Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill print
The e-Way bill is getting generated but not printing. What could be the reason for this? How can I fix this?
If an e-Way bill is being generated but not printed, there could be several reasons behind this issue. Here are some possible causes and solutions:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
Sub-step 1: Go to the control panel.
Sub-step 2: Select the Programs and Features option.
Sub-step 3: Click on the option for Turn Windows features on or off.
Sub-step 4: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
Sub-step 5: Then restart the system & then check
Can I directly print the e-way bill or download PDF from BUSY?
You can print E waybill directly from BUSY after generation of e waybill by following these steps
1. Go to transactions and the sale voucher then open the voucher for which e waybill is already generated or to be generated
2.Fill the required in voucher or check the required details like date,party and other deatils in transport window like vehicle number,pincode,etc.
3. Save the voucher and now generate e waybill option prompt will be shown
4. Select automatic option for e waybill and proceed to options and check possible errors and then proceed
5. Preview the e waybill deatils and generate e waybill and then generate e waybill
6. After successful generation of e waybill,prompt to print e waybill will be shown
7. Select print e waybill option as yes and then e waybill print pdf will be laoded automatically from portal and you can save it in your local drive for use or print
The E-Way bill number shows in BUSY but the PDF file doesn't open. What should I do to print this bill?
If you are unable to print Eway bill from BUSY then please analyze the below points :
Step 1: Make sure that you have generated the Eway bill within the BUSY not from the portal or any other software.
Step 2: BUSY can print those E-way bill which you have generated through BUSY itself and those which have been created through the portal can be printed by the portal only.
Step 3: In case the same has been generated in BUSY then check the below steps :
A : Go to the control panel.
B : Select the Programs and Features option.
C : Click on the option for Turn Windows features on or off.
D: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
E : Then restart the system & then check
unable to Print EWay Bill what to do?
If you are unable to print Eway bill from BUSY then please analyze the below points :
Step 1: Make sure that you have generated the Eway bill within the BUSY not from the portal or any other software.
Step 2: BUSY can print those E-way bill which you have generated through BUSY itself and those which have been created through the portal can be printed by the portal only.
Step 3: In case the same has been generated in BUSY then check the below steps :
A : Go to the control panel.
B : Select the Programs and Features option.
C : Click on the option for Turn Windows features on or off.
D: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
E : Then restart the system & then check
I am unable to print the e-Way bill even after generating it. How can I resolve this?
If you've generated an e-Way bill but are facing issues while trying to print it, there might be a few troubleshooting steps to resolve this problem:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
The E-Way bill printout gets stuck and does not complete printing. How can I fix this issue?
If you are facing issues while printing E-way bill then check the below steps:
Step 1 : Check your printer settings and ensure it is properly connected to your computer.
Step 2 : Verify that you have selected the correct printer and paper size in the software.
Step 3 : Make sure you have the latest version of BUSY installed and no other instances of older versions available.
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem and also try to print normal invoice instead of E-way bill.
Step 5 : Restart the software and try printing again.
Step 6 : Check if there are any error messages or notifications related to printing in BUSY.
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in
Why is the e-Way bill print not coming in the billing invoice, even after generating it together?
If the e-Way bill print not coming in the billing invoice, even after generating it together. Here are a few common reasons and solutions:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
How can I resolve the issue of the E-Way bill not being printed due”Header was not Found ?
There could be several reasons behind this error message. Some possible causes include:.
If error message show E-Way bill not being printed due”Header was not Found follow the below steps:
Step :1
Software or system issues: The software or system used for generating or printing the E-Way bill might have encountered a technical or compatibility problem, causing the header to be inaccessible.
Step :2
Invalid or outdated template: If the E-Way bill template being used is outdated, incompatible, or invalid, it may lead to issues in locating the header, resulting in the error message.
Step:3
The API header information was not Found -Create new GSP USER ID and set into e-way bill configuration .
Note : If the issue persists, reach out to the technical support team or helpline provided by the E-Way bill software/service provider. They can assist you in troubleshooting the problem and provide specific solutions.
I am unable to print the generated E-Way bill from BUSY. The print option does not work. What can I do to resolve this?
If I am unable to print the generated E-Way bill from BUSY. You may want to follow these general steps.
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
I generated an invoice but I am unable to print or download the e-way bill from it. What should I do?
If the issue is in printing and downloading an invoice after generating the e-way bill from it, You can try the following steps:
Step 1 : Check if the PDF is working properly in the system or from BUSY also if not working you need to reinstall the PDF.
Step 2 : First of all Need to check whether turn window features on or off from
the control panel as follows:
Sub step 1 : Go to the control panel.
Sub step 2 : Select the Programs and Features option.
Sub step 3 : Click on the option for Turn Windows features on or off.
Sub step 4 : Then select an option.Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
Sub step 5 : Then restart the system & then check.
