E-way bill window not opening due to:
Step 1 : Software bug
Step 2 : Configuration setting
Step 3 : User rights
Unable to attach e-invoice in BUSY. How to resolve this issue?
E-invoice not attach automatic if you want to sent einvoice bill
fast export einvoice pdf then file is ready for attch
Do I need to fill the alias field for generating e-bills?
No, Item alias is not mandatory field for e way bill generation. However, it is totally optional field in Item master too.
What is the correct format for entering my vehicle number?
The correct format for entering a vehicle number in BUSY is to enter only the number without any special characters or spaces.
How long are e-way bills stored and accessible in BUSY?
There is no specific time for access e-way bill you can check any time after generate e-way bill or print any time
What GST-related information needs to be entered for e-way bills?
For e-way bills, you need to enter GST-related information such as the GST number, place of supply (prom place), and pin code.
How do I get the E-invoice IRN after generating an e-invoice from BUSY?
Once e-invoice is successfully generated in BUSY then the IRN no. should be visible in the transport detail window in the invoice
What is the SLA for resolving issues faced with E-Way bills in BUSY?
The documentation does not provide information about the specific SLA (Service Level Agreement) for resolving issues faced with E-Way bills in BUSY.
How can I get an OTP resent for submitting GST returns in BUSY?
To get OTP you can check your regitered no.and email on GST Portal if your are uploading GSTR 1 Direct from BUSY.
Will the old cancelled e-way bill number be changed after regenerating with corrections?
No, the old cancelled e-way bill number will not be changed after regenerating it with corrections on same or another voucher no.