Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
issue in Eway bill generation how to resolved it?
If you are facing issue while generating Ewaybill then their could be multiple reasons
1 it could be possible the gsp credential you are using its not valid in that case freeze
the old gsp and create a new gsp or modiFinancial Year the password of the gsp or change the default
gsp for ewaybill generation
2 It could be possible the location or pincode of the buyer you have entered is wrong
or not mentioned so open party master in modiFinancial Year mode and fill the station and pincode
and on transport detail box mention the place of supply location and pincode
3 It could be possible that the transporter gstin or vehicle number you mentioned is wrong
so modiFinancial Year it
4 It could be possible you dont mentioned your location and pincode in your addess or in
ewaybill configuration
5 It could be possible the distance you have mentioned in transport details box is too high
so make it zero to resolve the distance discrepencies
Showing error while generating Ewaybill
If you are facing issue while generating Ewaybill then their could be multiple reasons
1 it could be possible the gsp credential you are using its not valid in that case freeze
the old gsp and create a new gsp or modiFinancial Year the password of the gsp or change the default
gsp for ewaybill generation
2 It could be possible the location or pincode of the buyer you have entered is wrong
or not mentioned so open party master in modiFinancial Year mode and fill the station and pincode
and on transport detail box mention the place of supply location and pincode
3 It could be possible that the transporter gstin or vehicle number you mentioned is wrong
so modiFinancial Year it
4 It could be possible you dont mentioned your location and pincode in your addess or in
ewaybill configuration
5 It could be possible the distance you have mentioned in transport details box is too high
so make it zero to resolve the distance discrepencies
How do i enable e-invoice in BUSY. what steps should i follow?
Here are the steps for enabling e-invoice in BUSY :
Step 1: Go to Administration menu
Step 2: Click on Configuration
Step 3: Then click On Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Enable E-invoice option as Y and configure it
Step 6: Then Click on Gsp Configuration button
Step 7: Then specify correct Gsp ID of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited which is generated from E-invoice portal
Step 8: Then click on Ok button
Step 9: Then save the configuration by click on save button
Step 10: Then go to vocuher series configuration from configuration option
Step 11: Select voucher and series and click on voucher configuration option
Step 12: Then enable Input transport detail option as Y
Step 13: Then enable generate e-invoice after saving option as Y
Step 14: Then click on save button to save the configuration
Step 15: Afterward, you can generate auto e-invoice from BUSY
How can I troubleshoot and resolve an error encountered while registering the e-way bill in BUSY?
Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central
Step 11: Enable the generate eway bill after saving the voucher.
Step 12: After saving the voucher, Window will popup for e way bill generation.
Note : In Account and Item master,Mention the required details for Eway Bill Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance
I want to generate credit/debit notes and enable them for e-invoicing in BUSY. What is the process?
To generate credit/debit notes and enable them for e-invoicing in BUSY, you can follow these steps:
1. Open BUSY and go to the Voucher Entry screen.
2. Select the voucher type as "Credit Note" or "Debit Note" depending on the type of note you want to generate.
3. Enter the necessary details such as the party name, invoice number, date, and the amount to be credited or debited.
4. Save the voucher entry.
5. To enable e-invoicing for credit/debit notes, go to the Configuration menu and select Voucher Configuration.
6. In the Voucher Configuration screen, enable the option for e-invoicing for credit/debit notes.
7. Save the changes.
8. Now, when you generate credit/debit notes, they will be enabled for e-invoicing and can be used for GST compliance and other purposes.
Please note that the specific steps may vary slightly depending on the version of BUSY you are using. It is recommended to refer to the software's user manual or contact BUSY support for detailed instructions.
I'm getting a timeout error when trying to generate an Eway bill. How can I fix this?
If you encounter a time-out error while generating an E-way bill in BUSY, you can follow these steps to fix it:
Step 1: Navigate to the Administration menu.
Step 2: Click on the configuration option.
Step 3: Select the GST/VAT Tab.
Step 4: Click on GSP Configuration window.
Step 5: Check which GSP you have defined for generating E-way bill.
Step 6: If it's defined as Webtal Electrosoft Private Limited, define Pinnacle Finserv Advisors Private Limited there and check.
Step 7: If the ID is not created for any of these (Webtal or Pinnacle), then first create it from the E-way bill site and then define it in the GSP configuration tab and check.
Step 8: If the issue persists even after trying another ID, check if there is any antivirus in your system. If there is, exclude BUSY from it and check.
By following these steps, you should be able to generate the E-way bill. However, if the issue still persists, you can confirm from BUSY customer support number on 8282828282 about the server issue.
What is the process to generate VEPTAL and PINNACLE IDs and configure them in BUSY?
For generation of E-Invoice you need to create GSP id and password from E-way bill portal and enter GSP ID password in BUSY E-way bill configration then you are able to create E-invoice automatic from BUSY. Please follow below mention steps to create GSP Id and password:-
Step 1:- Login on E-way bill portal.
Step 2:- Registration
Step 3:- Select for GSP
Step 4:- Verify OTP and then create GSP id password select GSP name Webtel Electrosoft Pvt. Ltd. or For Pinnacle Finserv Advisors Pvt Ltd
For E-invoice configration in BUSY after created GSP Id and password please follow below mention steps:-
Step 1:- Administration Tab,
Step 2:- Configration
Step 3:- Feature / option
Step 4:- GST/VAT
Step 5:- E-invoice required enable and configure place and pincode details. GSP configration enter GSP ID and password which was created from E-way bill portal. Save
After enter GSP Id and password then validate GSP if it show ok then your registeration for E-invoicing in BUSY done.
Is there an option to generate both e-invoice and e-way bill together for a sales return in BUSY?
Yes there is an option is to generate both e invoice and e way bill together for sales return,
IF you are enbale e invoice and e way bill for a sales return,you need to follow given steps:
Step 1:Go to Administration menu,
Step 2:select Configuration,
Step 3:select Features and option,
Step 4:click GST/VAT Tab,
Step 5:Enable E-invoice Required
Step 6:Click configuration and mention location and pincode and save.
Step 7:Then click GSP configuration and Please paste the GSP credentials here that you created from your portal, then save.
Step 8:Go to the Administration menu,
Step 9:Click on Configuration,
Step 10:Click Voucher series Configuration,
Step 11:Click sales Return and select series,
Step 12:Click voucher configuration,Here you can enbale Generate E invoice and E way Bill After Saving,specify Y,save this window.
Step 13:Go to the Transaction menu,
Step 14:Add sales return,while saving voucher transporter window will appear,here you need to enable both option e invoice required and e way bill required,and proceed to generate together.
Why are some features like e-invoicing not enabled in my BUSY software?
To enabled some feature like e invoice in your BUSY software you can follow the steps.
Your BUSY model should be standard or enterprise, in basic e invoice feature is not available.
Step 1. Open BUSY software
Step 2. Open Company
Step 3. Go to administration menu click
Step 4. Configuration click
Step 5. Features and options click
Step 6. Gst/Vat click
Step 7. Enable e invoice
Step 8. Fill place and pincode
Step 9. Click on configuration
Step 10. Fill gsp id and password
Step 11. Then save the configuration
You have to enable one more option.
Step 1. In configuration
Step 2. Voucher series configuration
Step 3. Select that voucher type in which you want to create e invoice
Step 4. select series
Step 5. Click on voucher confgiuration
Step 6. Press y for yes on the option of generate e invoice after saving.
I am unable to see the option to generate e-way bills in BUSY. What settings do I need to enable this?
To generate the e-way bill and E-invoice without errors, follow these steps:
Step 1: Go to Administration.
Step 2: Click on Configuration.
Step 3: Select the Feature and Options.
Step 4: Choose GST/VAT.
Step 5: Enable E-way Bill and provide the Place and Pincode.
Step 6: Fill in all the details for E-way Bill Configuration.
Step 7: Go to Voucher Series Configuration and select the voucher type.
Step 8: Choose the Voucher Series in which you want to use E-way Bill.
Step 9: Enable the Transport window on the top right side.
Step 10: Enable the E-way Bill option on the bottom right side.
Step 11: Now, when you add a voucher and save it, a window will prompt, asking if you want to generate an E-way bill so click on it.
Step 12: Fill in the transport window accordingly.
Step 13: Select 'Automatic,' check for errors, and resolve them as needed.
Step 14: Press F2 to save this window and generate the E-way bill.
