Frequently Asked
Questions

Q: I am unable to generate the ewaybill directly from the BUSY what could be the reason?

There could be a several reasons if you are unable to generate the ewaybill directly from BUSY: 1: Make sure you have created the gsp id from ewaybill portal and configured in BUSY 2. Ensure that input transport details and generate ewaybill after saving option is enable from the voucher series configuration 3. Make sure internet connection is properly connected in your system 4. Make sure you have specify all the required fields in voucher such as hsn code,transport details etc 5. Make sure you are using latest version of BUSY software 6. If still facing error there could be a possibility that ewaybill portal server is down so wait for sometime 7. You can check by changing the gsp priority for webtel and pinnacle one by one from gsp configuration available under GST/VAT configuration 7. If specific error is showing then try to understand the error and solve it accordingly

Q: How do I ensure the e-invoice is generated with the right product categories goods vs services?

To ensure correct item are mentioned in invoive whether it is goods or service then follow the given steps: Step 1: Go to Transaction menu Step 2: Click on voucher option Step 3: Then click on Modify option and open voucher in modify mode Step 4: Then click on save button and proceed to generate e-way bill, Check possible error option will prompt Step 5: Then click on the same and check any error related to Goods or service Step 6: Then click on error and open transaction detail Step 7: Then click on paticular Item and press Alt+M and open item master in modify mode Step 8: Then specify correct Tax category belongs to goods or service Step 9: Then save the item master by click on save button Step 10: Then you can proceed to generate e-invoice

Q: How do I generate an E way bill for exporting goods in BUSY?

To generate an E way bill for exporting goods in BUSY, you can follow these steps: Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc. Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 3: Select Sale Type as I/GST-Export( Taxable) or I/GST-Export( Zero Rated). Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. Step 5: You have to enter Port code and shipping bill no. for export. Step 6: After saving the voucher a window will appear of Eway bill generation, select yes on it. Step 7: Check all the details and generate eway bill and wait for the process. After that you can print e way bill. Note: Make sure you have done all the configurations for e way bill generation.

Q: How do I link my GSP account with BUSY for e-way bill generation?

To link GSP with BUSY for automatic generation of E way Bill, you need to follow these steps: Step 1: Log in to the e way bill portal with your credentials. Step 2: Click on Registration and then For GSP. Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited. Step 5: Create Username and Password and click on Add. Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration. Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required. Step 8: Set Y to turn it on and mention your place and pincode. Step 9: Then enter GSP user id and password in GSP Configuration tab and save.

Q: How do I link my GSP account to generate e-way bills automatically?

To link GSP with BUSY for automatic generation of E way Bill, you need to follow these steps: Step 1: Log in to the e way bill portal with your credentials. Step 2: Click on Registration and then For GSP. Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited. Step 5: Create Username and Password and click on Add. Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration. Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required. Step 8: Set Y to turn it on and mention your place and pincode. Step 9: Then enter GSP user id and password in GSP Configuration tab and save.

Q: How do I enable the e-way bill generation option in BUSY?

To enable the E-way bill generation feature in BUSY, please follow these steps: Step 1: Open the Company Step 2: Go to Administration Menu Step 3: Click on Configuration Menu Step 4: Click on Feature and Option Step 5: Click on GST/VAT Step 6: Enable E-way bill Required option as Y Step 7: Then mention the required details and then click on GSP configuration Step 8: Mention valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited generated from e-way bill portal and save the configuration by click on save button Step 9: Go to Voucher series configuration from configuration Menu Step 10: Select voucher and series then click on voucher configuration option Step 11: Enable Input Transport Detail as Y Step 12: Enable Generate E-way bill after saving option as Y then save the configuration

Q: Enable invoices with e-way bills in BUSY, resolve issues.

To enable Ewaybill and E invoice in BUSY you need to follow the steps Step1 Go Administration menu and click to configuration Step2 click on Feature Options and and go to GST VAT option Step3 Enable Required Ewaybill and E invoice option and configure it with location and pincode Step4 Click on GSP configuration and select default GSP for Ewaybill and Einvoice but need to ensure you have already created the GSP ID and password Step5 select the GSP ID and password and fill it with proper details then validate and save the details Step6 go to administration menu and click to configuration Step7 click on voucher series configuration and select voucher type and series then click on voucher configuration Step8 Enable generate E invoice and ewaybill after saving voucher option and save

Q: How do I regenerate GSP ID for generate E-way bill if I face errors that invalid login credential?

For Regenerate GSP ID you have to follow the steps and those steps are- Step 1- Login the E way Bill Portal and go to Home Step 2- Click on Registration and then Click on GSP Step 3- After Click on GSP Registration Send the OTP Step 4- Enter the OTP and verify Step 5- If You have already created GSP click on Freez Option and freez the existing GST ID's . Step 6- After Freez ID's Click on Add new Option And select the GSP NAME and those are Webtel electrosoft PVT. LTD. And Pinnacle Finserv Advisors PVT. LTD. Step 7- After Select One of the GSP'S Create User name and password and save. Step 8- After create GSP Go Administration and Configuration and feature and option and then click on GST VAT Step 9- In GSP Configuration enter GSP ID's and then save the configuration.

Q: How should I fill the transport and port code details in the e-way bill for export consignments?

To fill the transport and port code details in the eway bill for export consignments you have to follow below steps: Step 1: Go to Transaction and click on Sales/supply outward. Step 2: Then click on Add and Add sales voucher. Step 3: Fill the details like Customer details, Item Details quantity price and tax and shipping details. Step 4: Then while saving your voucher Export Shipping Bill Details window will appear. Step 5: Then Enter fields like Shipping Bill No Shipping Bill date and Enter Port Code and press OK Step 6: Then Transport details window will appear so you have to enter the Transporter details or Vehicle Number. Step 7: Further mention Station/To place and Pin code of the last location in the country where are item are going to dispatch. Step 8: Then Select sub type and Transaction Type accordingly and press OK to generate e-way bill.

Q: How do I generate returns in BUSY for sale and sale return? What configuration is required?

Here are the some steps for generate return in BUSY : Step 1: Go to Administrtaion menu Step 2: Click on configuration Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Then mention Gst no. in the field of GSTIN Step 6: specify Gst portal user name in the given field of the same Step 7: Then save the configuration Step 8: Then go to display menu Step 9: then click on gst reports Step 10: Then click on gst return option Step 11: Then click on Gst e-return option and select GSTR1 e-return Step 12: Then select method for generating return Step 13: Specify date range then click on OK button Step 14: check errors if any then resolved it and proceed to generate e-return

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to generate the ewaybill directly from the BUSY what could be the reason?

There could be a several reasons if you are unable to generate the ewaybill directly from BUSY:
1: Make sure you have created the gsp id from ewaybill portal and configured in BUSY
2. Ensure that input transport details and generate ewaybill after saving option is enable from the voucher series configuration
3. Make sure internet connection is properly connected in your system
4. Make sure you have specify all the required fields in voucher such as hsn code,transport details etc
5. Make sure you are using latest version of BUSY software
6. If still facing error there could be a possibility that ewaybill portal server is down so wait for sometime
7. You can check by changing the gsp priority for webtel and pinnacle one by one from gsp configuration available under GST/VAT configuration 
7. If specific error is showing then try to understand the error and solve it accordingly

How do I ensure the e-invoice is generated with the right product categories goods vs services?

To ensure correct item are mentioned in invoive whether it is goods or service then follow the given steps:
 Step 1: Go to Transaction menu
 Step 2: Click on voucher option
 Step 3: Then click on Modify option and open voucher in modify mode
 Step 4: Then click on save button and proceed to generate e-way bill, Check possible error option will prompt
 Step 5: Then click on the same and check any error related to Goods or service 
 Step 6: Then click on error and open transaction detail 
 Step 7: Then click on paticular Item and press Alt+M and open item master in modify mode
 Step 8: Then specify correct Tax category belongs to goods or service 
 Step 9: Then save the item master by click on save button
 Step 10: Then you can proceed to generate e-invoice

How do I generate an E way bill for exporting goods in BUSY?

To generate an E way bill for exporting goods in BUSY, you can follow these steps:
Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Select Sale Type as I/GST-Export( Taxable) or I/GST-Export( Zero Rated).
Step 4: Enter other details in transport details window such as Transporter, Vehicle no, Place, Pincode, etc and save. 
Step 5: You have to enter Port code and shipping bill no. for export.
Step 6: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 7: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.

How do I link my GSP account with BUSY for e-way bill generation?

To link GSP with BUSY for automatic generation of E way Bill, you need to follow these steps:
Step 1: Log in to the e way bill portal with your credentials.
Step 2: Click on Registration and then For GSP.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. 
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required.
Step 8: Set Y to turn it on and mention your place and pincode.
Step 9: Then enter GSP user id and password in GSP Configuration tab and save.

How do I link my GSP account to generate e-way bills automatically?

To link GSP with BUSY for automatic generation of E way Bill, you need to follow these steps:
Step 1: Log in to the e way bill portal with your credentials.
Step 2: Click on Registration and then For GSP.
Step 3: Authenticate this with OTP then select through GSP to integrate the APIs through GSP. 
Step 4: Select the GSP Name either Webtel Electrosoft Private Limited or Pinnacle Finserv Advisory Private Limited.
Step 5: Create Username and Password and click on Add.
Step 6: Now, Open your company in BUSY, then go to Administration and click on configuration.
Step 7: Select Features / Options and click on GST / VAT, here you will see a option called E way Bill Required.
Step 8: Set Y to turn it on and mention your place and pincode.
Step 9: Then enter GSP user id and password in GSP Configuration tab and save.

How do I enable the e-way bill generation option in BUSY?

To enable the E-way bill generation feature in BUSY, please follow these steps:
 Step 1: Open the Company
 Step 2: Go to Administration Menu
 Step 3: Click on Configuration Menu
 Step 4: Click on Feature and Option
 Step 5: Click on GST/VAT 
 Step 6: Enable E-way bill Required option as Y
 Step 7: Then mention the required details and then click on GSP configuration
 Step 8: Mention valid GSP credential of Webtel Electrosoft Private Limited and Pinnacle Finserv Advisors Private Limited generated from e-way bill portal and save the configuration by click on save button
 Step 9: Go to Voucher series configuration from configuration Menu
 Step 10: Select voucher and series then click on voucher configuration option 
 Step 11: Enable Input Transport Detail as Y
 Step 12: Enable Generate E-way bill after saving option as Y then save the configuration

Enable invoices with e-way bills in BUSY, resolve issues.

To enable Ewaybill and E invoice in BUSY you need to follow the steps 
 Step1 Go Administration menu and click to configuration 
 Step2 click on Feature Options and and go to GST VAT option 
 Step3 Enable Required Ewaybill and E invoice option and configure it 
 with location and pincode 
 Step4 Click on GSP configuration and select default GSP for Ewaybill and Einvoice but need to ensure you have already created the GSP ID and password 
 Step5 select the GSP ID and password and fill it with proper details then validate and save the details 
 Step6 go to administration menu and click to configuration 
 Step7 click on voucher series configuration and select voucher type 
 and series then click on voucher configuration 
 Step8 Enable generate E invoice and ewaybill after saving voucher option and save

How do I regenerate GSP ID for generate E-way bill if I face errors that invalid login credential?

For Regenerate GSP ID you have to follow the steps and those steps are-
Step 1- Login the E way Bill Portal and go to Home 
Step 2- Click on Registration and then Click on GSP
Step 3- After Click on GSP Registration Send the OTP 
Step 4- Enter the OTP and verify 
Step 5- If You have already created GSP click on Freez Option and freez the existing GST ID's .
Step 6- After Freez ID's Click on Add new Option And select the GSP NAME and those are Webtel electrosoft PVT. LTD. And Pinnacle Finserv Advisors PVT. LTD.
Step 7- After Select One of the GSP'S Create User name and password and save.
Step 8- After create GSP Go Administration and Configuration and feature and option and then click on GST VAT 
Step 9- In GSP Configuration enter GSP ID's and then save the configuration.

How should I fill the transport and port code details in the e-way bill for export consignments?

To fill the transport and port code details in the eway bill for export consignments you have to follow below steps:
Step 1: Go to Transaction and click on Sales/supply outward.
Step 2: Then click on Add and Add sales voucher.
Step 3: Fill the details like Customer details, Item Details quantity price and tax and shipping details.
Step 4: Then while saving your voucher Export Shipping Bill Details window will appear.
Step 5: Then Enter fields like Shipping Bill No Shipping Bill date and Enter Port Code and press OK
Step 6: Then Transport details window will appear so you have to enter the Transporter details or Vehicle Number.
Step 7: Further mention Station/To place and Pin code of the last location in the country where are item are going to dispatch.
Step 8: Then Select sub type and Transaction Type accordingly and press OK to generate e-way bill.

How do I generate returns in BUSY for sale and sale return? What configuration is required?

Here are the some steps for generate return in BUSY :
 Step 1: Go to Administrtaion menu
 Step 2: Click on configuration 
 Step 3: Then click on Feature and option
 Step 4: Then click on GST/VAT feature 
 Step 5: Then mention Gst no. in the field of GSTIN 
 Step 6: specify Gst portal user name in the given field of the same 
 Step 7: Then save the configuration 
 Step 8: Then go to display menu
 Step 9: then click on gst reports
 Step 10: Then click on gst return option 
 Step 11: Then click on Gst e-return option and select GSTR1 e-return
 Step 12: Then select method for generating return 
 Step 13: Specify date range then click on OK button
 Step 14: check errors if any then resolved it and proceed to generate e-return

Frequently AskedQuestions