Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - e way bill print
The E-Way bill printout gets stuck and does not complete printing. How can I fix this issue?
If you are facing issues while printing E-way bill then check the below steps:
Step 1 : Check your printer settings and ensure it is properly connected to your computer.
Step 2 : Verify that you have selected the correct printer and paper size in the software.
Step 3 : Make sure you have the latest version of BUSY installed and no other instances of older versions available.
Step 4 : If the issue persists, try printing a test page from another application to determine if it is a software-specific problem and also try to print normal invoice instead of E-way bill.
Step 5 : Restart the software and try printing again.
Step 6 : Check if there are any error messages or notifications related to printing in BUSY.
Step 7 : If it shows any error message, you can share the share the same with us on suppport@busy.in
Why is the e-Way bill print not coming in the billing invoice, even after generating it together?
If the e-Way bill print not coming in the billing invoice, even after generating it together. Here are a few common reasons and solutions:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
How can I resolve the issue of the E-Way bill not being printed due”Header was not Found ?
There could be several reasons behind this error message. Some possible causes include:.
If error message show E-Way bill not being printed due”Header was not Found follow the below steps:
Step :1
Software or system issues: The software or system used for generating or printing the E-Way bill might have encountered a technical or compatibility problem, causing the header to be inaccessible.
Step :2
Invalid or outdated template: If the E-Way bill template being used is outdated, incompatible, or invalid, it may lead to issues in locating the header, resulting in the error message.
Step:3
The API header information was not Found -Create new GSP USER ID and set into e-way bill configuration .
Note : If the issue persists, reach out to the technical support team or helpline provided by the E-Way bill software/service provider. They can assist you in troubleshooting the problem and provide specific solutions.
I am unable to print the generated E-Way bill from BUSY. The print option does not work. What can I do to resolve this?
If I am unable to print the generated E-Way bill from BUSY. You may want to follow these general steps.
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
a: Go to the control panel.
b: Select the Programs and Features option.
c: Click on the option for Turn Windows features on or off.
d: Then select an option. Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
e: Then restart the system & then check
I generated an invoice but I am unable to print or download the e-way bill from it. What should I do?
If the issue is in printing and downloading an invoice after generating the e-way bill from it, You can try the following steps:
Step 1 : Check if the PDF is working properly in the system or from BUSY also if not working you need to reinstall the PDF.
Step 2 : First of all Need to check whether turn window features on or off from
the control panel as follows:
Sub step 1 : Go to the control panel.
Sub step 2 : Select the Programs and Features option.
Sub step 3 : Click on the option for Turn Windows features on or off.
Sub step 4 : Then select an option.Netframework 3.5 includes.NET2.0
and 3.0 & then tick both options in it as Windows
Communication Foundation HTTP Activation and
Windows Communication Foundation Non-HTTP Activation
Sub step 5 : Then restart the system & then check.
How can I resolve the issue of an operation timeout when printing the E-Way bill?
Consider the following steps to troubleshoot and resolve the operation timeout issue:
If error message show operation timeout when printing the E-Way bill follow the below steps:
Step :1
Check network and connectivity: Ensure that your network connection is stable and working correctly. If possible, try printing the E-Way bill from a different device or location to rule out any network-related issues.
Step :2
Retry the printing process: Attempt to print the E-Way bill again after making the necessary alteration of GSP Services and ensuring a stable network connection. Sometimes, the timeout error could be a temporary issue, and a retry might be successful
Step:3
Save as PDF: Instead of automatically printing, save the E-Way bill as a PDF document on e-way bill portal . Once saved, you can open the PDF file separately and print it using PDF reader software or tools.
I am unable to print my E way bill. What should I do to resolve this issue?
If you are unable to print eway bill then please check the below points:
Step 1: Check if the PDF is working properly in the system or if it is BUSY also if it is not working you need to reinstall the PDF.
Step 2: First of all, you need to check whether turning window features on or off from the control panel as follows:
Go to the control panel.
1: Go to the control panel.
2: Select the Programs and Features option.
3: Click on the option for Turn Windows features on or off.
4: Then select an option. Netframework 3.5 includes.NET2.0 and 3.0 & then tick both options in it as Windows Communication Foundation HTTP Activation and Windows Communication Foundation Non-HTTP Activation
5: Then restart the system & then check
My E-Way bills are not printing even after generating them. How can I resolve this?
If you are facing issues while printing Eway bill through BUSY then you require to check the below points :
1. Make Sure you have stable internet connectivity
2. Please check that you have installed the PDF reader such as Adobe
3. NET Framework should be updated and for the same you can refer to below steps :
Step 1: Write Turn windows features on or off in start command
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3)
4. Check that the printer driver is installed properly or you can try after restart the system
5. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not
The e-way bill gets generated in BUSY but the print out does not come. How can I fix this issue?
If you are facing issues while printing Eway bill through BUSY then you require to check the below points :
1. Make Sure you have stable internet connectivity
2. Please check that you have installed the PDF reader such as Adobe
3. NET Framework should be updated and for the same you can refer to below steps :
Step 1: Write Turn windows features on or off in start command
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3)
4. Check that the printer driver is installed properly or you can try after restart the system
5. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not.
The software is not allowing me to print documents like e-way bill properly. How to resolve this printing issue?
If you are facing issues while printing Eway bill through BUSY then you require to check the below points :
1. Make Sure you have stable internet connectivity
2. Please check that you have installed the PDF reader such as Adobe
3. NET Framework should be updated and for the same you can refer to below steps :
Step 1: Write Turn windows features on or off in start command
Step 2: Click on .NET framework 3.5 (Include .NET 2.0 and 3)
4. Check that the printer driver is installed properly or you can try after restart the system
5. If the same issue still persist then copy the eway bill number and try to print from the portal to analyze if there is any backend issue or not
