Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
Creating e-way bill in BUSY but option not showing. What to do?
To create the e-way bill in BUSY
Step1: By going to the administration menu,
Step2: Selecting the feature and options, and find GST/VAT option
Step3: Then enabling the e-way bill option.
Step4: If the option is still not showing, you may need to update your software or contact BUSY support for assistance.
Step5 : link GSP Configurations with e-way bill
Step6 : login on e-way bill portal, Go to Registration Menu
Step7 : Click on for GSP, Verify with your otp
Step8 : Click New and add Select user name and select Webtel&Pinncale
Step9 : Create new GSP and put in GSP configuration
Step10: And save the page that configure.
I am unable to generate Eway bill due to getting the server issues, how can i solve this problem ?
If you are unable to generate Eway bill in BUSY due to server errors then you can check with below points :
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2: Check internet connection.
3: Make sure you have entered the correct credentials (username, password, etc.) for the E-Way Bill portal within BUSY and also Validate the GSP credentials
4. You can switch between the GSP GST Suvidha Providers from webtel technosoft to pinnacle finserve and try again
5. If you will still get the server issues then create the JOSN file and try to upload on the portal directly as sometimes due to backend issue or portal issues such error appears.
I am trying to generate e-way bill automatically in BUSY but it shows timeout error. How to fix this?
If you are experiencing a timeout error while trying to generate an e-way bill automatically in BUSY, there are a few steps you may follow to resolve the error:
Step 1: Check your internet connection, Ensure that you have a stable and reliable internet connection.
Step 2: Change GSP ID prefrence through:
. Go in administration and select configuration.
. Click on feature/Options.
. Then select GST/VAT.
. Click GSP configuration option and change GSP for E-Way bill.
Step 3: Re-Create GSP ID of webtel electrosoft pvt. ltd and pinnacle finserv advisors private limited
Step 4: After backup re install BUSY in fresh folder.
Step 5: Ensure that E-Way bill portel workin fine, if not then try after sometime.
How do I integrate the accounting software with the E-Way Bill portal? What is the process to link them?
To link or integrate E-way bill portal with BUSY then follow the given steps :
Note : Make sure to create GSP ID from e-way bill portal then,
Step 1: Go to Administration Menu
Step 2: Click on configuration
Step 3: Then click on Feature and option
Step 4: Then click on GST/VAT feature
Step 5: Then make sure to enable e-way bill option as Y and configure it
Step 6: Then click on GSP configuration box
Step 6: Then mentioned GSP ID in the respective field of Webtel and Pinnacle then click on validate button, after successful validation click on OK button
Step 7: Then save the configuration by click on save button
I changed the internet connection but still cannot generate invoices/estimates/quotes due to server problems. What should I do?
If you are unable to generate Eway bill in BUSY due to server errors then you can check with below points :
1. Make sure you are using the latest version of the softwrae and no other pending updates are there.
2: Check internet connection.
3: Make sure you have entered the correct credentials (username, password, etc.) for the E-Way Bill portal within BUSY and also Validate the GSP credentials
4. You can switch between the GSP GST Suvidha Providers from webtel technosoft to pinnacle finserve and try again
5. If you will still get the server issues then create the JOSN file and try to upload on the portal directly as sometimes due to backend issue or portal issues such error appears.
How can I check if the GSTIN and pincode I have entered for e-invoicing are correct in BUSY?
If you want to check GSTIN and pincode you have entered for e invoicing are correct
then please follow the given steps
Step 1: Go to administration menu then configurartion
Step 2: Then features option then GST VAT here you can check your GSTIN number.
Step 3: Then einvoice configure in GST VAT option
Step 4: Here you can check your pincode is correct or not.
Further if you want to check party details please follow provided steps
Step 1: Open the master of party in modified mode.
Step 2: Then validate the GSTIN if it is active then it is correct to generate.
Step 3: And check the pinode of pary in same window.
An error message showing “UQC cannot be blank” While generating Eway Bill
As per EWay Bill every item has a predefined unit quantity code (UQC)
This error is shown when no UQC(Unit Quantity Code) is mentioned for the unit specified in item master.
If error message showing “UQC cannot be blank” While generating Eway Bill follow the below steps:
Step:1
Under Unit Master, specify UQC (Unit Quantity Code).
To specify UQC under Unit Master, click:
Administration– >Masters →Unit→Add/Modify option. Given below is the screenshot of the Modify Unit Master window
Step 2
.Under Unit Master, specify the UQC of the Unit under the UQC (for E-Way Bill) data field. In the similar manner specify UQC for all the Unit Masters.
From Transaction details , click : update UQC details , same window will be shown .
The software is not allowing me to generate e-Way bills. How can I resolve this?
"To resolve the issue of not being able to generate e-Way bills in the software, you can try the following steps:
Step 1: Check if you have entered all the required details correctly, such as GST number, vehicle number, and addresses and Pincode UQC of unit used in item master.
Step 2: Make sure you have a stable internet connection to access the e-Way bill generation portal.
Step 3: Exclude from antivirus.
Step 4: Update your software to the latest version, as older versions may have compatibility issues.
Step 5: Create GSP User ID and password of Webtel Electrosoft Pvt Ltd or Pinnacle Finserv Advisors Private Limited.
Step 6: Restart the software and try generating the e-Way bill again.
Can I generate and print E-Way bills manually in BUSY? What is the offline process?
To generate E-waybill manually from BUSY instead of automatic option,follow these steps
Step 1 Go to transactions
Step 2: Select sale voucher or voucher for E-waybill is to be generated
Step 3:Open or add your sale invoice then you have to enable E-waybill required and fill all details of a voucher such as pincode station.
Step4: After saviing voucher one window will appear for generate E-waybill
Step5:Select JSON and proceed to check options and select E-waybill path in local drive and check possible errors and proceed
Step6:Now E-waybill json is saved in local drive
Step7:Login into your E-waybill portal and then from there select bulk upload E-waybill option
Step8:Select file path from local drive of JSON E-waybill to generate and uplaod and proceed to print e-waybill
Why am I not receiving the OTP while Downloading Gstr return in BUSY Acounting Software?
If you are not receiving the OTP while Downloading Gstr return in BUSY you can check these things:
Step 1:First you can go and check in Administration,click configurtion,click features and options,click GST/VAT tab,Here you can check GST PORTAL user name should be correctly mentioned,
Step 2:If its correctly mentioned check there should be no space in portal user name.
Step 3:API Access should be given from GST PORTAL,
Step 4:To give API access,Login Gst portal,click profile icon,click manage API Access,after clicking window will appear here you can give 30 days valid API ACCESS then click confirm.
Step 5:Now you can check it again in the company on your BUSY Accounitng Software,download gst return again,make sure you will recieve OTP.