Frequently Asked
Questions

Q: Why am I getting an error when generating E-Way bill despite having correct invoice values?

Please specify the error you are facing while generate E way bill from BUSY so that we can assist you accordingly. Further you can check the possible aspects mentioned below: 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 2.HSN or SAC code and tax category must be configured in the Item master. 3.UQC or unit quantity code must be specified in the Unit master. 4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry. 5.Ensure that the Party GSTIN is active. 6.Verify that proper internet connectivity is available. 7.E way site must be running properly without any technical issues.

Q: Why am i unable to generate E way Bill for invoice below Rs ?

If you are unable to generate an E way Bill for invoices below Rs. 50,000, it is likely due to the specified threshold limit in the E way Bill configuration. In the transport window, the E-way Bill required option is set to N by default, as the value does not meet the limit. To enable E-way Bill for such cases, you need to set it to Y manually in the transport window during voucher entry. To generate E way in such cases, follow these steps: Step 1: Open the required invoice in modify mode. Step 2: A transport window will appear while saving the invoice, Specify Y to E way Required and then save the voucher. Step 3: You will get an option to generate E way bill , proceed with automatic mode.

Q: How to solve the issue of e-way bill generation? How can I solve them?

To resolve issues with e-way bill generation, follow these steps: 1. Check all the data entered for the e-way bill, including details of the Party,GSTIN,transporters,Pincode, Distance,From and To Place, etc. 2. VeriFinancial Year Dual GSP Integration done with GSP Vendors Webtel and Pinnacle finserve Private limited with BUSY under the Administration : Features and Option menu : GST/VAT tab 3. VeriFinancial Year the credentials used for GSP integration, including the username and password. 4. Ensure that are running the latest software versions.Updates may include bug fixes and improvements 5. In system configuration side, you can check the Date, Time and Region settings Sometimes the steps may vary based on the error message you are getting. In that case, after trying these steps, feel free to reach out to BUSY 24x7 Customer Support at 8282828282.

Q: The E-Way bill shows incorrect business address. How to change it in BUSY?

If the eway bill show incorrect business address so you can change by following below points. Step 1: If you want to change counter party business address so you can modify the customer ledger by pressing ALT+M in voucher then you can change customer address. Step 2: You can also change the address in billing shipping details window if you are generating eway bill Bill to Ship to, Regular, or Combination of 2 an 3 type. Step 3: Further to change your own company's address you have to go company menu then click on edit company. Step 4: Moreover if you are generating Bill from Dispatch from or combination of 2 and 3 type eway bill so you need to check address in material centre or dispatch address in transport details window.

Q: The Eway bill shows incorrect business address. How do I change it?

If the eway bill show incorrect business address so you can change by following below points. Step 1: If you want to change counter party business address so you can modify the customer ledger by pressing ALT+M in voucher then you can change customer address. Step 2: You can also change the address in billing shipping details window if you are generating eway bill Bill to Ship to, Regular, or Combination of 2 an 3 type. Step 3: Further to change your own company's address you have to go company menu then click on edit company. Step 4: Moreover if you are generating Bill from Dispatch from or combination of 2 and 3 type eway bill so you need to check address in material centre or dispatch address in transport details window.

Q: Can I automate E-Way bill generation in BUSY for sales transactions?

Yes, you can generate E-way bill automatically from BUSY for sales transaction To enable E-way bill follow the below mentioned steps: Step 1: Go to Administration and then Configuration Step 2: Click on Features and options and then GST/VAT Step 3: Enable E-way bill required option and then click on Configurations and enter station and pin code in Configure E-way bill window Step 4: Create GSP Id and Password from E-way bill portal Step 5: Enter the GSP Id and password in GSP Configurations Step 6: Enable E-way bill from Voucher series configurations Step 7: To enable it Go to Administration then configuration and then Voucher series configurations select the voucher type. Step 8: Select the Series and then enable Generate E-way bill after saving and enable Transport details Step 9: Click on Save or Press F2

Q: Can I configure BUSY to auto-generate e-way bills? How?

Yes, you can configure BUSY to auto-generate E-way bills To Generate E-way bill automatically from BUSY followthe below mentioned steps: Step 1: Go to Administration and then Configuration Step 2: Click on Features and options and then GST/VAT Step 3: Enable E-way bill required option and then click on Configurations and enter station and pin code in Configure E-way bill window Step 4: Create GSP Id and Password from E-way bill portal Step 5: Enter the GSP Id and password in GSP Configurations Step 6: Enable E-way bill from Voucher series configurations Step 7: To enable it Go to Administration then configuration and then Voucher series configurations select the voucher type. Step 8: Select the Series and then enable Generate E-way bill after saving and enable Transport details Step 9: Click on Save or Press F2

Q: When creating a sales invoice in BUSY, what options should be enabled to generate the e-way bill?

To create a sales invoice in Buys, below options should be enabled to generate the E-way bill: Step 1: Check your BUSY model as it should be Standard/Saffron/Enterprises/Emerald. Step 2: Your BLS (BUSY License susbscription) should be activate. Step 3: Gsp configuration should be enabled. Step 4: E-way bill required should be enabled through administration under it select configuration then click on features/option and go in GST/VAT. Step 5: Mention station and pincode. Step 6: Check given configuration. Step 7: Specify GSP ID, as it will be create through Eway bill portal. Step 8: Eway bill generation option also should be enable through administration under it select configuration then click on Voucher series configuration. Step 9: Input transport details option must be enable through voucher series configuration.

Q: I made a mistake in an Eway bill I generated. How can I modify or cancel it?

To modify voucher whose E-waybill already generated , you can follow the below steps: Step 1: Firstly go to ewaybil portal then cancel the E-waybill by mentioning Ewaybill number Step 2: In BUSY go to transaction and select voucher type and open voucher in modify . Step 3: Change the address and save voucher Step 4: Then generate ewaybill again after checking all information. If you want to cancel the voucher , follow the below steps: Step 1: Go to transaction and select voucher type and open voucher in modify . Step 2: Change the details and save voucher Step 3: To cancel voucher press ctrl/alt+x then mention cancellation narration and ok Step 4: Then cancel Ewaybill from portal option will show and mention yes then reason of cancellation then press ok

Q: I want to create and send E-Way Bills from BUSY. What steps should I follow?

To create and send E-Way Bills from BUSY, follow the steps below: Step 1: Log in to the E-Way portal. Step 2: Click on the Registration Menu, then select 'For GSP.' Step 3: The portal will ask for OTP, so verify it. Step 4: Click on Add, select GSP users such as Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited, and create IDs with their respective passwords. Step 5: After configuring all settings, generate an invoice for which you want to create an E-Way Bill with complete details. Step 6: After saving the invoice and generating the E-Way Bill, save the PDF of the E-Way Bill in the system. Step 7: Now, you can send the E-Way bill through email or any other preferred method.

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Dealer Complaint/Issues

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Dealer Complaint/Issues

Why am I getting an error when generating E-Way bill despite having correct invoice values?

Please specify the error you are facing while generate E way bill from BUSY so that we can assist you accordingly. 
 Further you can check the possible aspects mentioned below: 
 1.Make sure the Pin code and station specified in Party master and in the transport window are entered correctly during voucher entry. 
 2.HSN or SAC code and tax category must be configured in the Item master. 
 3.UQC or unit quantity code must be specified in the Unit master. 
 4.Transporter name with transporter ID or vehicle number should be entered in the transport window during voucher entry. 
 5.Ensure that the Party GSTIN is active. 
 6.Verify that proper internet connectivity is available. 
 7.E way site must be running properly without any technical issues.

Why am i unable to generate E way Bill for invoice below Rs ?

If you are unable to generate an E way Bill for invoices below Rs. 50,000, it is likely due to the specified threshold limit in the E way Bill configuration. In the transport window, the E-way Bill required option is set to N by default, as the value does not meet the limit. To enable E-way Bill for such cases, you need to set it to Y manually in the transport window during voucher entry.
To generate E way in such cases, follow these steps:
Step 1: Open the required invoice in modify mode.
Step 2: A transport window will appear while saving the invoice, Specify Y to E way Required and then save the voucher.
Step 3: You will get an option to generate E way bill , proceed with automatic mode.

How to solve the issue of e-way bill generation? How can I solve them?

To resolve issues with e-way bill generation, follow these steps:
1. Check all the data entered for the e-way bill, including details of the Party,GSTIN,transporters,Pincode, Distance,From and To Place, etc.
2. VeriFinancial Year Dual GSP Integration done with GSP Vendors Webtel and Pinnacle finserve Private limited with BUSY under the Administration : Features and Option menu : GST/VAT tab
3. VeriFinancial Year the credentials used for GSP integration, including the username and password.
4. Ensure that are running the latest software versions.Updates may include bug fixes and improvements
5. In system configuration side, you can check the Date, Time and Region settings
Sometimes the steps may vary based on the error message you are getting. In that case, after trying these steps, feel free to reach out to BUSY 24x7 Customer Support at 8282828282.

The E-Way bill shows incorrect business address. How to change it in BUSY?

If the eway bill show incorrect business address so you can change by following below points.
Step 1: If you want to change counter party business address so you can modify the customer ledger by pressing ALT+M in voucher then you can change customer address.
Step 2: You can also change the address in billing shipping details window if you are generating eway bill Bill to Ship to, Regular, or Combination of 2 an 3 type.
Step 3: Further to change your own company's address you have to go company menu then click on edit company.
Step 4: Moreover if you are generating Bill from Dispatch from or combination of 2 and 3 type eway bill so you need to check address in material centre or dispatch address in transport details window.

The Eway bill shows incorrect business address. How do I change it?

If the eway bill show incorrect business address so you can change by following below points.
Step 1: If you want to change counter party business address so you can modify the customer ledger by pressing ALT+M in voucher then you can change customer address.
Step 2: You can also change the address in billing shipping details window if you are generating eway bill Bill to Ship to, Regular, or Combination of 2 an 3 type.
Step 3: Further to change your own company's address you have to go company menu then click on edit company.
Step 4: Moreover if you are generating Bill from Dispatch from or combination of 2 and 3 type eway bill so you need to check address in material centre or dispatch address in transport details window.

Can I automate E-Way bill generation in BUSY for sales transactions?

Yes, you can generate E-way bill automatically from BUSY for sales transaction
To enable E-way bill follow the below mentioned steps: 
Step 1: Go to Administration and then Configuration
Step 2: Click on Features and options and then GST/VAT
Step 3: Enable E-way bill required option and then click on Configurations and enter station and pin code in Configure E-way bill window
Step 4: Create GSP Id and Password from E-way bill portal
Step 5: Enter the GSP Id and password in GSP Configurations
Step 6: Enable E-way bill from Voucher series configurations
Step 7: To enable it Go to Administration then configuration and then Voucher series configurations select the voucher type.
Step 8: Select the Series and then enable Generate E-way bill after saving and enable Transport details
Step 9: Click on Save or Press F2

Can I configure BUSY to auto-generate e-way bills? How?

Yes, you can configure BUSY to auto-generate E-way bills
To Generate E-way bill automatically from BUSY followthe below mentioned steps: 
Step 1: Go to Administration and then Configuration
Step 2: Click on Features and options and then GST/VAT
Step 3: Enable E-way bill required option and then click on Configurations and enter station and pin code in Configure E-way bill window
Step 4: Create GSP Id and Password from E-way bill portal
Step 5: Enter the GSP Id and password in GSP Configurations
Step 6: Enable E-way bill from Voucher series configurations
Step 7: To enable it Go to Administration then configuration and then Voucher series configurations select the voucher type.
Step 8: Select the Series and then enable Generate E-way bill after saving and enable Transport details
Step 9: Click on Save or Press F2

When creating a sales invoice in BUSY, what options should be enabled to generate the e-way bill?

To create a sales invoice in Buys, below options should be enabled to generate the E-way bill:
 Step 1: Check your BUSY model as it should be Standard/Saffron/Enterprises/Emerald.
 Step 2: Your BLS (BUSY License susbscription) should be activate.
 Step 3: Gsp configuration should be enabled.
 Step 4: E-way bill required should be enabled through administration under it select configuration then click on features/option and go in GST/VAT.
 Step 5: Mention station and pincode.
 Step 6: Check given configuration.
 Step 7: Specify GSP ID, as it will be create through Eway bill portal.
 Step 8: Eway bill generation option also should be enable through administration under it select configuration then click on Voucher series configuration.
 Step 9: Input transport details option must be enable through voucher series configuration.

I made a mistake in an Eway bill I generated. How can I modify or cancel it?

To modify voucher whose E-waybill already generated , you can follow the below steps: 
Step 1: Firstly go to ewaybil portal then cancel the E-waybill by mentioning Ewaybill number 
Step 2: In BUSY go to transaction and select voucher type and open voucher in modify .
Step 3: Change the address and save voucher
Step 4: Then generate ewaybill again after checking all information.
If you want to cancel the voucher , follow the below steps:
Step 1: Go to transaction and select voucher type and open voucher in modify .
Step 2: Change the details and save voucher 
Step 3: To cancel voucher press ctrl/alt+x then mention cancellation narration and ok 
Step 4: Then cancel Ewaybill from portal option will show and mention yes then reason of cancellation then press ok

I want to create and send E-Way Bills from BUSY. What steps should I follow?

To create and send E-Way Bills from BUSY, follow the steps below: 
Step 1: Log in to the E-Way portal. 
Step 2: Click on the Registration Menu, then select 'For GSP.' 
Step 3: The portal will ask for OTP, so verify it. 
Step 4: Click on Add, select GSP users such as Webtel Electrosoft Pvt Ltd and Pinnacle Finserv Advisors Private Limited, and create IDs with their respective passwords. 
Step 5: After configuring all settings, generate an invoice for which you want to create an E-Way Bill with complete details. 
Step 6: After saving the invoice and generating the E-Way Bill, save the PDF of the E-Way Bill in the system. 
Step 7: Now, you can send the E-Way bill through email or any other preferred method.

Frequently AskedQuestions