Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gsp gov portal
How long does it take to receive the OTP code when configuring a waybill?
The duration to receive the OTP code when configuring a waybill may vary, but it is typically sent instantly or within a few minutes.
What are the different e-invoicing portal IDs I need to create and use?
There are 2 e-invoicing portal IDs you need to create and use in BUSY i.e. Webtel Electrosoft Private limited and Pinnacle Finserv Advisors limited.
The government portal is down currently. When will I be able to access it again to check status of my invoices?
To know the time so that you can access government portal to check your invoices you have to contact on GST portal helpdesk.
I am facing issues with OTP verification during GSP ID creation. How can I troubleshoot this?
If you are facing issues with GSP ID creation you can try again with different internet connection or contact to eway bill portal.
I am trying to access the EwayBill portal but it says the service is under maintenance. When will it be back up and running?
If the E waybill portal not able to access then try after sometime or you can contact on e way bill helpdesk.
How frequently does the e-invoice portal go under maintenance? Is there any way to get notified about it beforehand?
The frequency of the e-invoice portal maintenance is not specified, and there is no mentioned way to get notified about it beforehand.
The portal worked fine earlier but is now unresponsive after I reset my password. How can this be fixed?I made some changes to the settings but the portal is still not working. What settings should I check?
If you are facing any technical issue regardig GST portal please contact on GST portal helpldesk or can try after sometime.
My Pinnacle ID is not validating in BUSY . How do I resolve this ?
If your pinnacle Id is not validating in BUSY you need to create a new Pinnacle Id from E-way bill portal
Will there be any delay in updating the GST portal after generating e-invoice?
For any inquiries regarding the GST portal, you may coordinate with the GST portal helpline number or concerned department for assistance.
Does BUSY integrate with government portals for license management?
No, there is no provision to connect the License management feature with GST compliance since it's a distinct feature in BUSY.