Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
why am getting Prompt while modifying invoice after generated e invoicing in BUSY?what does it mean?
If you are modifying a voucher and an e-invoice has already been generated for that voucher, BUSY will prompt you to inform
you that you have already generated an e-invoice for this voucher,you cant modify it,because As per Government portal
guidelines,You cannot modify invoices for which e-invoices have already been generated. To make modifications, you must
first cancel the voucher and e invoice in your BUSY software.
To cancel e invoice from BUSY you can follow given steps:
Step 1:open that voucher in modify mode,
Step 2:Here is option in the title bar Cancel,click on cancel.
Step 3:Then ok to cancel, After that cancel e invoice on portal,specify Y,give reason why are you cancel this,then click
ok,the e invoice will be canceled on portal.
Step 4:After that,you can generate a new e-invoice with the changes using a different invoice number.
Why am I getting errors in E-Invoice generation despite multiple contacts with customer support?
If you are getting errors in E-Invoice generation After multiple contacts with customer support,follow these steps:
1.Ensure To Rectify all the errors Before Generating Einvoice.
2.Ensure that you enter the station and pincode in the Party/Account master or in the Transport Window.
3.The UQC (Unit Quantity Code) error occurs when the unit is not set for e-invoice.
4.In the 'Check for Possible Errors' option, errors related to your transaction details, such as HSN, tax category, updated party details, UQC (Unit Quantity Code), or your address, may be displayed.
5.Sometimes errors occur due to your internet connection, so try with another internet connection.
6.You can also watch videos related to e-invoice generation on our YouTube channel
7.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
What is the process to get E-Way bills generated without any errors?How do I generate an e-way bill in Tally accounting software?
Follow these steps to generate E-waybill without any error:
Step 1: Make sure your machine is connected to the internet
Step 2: Make sure you have configured gsp id such as webtel and pinnacle with correct username and password in BUSY
Step 3: Make sure you heve specify all mandatory fields in invoice such as party name,item name,unit,quantity,amount,transport details and invoice number etc
Step 4: Go to administration tab then click on configuration button then open the feature and option tab then click on gst/vat
Step 5: Then click on gsp configuration and change gsp for E-waybill one by one individually such as if it is selected automatically change it to webtel and pinnacle one by one and then save and try to generate
Step 6: If still facing issue you need to check the error description that is showing and try to solve this accordingly
To generate E-waybill in tally software contact to tally support
I am unable to generate an E-Way bill in BUSY. It shows an error while generating. How can I troubleshoot and resolve this issue?
If you are unable to generate an E-Way Bill from BUSY, try the following steps to resolve it:
Step 1: Ensure that GSP Configurations are properly set in the GST/VAT feature.
Step 2: Confirm you are using the updated version of BUSY.
Step 3: Check that no antivirus or firewall is blocking BUSY.
Step 4: Ensure a proper internet connection is established.
Step 5: Verify that all correct details are entered while generating an E-Way Bill.
Step 6: Do not forget to fill in mandatory fields, such as Transporter ID or Vehicle No, Station, PIN Code, and a valid HSN code.
Step 7: Ensure you have a valid GSTIN and have filed previous GST returns.
Step 8: In case of having the same PIN code for the From and To stations, mention the distance.
Step 9: If the issue still persists, contact customer support for further assistance.
What should I do if the E-Way Bill could not be generated due to the reason "Invalid Transporter ID"?
To generate the e-way bill, it is necessary to have the name of the transporter and its 15 digit GSTIN number, otherwise the vehicle number has to be mentioned in the transporter window appear before saving voucher
If the E-Way Bill could not be generated and showing error message "Invalid Transporter ID" follow the below steps:
Solution:
Step :1 Use F3 to add Transporter name and its transporter ID. If we select the name of the transporter in the transporter window, then he should be registered under Eway Bill. The registration of the transporter can be checked on the Eway bill website.
https://www.ewaybill.nic.in/Others/TransportersSearch.aspx
Step :2 To modify already mentioned details for transporter, click on Administration Tab→ Misc. Data Entry→ Input Transporter’s GSTIN/ID or use “Double click to update GSTIN/ID” option to modify.
Step: 3 Check the entered value: Check Transporter ID (Transporter GSTIN)- from -Input/Update Transporter Details . Remove special characters & blank Space.
I am unable to generate an eWay bill in BUSY. How can I create and download eway bills?
The process for generating an e-way bill in BUSY, Is given below:
1.: Go to Administration.
2: Click on Configuration.
3: Select 'Feature and Options.'
4: Choose GST/VAT.
5: Enable E-way Bill and provide the 'Place' and 'Pincode
6: Fill in all the details for E-way Bill Configuration.
7: Click on GSP Configuration.
8: Enter Webtel and Pinnacle ID's. generated through the portal
9: Go to Voucher Series Configuration and select the voucher type.
10: Choose the Voucher Series in which you want to use the E-way Bill.
11: Enable the Transport window on the top right side.
12: Enable the E-way Bill option on the bottom right side.
13: Specify the Correct details in the party master such as station Pincode
14: Specify the UQC in Unit masters for the Eway bill
15: Specify the HSN Code
16: Now create the voucher and generate the Eway bill
I want to check the status of an invoice I generated. How can I find the MIS report?
To check the status of an invoice that you generated, you need to follow the below steps:
Step 1: Go to the Transactions menu.
Step 2: Under Transactions, locate and select GST Misc. Utilities.
Step 3: Inside GST Misc. Utilities, choose E Way Bill and E Invoice Management.
Step 4: In the next menu, click on Generate Print E Invoice.
Step 5: You will see the option Generate Print E Invoice. Select this option.
Step 6: Choose an e-invoice to be generated automatically, if that's your preference.
Step 7: In the voucher details section, select the voucher type.
Step 8: Specify the starting date and ending date for the vouchers you want to work with.
Step 9: Click Load List to view the vouchers within the specified date range.
Step 10: Select all the sales e-invoices for which you want to check the status of the e-invoice generated.
How do I handle credit notes and amendments in BUSY when dealing with e-invoices?
Here are the steps for generating e-invoice of credit note:
Step 1: Ensure to enable e-invoice option and configure it with GSP IDs in GST/VAT feature
Step 2: Then go to Administration menu
Step 3: Then click on configuration
Step 4: Then click on Voucher series configuration
Step 5: Select Credit Note voucher and series
Step 6: Then click on Voucher configuration option
Step 7: Then enable Input Transport detail option as Y
Step 8: Then enable Generate e-invoice afetr saving option as Y
Step 9: Then save the configurations
Step 10: Then you can create credit note with neccessary details of party, item, tax if needed.
Step 11: Then While savinh voucher transaport details window will appear
Step 12: Enable e-invoice required option as Y then click on OK button
Step 13: Then you can proceed to generate e-invoice
How do I generate an e-invoice with % GST for my services in BUSY?
To generate an e-invoice with 18% gst of the service item in BUSY then follow the steps :
Step 1: Go to Transaction menu
Step 2: Click on Sale voucher
Step 3: Then click on ADD button
Step 4: Then create invoice and select in sale type as Local or central GST as 18%
Step 5: Then specify neccessary details of party, service item ( specify tax category as service 18% in the item master then need to be select in sale type as item wise ), quantity, price, amount and tax if applicable
Step 6: Then click on save button, a transport detail winodw will appear
Step 7: Then mention To Place and Pincode and Enable e-invoice required option as Y then click on OK button
Step 8: Then proceed to generate e-invoice after checking all the errors if any
Can I generate E-Way bill for movement of goods within same state? What are the rules?How do I generate bills for different ecommerce platforms like Amazon, Flipkart etc in BUSY?
Yes you can generate E way bill for movement of goods within same state
Further, After threshold limit e way bill become mendotory i.e 50000 of bill
bill amount and may vary state to state , we request to check this on portal
of eway bill.
Further for the generate bills for different ecommerce platfoms please follow
the given steps
Step 1: Create account master for different e commerce portal.
Step 2: Then go to adminstration then masters.
Step 3: Then sale type and add new.
Step 4: Give name of e commerce portal in sale type field.
Step 5: Then enable the option of supplies notified us 95.then enter the
e commerce portal name. and save after enter all required details.
Step 6: Create voucher with using ecommerece sale type. for e commerce sale
sale bills.
Step 7: you have to create separate sale type for each e commerce platform.