Frequently Asked
Questions

Q: My API access in GST portal is disabled. How can I get it enabled?

To get your API access enabled in the GST portal folow the below mentioned ateps: Step 1: Login the GST portal Step 2:Click on Profile Step 3: Click Manage API access Step 4: Select the 30 days Step 4: Click on Confirm

Q: Can you guide me through the process of requesting new GST?

If you need a new GST, get in touch with your CA or GST tax practitioner for assistance. To better assist you, could you please provide more details about the issue or show it on AnyDesk for a more thorough resolution.

Q: My GSP ID seems to have expired. How do I renew or recreate it on the portal?

If your GSP Id not working seems expire follow the belw mentioned steps : Step 1: Login E-way bill portal create a New GSP or change the password Step 2: New GSP id and password enter in GST /VAT

Q: How can I manually enable two-factor authentication for high value invoices in BUSY? What is the process?

If you want to enable manually two factor authentication for high value invoices as per government regulations then you can contact with the e-way bill portal as there is no configuration in BUSY for enabling two factor authentication

Q: I registered on the portal a while ago but still cannot access my account. Can you help?

If you registered on the portal a while ago but still cannot access your account, please contact the technical support team of the portal for assistance. They will be able to help you troubleshoot and resolve the issue.

Q: Why am I getting OTP verification failed error?

If OTP verification failed,Some possible reasons include entering the wrong OTP, issues with internet connectivity, expired OTP, or technical issues with the OTP verification system. It is recommended to double-check the OTP entered, ensure a stable internet connection.

Q: The voucher number mentioned during invoice generation does not match the actual invoice number. Why is there a mismatch and how can I correct it?

If your voucher number does not match with actual invoice number during E-Invoice generation then follow the steps. Step 1. Login to the portal at https://einvoice1.gst.gov.in/ Step 2. Then find the invoice number it is already geneated.

Q: I want to change my default GSP in BUSY, what is the process?

For change Default GSP in BUSY please follow these steps: 1. Go in Administration then configuration 2. Then Go in Features/options then gst vat 3. Then Go in Gsp configuration and choose Gsp for e-way bill and e-invoice

Q: Why Registration Option is not showing on Potal?

Some time GSP server issue or network issue Registration Option late showing so we need to wait or refresh need to check this through E-Invoice portal by searching the document No. on which you created the E-Invoice.

Q: I need to manually add/update a bill in the GST returns portal that is not reflecting automatically. What is the process to do this?

To manually update a bill in GST portal, you need to log in to the portal and update the details manually. Further, it is recommended to contact CA or tax consultant for assistance regarding GST Portal.

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My API access in GST portal is disabled. How can I get it enabled?

To get your API access enabled in the GST portal folow the below mentioned ateps: 
Step 1: Login the GST portal
Step 2:Click on Profile 
Step 3: Click Manage API access 
Step 4: Select the 30 days
Step 4: Click on Confirm

Can you guide me through the process of requesting new GST?

If you need a new GST, get in touch with your CA or GST tax practitioner for assistance.
To better assist you, could you please provide more details about the issue or show it on AnyDesk for a more thorough resolution.

My GSP ID seems to have expired. How do I renew or recreate it on the portal?

If your GSP Id not working seems expire follow the belw mentioned steps : 
Step 1: Login E-way bill portal create a New GSP or change the password 
Step 2: New GSP id and password enter in GST /VAT

How can I manually enable two-factor authentication for high value invoices in BUSY? What is the process?

If you want to enable manually two factor authentication for high value invoices as per government regulations then you can contact with the e-way bill portal as there is no configuration in BUSY for enabling two factor authentication

I registered on the portal a while ago but still cannot access my account. Can you help?

If you registered on the portal a while ago but still cannot access your account, please contact the technical support team of the portal for assistance. They will be able to help you troubleshoot and resolve the issue.

Why am I getting OTP verification failed error?

If OTP verification failed,Some possible reasons include entering the wrong OTP, issues with internet connectivity, expired OTP, or technical issues with the OTP verification system. It is recommended to double-check the OTP entered, ensure a stable internet connection.

The voucher number mentioned during invoice generation does not match the actual invoice number. Why is there a mismatch and how can I correct it?

If your voucher number does not match with actual invoice number during E-Invoice generation then follow the steps.
 Step 1. Login to the portal at https://einvoice1.gst.gov.in/
 Step 2. Then find the invoice number it is already geneated.

I want to change my default GSP in BUSY, what is the process?

For change Default GSP in BUSY please follow these steps:
1. Go in Administration then configuration 
2. Then Go in Features/options then gst vat 
3. Then Go in Gsp configuration and choose Gsp for e-way bill and e-invoice

Why Registration Option is not showing on Potal?

Some time GSP server issue or network issue Registration Option late showing so we need to wait or refresh need to check this through E-Invoice portal by searching the document No. on which you created the E-Invoice.

I need to manually add/update a bill in the GST returns portal that is not reflecting automatically. What is the process to do this?

To manually update a bill in GST portal, you need to log in to the portal and update the details manually. Further, it is recommended to contact CA or tax consultant for assistance regarding GST Portal.

Frequently AskedQuestions