Frequently Asked
Questions

Q: Why are certain features like eBay billing not working in my older version of BUSY?

Certain feature like E-way bill may not work in older verison of BUSY because these feature introuced in newer updates or releases of the software. To access the latest feature, it is recommeded to update the lates version of BUSY.To update to the latest release/version of BUSY, you can follow these steps: Step 1: Open BUSY on your computer. Step 2: Go to the Check for Updates option. Step 3: You will get two options for download a full setup for the latest version or product updates and statutory updates for updating the BUSY version. Step 4: Choose the option as per your requirement. Specify the path for download setup where you want to download and click on 'Download Updates.' Step 5: Then, install the setup where BUSY is already installed.

Q: I want to edit/update an already generated E-invoice/Eway bill in BUSY. How can I modify an existing invoice/bill?

We can not recommend do this, if Eway bills and E-Invoice have been already generated, because record mismatch from the portal, the correct way to do this cancel the bill and E-invoice /Ewaybill then generate a new invoice with Eway/E-invoice. if not generated Eway bill/ E-Invoice follow the below steps to edit/Modify invoice. "To edit/update an already generated invoice/bill in BUSY, you can follow these steps: 1. Open BUSY. 2. Go to the ""Sales"" or ""Invoices"" section. 3. Locate the invoice/bill you want to modify. 4. Select the invoice/bill and click on the ""Edit"" or ""Modify"" option. 5. Make the necessary changes to the invoice/bill, such as updating the quantity, price, or any other details. 6. Save the changes. 7. The invoice/bill will now be updated with the modifications you made."

Q: I want to check if the HSN codes configured in my system are up-to-date. What should I do?

To check if the HSN codes configured in your system are up-to-date, you need to follow the below steps: Step 1 : Go to Transactions. Step 2 : Select GST Misc. Utilities. Step 3 : Choose Validate HSN Online. Step 4 : Click on Validate HSN Code for Multiple HSN Code. Step 5 : Select all items or specific items you want to validate. Step 6 : Click Load Data to load the item list. Step 7 : Check the items you've loaded. Step 8 : Click Validate Online. Step 9 : Review the validation status for E-way bill portal, E-invoice portal, and GST portal, along with descriptions. These steps will help the HSN codes configured in your system are up-to-date

Q: The preview or printout of the E-Way bill shows a message that it is not valid for movement. What could be the reason and how to resolve it?

If the issue is in printing and downloading an invoice after generating the e-way bill from it, You can try the following steps: Step 1: Check if the PDF is working properly in the system or from BUSY also if not working you need to reinstall the PDF. Step 2: First of all Need to check whether turn window features on or off from the control panel as follows: 1: Go to the control panel. 2: Select the Programs and Features option. 3: Click on the option for Turn Windows features on or off. 4: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation 5: Then restart the system & then check.

Q: How do I generate an e-way bill for goods that are being transported by a GTA (Goods Transport Agency) in BUSY?

To generate an E way bill for goods that are being transported by a GTA (Goods Transport Agency) in BUSY, you need to follow these steps: Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc. Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc. Step 3: Enter other details in transport details window such as Transporter Agency name, Vehicle no, Place, Pincode, etc and save. Step 4: After saving the voucher a window will appear of Eway bill generation, select yes on it. Step 5: Check all the details and generate eway bill and wait for the process. After that you can print e way bill. Note: Make sure you have done all the configurations for e way bill generation.

Q: I want BUSY to generate both e-invoice and E-way bill at the same time. How can I set this up?

Here's a simplified step-by-step guide to set up BUSY to generate both e-invoice and E-way bill at the same time: Step 1:Open BUSY and navigate to the Transaction section, then select Sale Bill and click on Add. Step 2:Fill in the party details, item details, and GST information. Step 3:Save the entered details. Step 4:After saving, a Transport details window will appear. Enable this option. Step 5:In the Transport details window, enable the options for both Required E-invoice and Required Eway Bill. Step 6:Enable the option to Generate Eway Bill within E-invoice. Step 7:Check for any errors in the entered information. If everything is correct, click on Generate E-invoice. By following these steps, BUSY will generate both e-invoice and Eway Bill at the same time for the sale transaction.

Q: Once I've canceled the wrong E-Way bill and invoice, how do I generate the correct versions?

If you have canceled the wrong E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps: Step 1: Open the cancelled Invoice in BUSY. Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice. Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it. Step 4: Then Click on check possible errors tab and rectify the errors if have Step 5: After error rectification , click on view & generate E way Bill option Step 6: Cross verify the details appear in window and generate E way.

Q: What steps should be taken to resolve errors encountered during the generation of e-way bill?

To resolve errors with e-way bill generation, follow these steps: 1. Check all the data entered for the e-way bill, including details of the party, GSTIN, transporters, pincode, distance, from and to place, etc. 2. VeriFinancial Year dual GSP integration with GSP vendors Webtel and Pinnacle Finserve Private Limited in BUSY under the Administration: Features and Options menu: GST/VAT tab. 3. VeriFinancial Year the credentials used for GSP integration, including the username and password. 4. Ensure that you are running the latest software versions. Updates may include bug fixes and improvements. 5. On the system configuration side, check the date, time, and region settings. Sometimes the steps may vary based on the error message you are getting. In that case, after trying these steps, feel free to reach out to BUSY 24x7 Customer Support at 8282828282.

Q: Enabling E-Invoicing for a GST number in BUSY. Steps to set up E-Invoicing.

To enable Einvoicing for your mentioned GST number company in BUSY you need to follow the steps Step1 open the company and go to administration menu Step2 click on configuration and then feature options and select GST VAT option Step3 enable required e invoice option and click on configure and fill location and pincode Step4 click on gsp configuration and select the gsp to generate Einvoice and fill the appropriate GSP User ID and password and validate Step5 after validation press Ok then save Step6 go to configuration menu and click on voucher series configuration then select sale and its series Step7 click on voucher configuration and enable Input transport details and Enable generate einvoice after saving voucher and save

Q: Troubleshooting steps for an e-invoice not appearing in the E-Invoice portal generated through BUSY.

If your e-invoice is not appearing in the E-Invoice portal generated through BUSY, follow these troubleshooting steps: 1.Verify E-Invoice Generation in BUSY: Confirm that the e-invoice IRN (Invoice Reference Number) and Acknowledgment are generated properly in BUSY. 2.Check Time Frame for Transmission: Understand that documents (invoices, debit notes, credit notes) reported on the Invoice Registration Portal (IRP) are transmitted electronically to the GST system two days after generation. Note that these documents are auto-populated in the respective tables of the GSTR-1 of taxpayers. 3.Also ensuring that the invoice was not cancelled or deleted. By ensuring that the e-invoice is generated correctly in BUSY and considering the time frame for transmission to the GST system, you can troubleshoot and address the issue of the e-invoice not appearing in the E-Invoice portal.

Find Solutions to Common Issues Related to taxation - e way bill generation

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License Management/Softlock/Hardlock

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Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

Why are certain features like eBay billing not working in my older version of BUSY?

Certain feature like E-way bill may not work in older verison of BUSY because these feature introuced in newer updates or releases of the software. To access the latest feature, it is recommeded to update the lates version of BUSY.To update to the latest release/version of BUSY, you can follow these steps: 
Step 1: Open BUSY on your computer. 
Step 2: Go to the Check for Updates option. 
Step 3: You will get two options for download a full setup for the latest version or product updates and statutory updates for updating the BUSY version. 
Step 4: Choose the option as per your requirement. Specify the path for download setup where you want to download and click on 'Download Updates.' 
Step 5: Then, install the setup where BUSY is already installed.

I want to edit/update an already generated E-invoice/Eway bill in BUSY. How can I modify an existing invoice/bill?


We can not recommend do this, if Eway bills and E-Invoice have been already generated, because record mismatch from the portal, the correct way to do this cancel the bill and E-invoice /Ewaybill then generate a new invoice with Eway/E-invoice. 
if not generated Eway bill/ E-Invoice follow the below steps to edit/Modify invoice. 
"To edit/update an already generated invoice/bill in BUSY, you can follow these steps: 
1. Open BUSY. 
2. Go to the ""Sales"" or ""Invoices"" section. 
3. Locate the invoice/bill you want to modify. 
4. Select the invoice/bill and click on the ""Edit"" or ""Modify"" option. 
5. Make the necessary changes to the invoice/bill, such as updating the quantity, price, or any other details. 
6. Save the changes. 
7. The invoice/bill will now be updated with the modifications you made."

I want to check if the HSN codes configured in my system are up-to-date. What should I do?

To check if the HSN codes configured in your system are up-to-date, you need to follow the below steps: 
 Step 1 : Go to Transactions. 
 Step 2 : Select GST Misc. Utilities. 
 Step 3 : Choose Validate HSN Online. 
 Step 4 : Click on Validate HSN Code for Multiple HSN Code. 
 Step 5 : Select all items or specific items you want to validate. 
 Step 6 : Click Load Data to load the item list. 
 Step 7 : Check the items you've loaded. 
 Step 8 : Click Validate Online. 
 Step 9 : Review the validation status for E-way bill portal, E-invoice portal, and GST portal, along with descriptions. 
 These steps will help the HSN codes configured in your system are up-to-date

The preview or printout of the E-Way bill shows a message that it is not valid for movement. What could be the reason and how to resolve it?

If the issue is in printing and downloading an invoice after generating the e-way bill from it, You can try the following steps: 
Step 1: Check if the PDF is working properly in the system or from BUSY also if not working you need to reinstall the PDF. 
Step 2: First of all Need to check whether turn window features on or off from 
the control panel as follows: 
1: Go to the control panel. 
2: Select the Programs and Features option. 
3: Click on the option for Turn Windows features on or off. 
4: Then select an option. Netframework 3.5 includes.NET2.0 
and 3.0 & then tick both options in it as Windows 
Communication Foundation HTTP Activation and 
Windows Communication Foundation Non-HTTP Activation 
5: Then restart the system & then check.

How do I generate an e-way bill for goods that are being transported by a GTA (Goods Transport Agency) in BUSY?

To generate an E way bill for goods that are being transported by a GTA (Goods Transport Agency) in BUSY, you need to follow these steps:
Step 1: Go to Transaction menu and select the voucher such as Sales, Purchase, etc.
Step 2: Click on Add and enter all the necessary details such as date, Vch no., Party, Item, etc.
Step 3: Enter other details in transport details window such as Transporter Agency name, Vehicle no, Place, Pincode, etc and save.
Step 4: After saving the voucher a window will appear of Eway bill generation, select yes on it.
Step 5: Check all the details and generate eway bill and wait for the process. After that you can print e way bill.
Note: Make sure you have done all the configurations for e way bill generation.

I want BUSY to generate both e-invoice and E-way bill at the same time. How can I set this up?

Here's a simplified step-by-step guide to set up BUSY to generate both e-invoice and E-way bill at the same time:
 Step 1:Open BUSY and navigate to the Transaction section, then select Sale Bill and click on Add.
 Step 2:Fill in the party details, item details, and GST information.
 Step 3:Save the entered details.
 Step 4:After saving, a Transport details window will appear. Enable this option.
 Step 5:In the Transport details window, enable the options for both Required E-invoice and Required Eway Bill.
 Step 6:Enable the option to Generate Eway Bill within E-invoice.
 Step 7:Check for any errors in the entered information.
 If everything is correct, click on Generate E-invoice.
 By following these steps, BUSY will generate both e-invoice and Eway Bill at the same time for the sale transaction.

Once I've canceled the wrong E-Way bill and invoice, how do I generate the correct versions?

If you have canceled the wrong E way Bill directly from BUSY, the entire invoice gets canceled, and the entered data will removed from the invoice. To regenerate the E way Bill for the canceled E way Bill with the same invoice number in BUSY, follow these steps:
Step 1: Open the cancelled Invoice in BUSY.
Step 2: To activate the invoice, press Ctrl+X. Then enter the required data to create the invoice.
Step 3: After Saving the Invoice, Click on YES to generate E-Way Bill and then select Automatic mode for it.
Step 4: Then Click on check possible errors tab and rectify the errors if have
Step 5: After error rectification , click on view & generate E way Bill option
Step 6: Cross verify the details appear in window and generate E way.

What steps should be taken to resolve errors encountered during the generation of e-way bill?

To resolve errors with e-way bill generation, follow these steps:
1. Check all the data entered for the e-way bill, including details of the party, GSTIN, transporters, pincode, distance, from and to place, etc.
2. VeriFinancial Year dual GSP integration with GSP vendors Webtel and Pinnacle Finserve Private Limited in BUSY under the Administration: Features and Options menu: GST/VAT tab.
3. VeriFinancial Year the credentials used for GSP integration, including the username and password.
4. Ensure that you are running the latest software versions. Updates may include bug fixes and improvements.
5. On the system configuration side, check the date, time, and region settings.
Sometimes the steps may vary based on the error message you are getting. In that case, after trying these steps, feel free to reach out to BUSY 24x7 Customer Support at 8282828282.

Enabling E-Invoicing for a GST number in BUSY. Steps to set up E-Invoicing.

To enable Einvoicing for your mentioned GST number company in BUSY you need 
 to follow the steps 
 Step1 open the company and go to administration menu 
 Step2 click on configuration and then feature options and select GST VAT option 
 Step3 enable required e invoice option and click on configure and fill location and pincode 
 Step4 click on gsp configuration and select the gsp to generate Einvoice and fill the 
 appropriate GSP User ID and password and validate 
 Step5 after validation press Ok then save 
 Step6 go to configuration menu and click on voucher series configuration then select sale 
 and its series
 Step7 click on voucher configuration and enable Input transport details and Enable 
 generate einvoice after saving voucher and save

Troubleshooting steps for an e-invoice not appearing in the E-Invoice portal generated through BUSY.

If your e-invoice is not appearing in the E-Invoice portal generated through BUSY, follow these troubleshooting steps:
 1.Verify E-Invoice Generation in BUSY:
 Confirm that the e-invoice IRN (Invoice Reference Number) and Acknowledgment are generated properly in BUSY.
 2.Check Time Frame for Transmission:
 Understand that documents (invoices, debit notes, credit notes) reported on the Invoice Registration Portal (IRP) are transmitted electronically to the GST system two days after generation.
 Note that these documents are auto-populated in the respective tables of the GSTR-1 of taxpayers.
 3.Also ensuring that the invoice was not cancelled or deleted.
 By ensuring that the e-invoice is generated correctly in BUSY and considering the time frame for transmission to the GST system, you can troubleshoot and address the issue of the e-invoice not appearing in the E-Invoice portal.

Frequently AskedQuestions