Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gsp gov portal
The invoice totals are not getting calculated accurately in BUSY. It is showing incorrect tax amounts. What could be the reason?
Reasons for wrong invoice amount calculation
1. Incorrect sale type: If you have selected the wrong sale type calculation of invoice value can be wrong.
2. Incorrect tax category in item master: If you have selected wrong tax category in the item master it can also lead to incorrect invoice amount.
How do I download and install the latest version of the GST Offline tool for BUSY?
To download and install the latest version of the GST Offline tool for BUSY, follow these steps:
Step 1: Go to the GST Portal and click on Download option.
Step 2: Click on offline tools and then select Return offline tool.
Step 3: Click on download and install it by running the setup file.
How is the GSP configured and what details do you need from my side?
For configure Gsp id follow these steps:
1. Open e-way bill portal
2. Go in Registeration
3. click on for gsp
4. add gsp account after take gsp and take gsp vendor webtel electrosoft private limited or pinnacle finserv advisors private limited
5. Create user name and password and create gsp id
Do I need to update my GSP credentials every new financial year in BUSY?
No, you do not need to update your GSP credentials every new financial year in BUSY. Once you have configured and validated your GSP credentials in BUSY, they should remain valid unless there are any changes or updates required by the e-way bill portal or the GSP provider in GST/VAT tab
Why While generating E-invoice Request time out error showing?
When request time out error showing you can follow these steps:
Step 1- Goto Administration click Configration
Step 2-click Features and Options goto GST/VAT and GSP Configuration click GSP For E-Invoice and change GSP Id. by default set.
Step 3-Open Transaction in modify then proceed for E-invoice Generation
The invoice I can see in my portal appears incorrect. What should I do to see the right invoice data?
To correct an incorrect invoice on the GST portal:
Step 1:Go to the GST portal.
Step 2:Use the amendment feature to manually fix mistakes in the uploaded invoices.
Step 3:Remember, once you've submitted the GST return, you can't delete the invoice; you can only correct its values.
What credentials are required for me to login and access the e-Invoicing portal? I do not remember the details.
If you forgot your login credentials to access the E-invoicing portal then Visit at https.//einvoice1.gst.gov.in/ then click on login button on menu.
Then you will get an login screen and click on forgot user name to get the username or click on forgot password to get the password.
I'm unable to access the GST portal directly from BUSY. What should I do?
If you are unable to access the GST portal directly from BUSY, you can try the following steps:
Step 1: Check your internet connectivity and make sure you have a stable internet connection.
Step 2: Disable any antivirus or firewall software temporarily and try accessing the portal again.
I am unable to log into my GST portal account. What should I do?
If you are unable to log into your GST portal account, you can try troubleshooting the issue by checking your login credentials, ensuring that you have a stable internet connection, and clearing your browser cache. If the problem persists, you can contact the GST helpdesk for further assistance.
How do I check if my OTP expiry duration in GST portal for API access ?
To check API access OTP expiry duration , follow the steps below:
Step 1: Go to gst.gov.in gst portal
Step 2: Then click on login and login in portal
Step 3: Now go to my profile and then API access
Step 4: You can check expiry duration