Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill generation
I need to generate E-Way bills from the software. What configuration needs to be done for enabling this?
To generate Ewaybill from BUSY you need to follow the steps
Step1 Go to administration menu and click to configuration then click on feature and options
Step2 Go to GST VAT option and enable Required Ewaybill and configure location and pincode
Step3 Click on GSP configuration and select the appropriate GSP to generate Ewaybill and
fill the GSP user ID and password on the specific GSP then press ok and save
Step4 next go to administration menu and click to configuration then click voucher series configuration
Step5 click on sale and its series and click voucher configuration and enable Input transport details
and generate ewaybill after saving option
Why is the print option not working for GST e-invoices in BUSY, and what could be the solution?
If you are unable to print e invoice from BUSY,you need to check these things:
Step 1:Go to the Administrtaion menu,
Step 2:Click configuration,
Step 3:Click Features and Options,
Step 4:Click GST/VAT Tab,click GSP Configuration Tab,Validate GSP is properly working or not,If not validated,
Step 5:Check your internet should be properly working on your system,
Step 6:Check antivirus on your system exclude BUSY from antivirus.
Step 7:Check window Defender on your system Allow BUSY from there,
Step 8:If any PDF file on your system right click on it,click properties,click changes,here you need to set as default Google Chrome,then print e invoice again from BUSY,it will be Printed.
The e-way bills are not getting generated automatically for credit notes like they do for sales invoices. How can I fix this?
Yes, you can generate e-way bills in BUSY for credit notes but only with goods or items.
To fix if you are unable to generate eway bill of credit note with item you can follow below steps:
Step 1: While voucher entry check if E waybill required set to yes in transport window.
Step 2: Go to administration then configuration and select voucher series configuration
Step 3: Select voucher Sales return and series then click on voucher configuration
Step 4: Locate option Generate e waybill after saving should set to yes .
Step 5: Ensure that you have stable internet connection.
Step 6: Also check the transactional error such as Item HSN, tax category and UQC of unit are correctly mentioned.
How do I fix errors in e-way bill generation like invalid pincode or item details?
To fix errors in E way bill generation like invalid pincode or item details in BUSY, you need to follow these steps:
Step 1: Check your companies pincode from the Edit company under the company menu.
Step 2: You can also check your pincode from Administration and click on Configuration.
Step 3: Select Feature / Options and click on GST / VAT.
Step 4: Click on config button along with E way bill option and verify the pincode.
Step 5: Ensure that your party pincode is correct in the Party Master or in the Transport Details window.
Step 6: For any item related issue check your item master and ensure that the HSN code and Tax category is correct in that.
How to generate Pinnacle and Webtel GSP server credential for eway bill to configure in BUSY?
To generate GST server credentials of Webtel electrosoft pvt. Ltd. and pinnacle finserv advisors private limited. from E way bill portal, you can follow the below steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: Then Go to registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number. Mention the OTP and verify it.
Step 4: Click on Add button then select the GSP server named Webtel electrosoft pvt. Ltd. and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named pinnacle finserv advisors private limited.
Can I save or add different address for dispatch when generating e-way bills in BUSY?
Yes, you can add different address for material dispatch while generating e-way bill.
BUSY provide you transaction type option for dispatch detais on transporter window while generate E-way bill or you can enter dispatch address in material centre also
A - You have to specify transaction type : Bill From Dispatch From and then dispatch details required option will appear you have to specify Y for dispatch details and then enter your dispatch details
B- You Can enter your dispatch address in MC Material Centre and while generate e-way bill before check possible error you will get pick From Address deails from Materail centre you have specify Y for picking disaptch address from Material Centre
I saved the invoice details but do not see an option to generate the invoice. What am I missing?
To troubleshhot the issue of not showing E invoice generation option while generating Invoice
you need to follow the steps
Step1 Go to administration menu Click on configuration then click on feature option
Step2 click on GST VAT option and check enable transport deatails for local transaction option
enable or not if not then enable it
Step3 check Einvoice required option enabled and configured and also the GSP configuration given properly
Step4 go to administraion menu and click to Voucher series configuration and and select sale voucher and its series and click on voucher configuration then enable Input transport details and Einvoice generate after saving option enable then save
What are the registration and configuration steps for a new GSP ID for E way configuration in BUSY?
Please contact to your designed Charter accountant or tax professional to seek guidance related to register on E Way portal.
To Create the GSP credentials from E way bill portal, follow these steps:
Step 1: Login the E way bill portal by using your E way bill credentials
Step 2: and the Go to registration and click on For GSP tab
Step 3: Afterward, you will receive an OTP from the E-way bill portal on your registered email ID and mobile number.
Step 4: Click on Add button then select the GSP server named Webtel electrosoft pvt. Ltd. and Create the GSP credentials.
Step 5: Now create one more GSP Credentials with GSP server named pinnacle finserv advisors private limited.
How do I reconcile invoices and e-way bills generated from the same portal? Why are they not matching?
To reconcile invoices and e-way bills generated from the same portal, you need to follow these steps:
Step 1: Compare the details of invoices and e-way bills and ensure they match.
Step 2: Make sure you have not modified any voucher after generating the invoice.
Step 3: Carefully review the details and make any necessary corrections to ensure accurate reconciliation.
Step 4: If details do not match, cancel the invoice and generate the e-way bill again carefully with all the corrections.
Note: You can cancel the e-way bill within the given time period. There is a time limit for canceling the e-way bill, which is 24 hours from the generation of the e-way bill.
I am unable to login to the E-Way Bill portal. Can you help with the login process?
Steps to Login to the e-Way Bill Portal:-
1. Visit the E-Way Bill Portal: Open your web browser and go to the official E-Way Bill portal.
2. User Registration: If you are a new user, you will need to register on the portal. You will be required to provide your GSTIN (Goods and Services Tax Identification Number) or your Transporter ID.
3. Login Credentials: If you have already registered, you will need to enter your login credentials. This includes your username and password.
4. Login: Click on the Login button to access your E-Way Bill account.
5. Dashboard: After successful login, you will be directed to your E-Way Bill dashboard, where you can generate, manage, or update E-Way Bills.