Frequently Asked
Questions

Q: How can I find vouchers for which e-invoices have been generated successfully in the system?

To find vouchers for which e-invoices have been generated successfully,you can follow some steps: Stpe 1: Go to Transaction and click GST Mis.Utility. Step 2: Now click on E-Invoice Management Report. Step 3: Now click on Generate and print E-Invoice and click on any option that showing in window of E-Invoice to be generated. Step 4: Now select Voucher Type and specify starting and ending date. Step 5: Now click on Load List.Here you can see the all invoices for which e-invoices have been generated successfully

Q: I want to generate both e-invoice and e-waybill together. What is the process to do so?

for generate Both Einvoice and Eway Bill See the Step Step 1: Go to Transaction Sale Bill Click on add Step 2: Enter the party details item details and GST Step 3: Click on Save Step 4: after click on save appring Transport details Windown Enable option Step 5: Requried Einvoice and Requried Eway Bill option Enable Step 6: Now enable the option Generate Eway Bill within Einvoice Step 7: Verify and Check for any errors Step 8: click on Generate Einvoice

Q: How do I resolve issues preventing the generation of an e-invoice for my AMC service charges in BUSY?

To resolve issues preventing the generation of an e-invoice for your AMC service charges: Step 1: Go to Administration menu Step 2: Click on master Step 3: Click on Item master Step 4: Then click on modify option Step 5: Open item in modify mode Step 6: Then Make sure to select correct tax category in the given field Step 7: Ensure that correct HSN code mentioned in the specific field of the HSN Step 8: Then create voucher and mention neccessary details then proceed to generate e-invoice

Q: I am unable to Validate My User ID and password for generating E-way bill and E-invice Procedure.

If you are unable to Validate your GSP Credentials then follow the below steps : 1. Make Sure you have proper Internet connection. 2. Go to Administration 3. Go to Configuration 4. Click on Feature and Option and Move to GST and VAT. 5. Now click on GSP Configuration. 6. Here you will find the tab for Validate 7. Click on the Validate Tab for both Webtel Electrosoft Pvt. Ltd and then Validate for Pinnacle Finserv Aadvisors Pvt. Ltd. 8. If it will show any error of Invalid Credentials then you need to regenerate the credentials.

Q: While generating e-way bill showing distance is too high.

If the message shown for distance is too high then it is a possibility that the customer has not mentioned the pincode to pincode distance as per the Google map. While generating e-way bill if we are getting error message distance is too high follow the below steps: Step 1: Click on Save Voucher (for this Press F2 on any voucher form) Step 2: Transporter Window will appear Step 3: In transporter window, mention distance as “0” in Distance box Step 4: Save the the transporter window details Step 5: Click on “Generate E-Way Bill”

Q: Resolve "bill-to-party location is blank" error in e-invoicing.

To resolve the error of bill to party location is blank while generating E invoice you need to follow the steps Step1 Open the voucher from list of voucher under transaction menu Step2 after opening of voucher select party name and press Alter M and mention the location and pincode of party and save party master Step3 save the voucher again and at the time of saving while transport details window open mention place of supply and pincode and save then generate E invoice

Q: Why is the option to generate e-way bill missing when I create a stock transfer voucher in BUSY? How can I enable this?

In order to enable Eway bill for stock transfer you required to follow the steps : 1. Go to Administration 2. Click on Configuration 3. Click on Voucher series configuration 4. Select the Stock Transfer and its series 5. Click on voucher configuration 6. From here you can specify Y for Generate Eway bill after saving 7. Enable Input transport details as well from here 8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil.

Q: How long does it take to resolve issues with generating e-way bills in BUSY?

"The duration to resolve issues with eBay bill generation in BUSY may vary depending on the specific problem and its complexity but you can check few things while generate e-way bill 1. Mention from place and pin code in e-way bill configuration window 2. Mention Gsp user id and password in Gsp configuration must revalidate gsp for checking it is correct or not 3. Mention proper address in party master 4. Mention correct transporter name or vehile number in transport window 5. Mention stattion to place and pin code in transport window"

Q: How long does it take to resolve issues with e-way bill generation in BUSY?

The duration to resolve issues with eBay bill generation in BUSY may vary depending on the specific problem and its complexity but you can check few things while generate e-way bill 1. Mention from place and pin code in e-way bill configuration window 2. Mention Gsp user id and password in Gsp configuration must revalidate gsp for checking it is correct or not 3. Mention proper address in party master 4. Mention correct transporter name or vehile number in transport window 5. Mention stattion to place and pin code in transport window

Q: My e-way bill was generating earlier but now suddenly it has stopped. What could have changed?

E-way bill was generating earlier but now it has stopped then check the below mentioned points: Step 1: Check the Voucher Series Configuration Generated E-way bill after saving this option should be enable Step 2: Internet connectivity should be proper Step 3: All the required details for generating E-way bill should be proper Step 4: Check the information provided in party master and transporter details Step 5: Double check the information invoice details, vehicle number etc provided for E-way bill Note: Backend issue may cause the e-way bill generation to stop

Find Solutions to Common Issues Related to taxation - e way bill generation

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I find vouchers for which e-invoices have been generated successfully in the system?

To find vouchers for which e-invoices have been generated successfully,you can follow some steps: 
 Stpe 1: Go to Transaction and click GST Mis.Utility. 
 Step 2: Now click on E-Invoice Management Report. 
 Step 3: Now click on Generate and print E-Invoice and click on any option that showing in window of E-Invoice to be generated. 
 Step 4: Now select Voucher Type and specify starting and ending date. 
 Step 5: Now click on Load List.Here you can see the all invoices for which e-invoices have been generated successfully

I want to generate both e-invoice and e-waybill together. What is the process to do so?

for generate Both Einvoice and Eway Bill See the Step 
 Step 1: Go to Transaction Sale Bill Click on add 
 Step 2: Enter the party details item details and GST 
 Step 3: Click on Save 
 Step 4: after click on save appring Transport details Windown Enable option 
 Step 5: Requried Einvoice and Requried Eway Bill option Enable 
 Step 6: Now enable the option Generate Eway Bill within Einvoice 
 Step 7: Verify and Check for any errors 
 Step 8: click on Generate Einvoice

How do I resolve issues preventing the generation of an e-invoice for my AMC service charges in BUSY?

To resolve issues preventing the generation of an e-invoice for your AMC service charges:
 Step 1: Go to Administration menu
 Step 2: Click on master 
 Step 3: Click on Item master
 Step 4: Then click on modify option
 Step 5: Open item in modify mode
 Step 6: Then Make sure to select correct tax category in the given field
 Step 7: Ensure that correct HSN code mentioned in the specific field of the HSN
 Step 8: Then create voucher and mention neccessary details then proceed to generate e-invoice

I am unable to Validate My User ID and password for generating E-way bill and E-invice Procedure.

If you are unable to Validate your GSP Credentials then follow the below steps :
1. Make Sure you have proper Internet connection.
2. Go to Administration
3. Go to Configuration
4. Click on Feature and Option and Move to GST and VAT.
5. Now click on GSP Configuration.
6. Here you will find the tab for Validate 
7. Click on the Validate Tab for both Webtel Electrosoft Pvt. Ltd and then Validate for Pinnacle Finserv Aadvisors Pvt. Ltd. 
8. If it will show any error of Invalid Credentials then you need to regenerate the credentials.

While generating e-way bill showing distance is too high.

If the message shown for distance is too high then it is a possibility that the customer has not mentioned the pincode to pincode distance as per the Google map.
While generating e-way bill if we are getting error message distance is too high follow the below steps: 
Step 1: Click on Save Voucher (for this Press F2 on any voucher form)
Step 2: Transporter Window will appear
Step 3: In transporter window, mention distance as “0” in Distance box
Step 4: Save the the transporter window details
Step 5: Click on “Generate E-Way Bill”

Resolve "bill-to-party location is blank" error in e-invoicing.

To resolve the error of bill to party location is blank while generating E invoice 
 you need to follow the steps 
 Step1 Open the voucher from list of voucher under transaction menu 
 Step2 after opening of voucher select party name and press Alter M and mention 
 the location and pincode of party and save party master 
 Step3 save the voucher again and at the time of saving while transport details 
 window open mention place of supply and pincode and save then generate E invoice

Why is the option to generate e-way bill missing when I create a stock transfer voucher in BUSY? How can I enable this?

In order to enable Eway bill for stock transfer you required to follow the steps :
1. Go to Administration 
2. Click on Configuration
3. Click on Voucher series configuration
4. Select the Stock Transfer and its series 
5. Click on voucher configuration
6. From here you can specify Y for Generate Eway bill after saving
7. Enable Input transport details as well from here
8. Now create the voucher in the same series so that transportation details will appear here and after saving the bill you can get the pop of Genetate Eway bil.

How long does it take to resolve issues with generating e-way bills in BUSY?

"The duration to resolve issues with eBay bill generation in BUSY may vary depending on the specific problem and its complexity but you can check few things while generate e-way bill 
1. Mention from place and pin code in e-way bill configuration window
2. Mention Gsp user id and password in Gsp configuration must revalidate gsp for checking it is correct or not
3. Mention proper address in party master 
4. Mention correct transporter name or vehile number in transport window 
5. Mention stattion to place and pin code in transport window"

How long does it take to resolve issues with e-way bill generation in BUSY?

The duration to resolve issues with eBay bill generation in BUSY may vary depending on the specific problem and its complexity but you can check few things while generate e-way bill 
1. Mention from place and pin code in e-way bill configuration window
2. Mention Gsp user id and password in Gsp configuration must revalidate gsp for checking it is correct or not
3. Mention proper address in party master 
4. Mention correct transporter name or vehile number in transport window 
5. Mention stattion to place and pin code in transport window

My e-way bill was generating earlier but now suddenly it has stopped. What could have changed?

E-way bill was generating earlier but now it has stopped then check the below mentioned points: 
Step 1: Check the Voucher Series Configuration Generated E-way bill after saving this option should be enable 
Step 2: Internet connectivity should be proper
Step 3: All the required details for generating E-way bill should be proper
Step 4: Check the information provided in party master and transporter details 
Step 5: Double check the information invoice details, vehicle number etc provided for E-way bill 
Note: Backend issue may cause the e-way bill generation to stop

Frequently AskedQuestions