Frequently Asked
Questions

Q: Why am I unable to generate GST reports or returns in BUSY? What should I check?

In the BUSY,you can manually enter invoices only, you need to go to the transaction menu and add sales, purchases, and other transactions.These invoices will be automatically populated in your GST Reports and returns. To check GST reports and returns in BUSY you can follow these Steps: Step 1:Go to Display menu, Step 2:select GST Reports, Step 3:Select GST Returns, Step 4:5:On clicking Gst Returns,You will find all reports are available in this section,IFF,GSTR1,GSTR2,GSTR3B,ITC-04,GSTR9 AND REFUND STATEMENT The return provided above is for viewing purposes, and you can open it to check your data section-wise. Step 5:The report displayed in the section below is for generating returns,there is a returns to generate both IFF,GSTR1-e-RETURN,GSTR3B-e-RETURN,ITC-04,GSTR-6 AND REFUND STATEMENT. Step 6:You can generate file through JSON,As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.

Q: E-Way Bills configured in BUSY but not showing in transport window. How to fix?

If E-way bill option are not showing in BUSY then check the steps given below: Step 1: Go to Administration Menu Step 2: Click on Configurtaion Step 3: Then click on Feature and option Step 4: Then click on GST/VAT feature Step 5: Ensure that e-way bill option is enabled as Y and configure it Step 6: Then click on Gsp Configuration box Step 7: Ensure that correct Gsp of webtel and pinnacle should be mention in the respective field of the same Step 8: Then click on OK button and save the configurtaion by click on save button Step 9: Then while saving voucher, Transport detail window will appear Step 10: Then enable e-way bill required option as Y and click on OK button Step 11: Then proceed to generate e-way bill

Q: How can i generate automatic e way bill in BUSY?

To generate automatic E Way in BUSY , follow these steps: Step 1: Go to transaction then select the sales voucher Step 2: Now, Click on add tab and create thE Way Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master. Step 4: Afterward, Select Y for E Way required option and also mention station and Pin code in transport window. Step 5: Save thE Way, click on YES to generate E Way and then select Automatic mode for it. Step 6: and then Click on check possible errors tab and rectify the errors if have Step 7: After error rectification , click on view & generate E way option Step 8: Cross verify the details appear in window and generate E Way.

Q: Invoice generation issue for buyers and sellers in different states.

If you facing issue while Einvoice generation for buyer and sellers and showing error of different state you need to follow the steps Step1 Go to Company menu and click on edit company and check the pincode given there is correct as per the state Step2 Go to administration menu click on configuration then click feature options and select GST VAT and click on Einvoice required configuration and check the place and pincode are given correct Step3 Open the sale invoice and click on party name and press alter M and check the state of party given proper and also its station and pincode given proper as per buyer state Step4 On the saving of voucher while the transport deatils box appear check that place of supply and pincode given properly as per buyer state

Q: Prerequisites and registrations before generating e-invoices in BUSY. Steps to complete before starting.

Before generating E invoice in BUSY you need to ensure that your turnover crosses 5 crore and you register your GSTIN in Einvoice portal for enablement to configure einvoice in BUSY follow the steps Step1 Go to administration menu and click to configuration then click on feature and options Step2 Go to GST VAT option and enable Required E invoice and configure location and pincode Step3 Click on GSP configuration and select the appropriate GSP to generate E invoice and fill the GSP user ID and password on the specific GSP then press ok and save Step4 next go to administration menu and click to configuration then click voucher series configuration Step5 click on sale and its series and click voucher configuration and enable Input transport details and generate einvoice after saving option

Q: Unable to configure E-Invoicing in BUSY. What are the necessary steps to follow?

To enable E invoice in BUSY you need to follow the steps Step1 Go Administration menu and click to configuration Step2 click on Feature Options and and go to GST VAT option Step3 Enable Required Ewaybill and E invoice option and configure it with location and pincode Step4 Click on GSP configuration and select default GSP for Ewaybill and Einvoice but need to ensure you have already created the GSP ID and password Step5 select the GSP ID and password and fill it with proper details then validate and save the details Step6 go to administration menu and click to configuration Step7 click on voucher series configuration and select voucher type and series then click on voucher configuration Step8 Enable generate E invoice and eInvoice after saving voucher option and save

Q: Can fix all possbile error before generating E-way bill so that i can generate e-waybill quickly

Please follow possible/common error of E-way bill 1: you can fill all item's unit UQC for E-way bill through - master then click on unit and modify so that uqc can't be blank error will not showing while generating E-way bill 2: you have fill all required details before generating e-way bill like : transporter name vichle no. / transporter ID/GSTIN, station pincode and distance in transporter window so that pincode/ station can't bel blank and distance can't be zero error not showing. we have to only leave zero on s=distance when BUSY showing distance is too high 3. Special Characters should not be entered/added with vichle no. 4. Make sure you entered valid hsn code in all items. 5. Before click on view and generate e-way bill you should check the possible ERROR tab and clear all error which showing in check possible error window.

Q: Is there any way to troubleshoot errors of e-way bill generation before contacting customer support?

Please follow possible/common error of E-way bill 1: you can fill all item's unit UQC for E-way bill through - master then click on unit and modify so that uqc can't be blank error will not showing while generating E-way bill 2: you have fill all required details before generating e-way bill like : transporter name vichle no. / transporter ID/GSTIN, station pincode and distance in transporter window so that pincode/ station can't bel blank and distance can't be zero error not showing. we have to only leave zero on s=distance when BUSY showing distance is too high 3. Special Characters should not be entered/added with vichle no. 4. Make sure you entered valid hsn code in all items. 5. Before click on view and generate e-way bill you should check the possible ERROR tab and clear all error which showing in check possible error window.

Q: Whaat BUSY setting do i need to configure for Enabling E way Bill generation?

To setup automatic E way Bill generation with sales invoice in BUSY, follow these steps: Step 1: Go to Administration and then Configuration tab Step 2: Click on Features and Options menu and Choose the GST/VAT Configuration option Step 3: Now, Enable the E Way feature then click on configuration tab Step 4: Next, Mention From place and pin code of company in Configuration and then specify the GSP server username and password in GST/VAT under E Way configuration. Step 5: Validate the both GSP Credentials and save the configuration. Step 6: Now again Go to administration then click on configurtion tab Step 7: Click on voucher series configuration and select the voucher type Step 8: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side. Step 9: Select Y for Generate E Way after saving , your configure is done.

Q: What are the steps to set up automatic e-way bill generation with sales vouchers?

To setup automatic E way Bill generation with sales invoice in BUSY, follow these steps: Step 1: Go to Administration and then Configuration tab Step 2: Click on Features and Options menu and Choose the GST/VAT Configuration option Step 3: Now, Enable the E Way feature then click on configuration tab Step 4: Next, Mention From place and pin code of company in Configuration and then specify the GSP server username and password in GST/VAT under E Way configuration. Step 5: Validate the both GSP Credentials and save the configuration. Step 6: Now again Go to administration then click on configurtion tab Step 7: Click on voucher series configuration and select the voucher type Step 8: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side. Step 9: Select Y for Generate E Way after saving , your configure is done.

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Why am I unable to generate GST reports or returns in BUSY? What should I check?

In the BUSY,you can manually enter invoices only, you need to go to the transaction menu and add sales, purchases, and other transactions.These invoices will be automatically populated in your GST Reports and returns.
 To check GST reports and returns in BUSY you can follow these Steps:
 Step 1:Go to Display menu,
 Step 2:select GST Reports,
 Step 3:Select GST Returns,
 Step 4:5:On clicking Gst Returns,You will find all reports are available in this section,IFF,GSTR1,GSTR2,GSTR3B,ITC-04,GSTR9 AND REFUND STATEMENT The return provided above is for viewing purposes, and you can open it to check your data section-wise.
 Step 5:The report displayed in the section below is for generating returns,there is a returns to generate both IFF,GSTR1-e-RETURN,GSTR3B-e-RETURN,ITC-04,GSTR-6 AND REFUND STATEMENT.
 Step 6:You can generate file through JSON,As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.

E-Way Bills configured in BUSY but not showing in transport window. How to fix?

If E-way bill option are not showing in BUSY then check the steps given below:
 Step 1: Go to Administration Menu
 Step 2: Click on Configurtaion 
 Step 3: Then click on Feature and option 
 Step 4: Then click on GST/VAT feature 
 Step 5: Ensure that e-way bill option is enabled as Y and configure it 
 Step 6: Then click on Gsp Configuration box 
 Step 7: Ensure that correct Gsp of webtel and pinnacle should be mention in the respective field of the same 
 Step 8: Then click on OK button and save the configurtaion by click on save button 
 Step 9: Then while saving voucher, Transport detail window will appear
 Step 10: Then enable e-way bill required option as Y and click on OK button 
 Step 11: Then proceed to generate e-way bill

How can i generate automatic e way bill in BUSY?

To generate automatic E Way in BUSY , follow these steps:
Step 1: Go to transaction then select the sales voucher
Step 2: Now, Click on add tab and create thE Way
Step 3: Please ensure that the station, pin code, address, and GSTIN of the party are updated in the party master and the item tax category and valid HSN code are specified in the item master.
Step 4: Afterward, Select Y for E Way required option and also mention station and Pin code in transport window.
Step 5: Save thE Way, click on YES to generate E Way and then select Automatic mode for it.
Step 6: and then Click on check possible errors tab and rectify the errors if have
Step 7: After error rectification , click on view & generate E way option
Step 8: Cross verify the details appear in window and generate E Way.

Invoice generation issue for buyers and sellers in different states.

If you facing issue while Einvoice generation for buyer and sellers and showing error of different state you need to follow the steps 
 Step1 Go to Company menu and click on edit company and check the pincode given there is correct as per the state 
 Step2 Go to administration menu click on configuration then click feature options 
 and select GST VAT and click on Einvoice required configuration and check the place and pincode are given correct 
 Step3 Open the sale invoice and click on party name and press alter M and check 
 the state of party given proper and also its station and pincode given proper as per buyer state 
 Step4 On the saving of voucher while the transport deatils box appear check that 
 place of supply and pincode given properly as per buyer state

Prerequisites and registrations before generating e-invoices in BUSY. Steps to complete before starting.

Before generating E invoice in BUSY you need to ensure that your turnover crosses 5 crore 
 and you register your GSTIN in Einvoice portal for enablement 
 to configure einvoice in BUSY follow the steps 
 Step1 Go to administration menu and click to configuration then click on feature and options 
 Step2 Go to GST VAT option and enable Required E invoice and configure location and pincode 
 Step3 Click on GSP configuration and select the appropriate GSP to generate E invoice and 
 fill the GSP user ID and password on the specific GSP then press ok and save 
 Step4 next go to administration menu and click to configuration then click voucher series configuration 
 Step5 click on sale and its series and click voucher configuration and enable Input transport details 
 and generate einvoice after saving option

Unable to configure E-Invoicing in BUSY. What are the necessary steps to follow?

To enable E invoice in BUSY you need to follow the steps 
 Step1 Go Administration menu and click to configuration 
 Step2 click on Feature Options and and go to GST VAT option 
 Step3 Enable Required Ewaybill and E invoice option and configure it 
 with location and pincode 
 Step4 Click on GSP configuration and select default GSP for Ewaybill and Einvoice but need to ensure you have already created the GSP ID and password 
 Step5 select the GSP ID and password and fill it with proper details then validate and save the details 
 Step6 go to administration menu and click to configuration 
 Step7 click on voucher series configuration and select voucher type 
 and series then click on voucher configuration 
 Step8 Enable generate E invoice and eInvoice after saving voucher option and save

Can fix all possbile error before generating E-way bill so that i can generate e-waybill quickly

Please follow possible/common error of E-way bill
1: you can fill all item's unit UQC for E-way bill through - master then click on unit and modify so that uqc can't be blank error will not showing while generating E-way bill
2: you have fill all required details before generating e-way bill like : transporter name vichle no. / transporter ID/GSTIN, station pincode and distance in transporter window so that pincode/ station can't bel blank and distance can't be zero error not showing. we have to only leave zero on s=distance when BUSY showing distance is too high
3. Special Characters should not be entered/added with vichle no.
4. Make sure you entered valid hsn code in all items.
5. Before click on view and generate e-way bill you should check the possible ERROR tab and clear all error which showing in check possible error window.

Is there any way to troubleshoot errors of e-way bill generation before contacting customer support?

Please follow possible/common error of E-way bill
1: you can fill all item's unit UQC for E-way bill through - master then click on unit and modify so that uqc can't be blank error will not showing while generating E-way bill
2: you have fill all required details before generating e-way bill like : transporter name vichle no. / transporter ID/GSTIN, station pincode and distance in transporter window so that pincode/ station can't bel blank and distance can't be zero error not showing. we have to only leave zero on s=distance when BUSY showing distance is too high
3. Special Characters should not be entered/added with vichle no.
4. Make sure you entered valid hsn code in all items.
5. Before click on view and generate e-way bill you should check the possible ERROR tab and clear all error which showing in check possible error window.

Whaat BUSY setting do i need to configure for Enabling E way Bill generation?

To setup automatic E way Bill generation with sales invoice in BUSY, follow these steps:
Step 1: Go to Administration and then Configuration tab
Step 2: Click on Features and Options menu and Choose the GST/VAT Configuration option
Step 3: Now, Enable the E Way feature then click on configuration tab
Step 4: Next, Mention From place and pin code of company in Configuration and then specify the GSP server username and password in GST/VAT under E Way configuration.
Step 5: Validate the both GSP Credentials and save the configuration.
Step 6: Now again Go to administration then click on configurtion tab
Step 7: Click on voucher series configuration and select the voucher type 
Step 8: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side.
Step 9: Select Y for Generate E Way after saving , your configure is done.

What are the steps to set up automatic e-way bill generation with sales vouchers?

To setup automatic E way Bill generation with sales invoice in BUSY, follow these steps:
Step 1: Go to Administration and then Configuration tab
Step 2: Click on Features and Options menu and Choose the GST/VAT Configuration option
Step 3: Now, Enable the E Way feature then click on configuration tab
Step 4: Next, Mention From place and pin code of company in Configuration and then specify the GSP server username and password in GST/VAT under E Way configuration.
Step 5: Validate the both GSP Credentials and save the configuration.
Step 6: Now again Go to administration then click on configurtion tab
Step 7: Click on voucher series configuration and select the voucher type 
Step 8: Select the voucher series and then click on the Voucher Configuration tab that appears on the right side.
Step 9: Select Y for Generate E Way after saving , your configure is done.

Frequently AskedQuestions