Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
How to check if my GST returns are successfully uploaded on the portal?
To check GST returns are successfully uploaded on the portal, You can follow the below steps :
1. Check the Return has been uploaded Successfully.
2. On GST portal, You can see uploaded data in return dashboard.
3. Uploaded Return without any error.
How do I view the downloaded reports properly in Excel or government templates?
To view the downloaded reports properly in Excel or government templates, you need to download the government template from the GST portal and open it in Excel. Make sure you have the correct version of Microsoft Excel (above 2010) for the government template to work properly.
What can i check if the BUSY mobile application is not working?
If the mobile application is not working or showing some error, check the possible reason:
1.Check the device must be connected with internet.
2.Check by clear cache and data storage of BUSY app in device.
3.Check by reinstall the BUSY application
4.In case of server issue, check after some time.
I am unable to download my GSTR B file. It shows "API under maintenance". How can I resolve this?
To resolve the issue of being unable to download the GSTR 2B file due to API under maintenance, you will need to wait until the maintenance is completed. Once the maintenance is finished, you should be able to download the GSTR 2B file without any issues.
When do you expect the issues with filing returns on the newest version of BUSY to be resolved?
We do not have a confirmed date for the new release of BUSY. However, if you have any query related to GST returns, we are happy to assist you. Please tell us your query in detail so that we can provide you with a better solution.
I want to change the location where my GST return files are saved. How can I do that?
To change the location where your GST return files are saved in BUSY, you can specify the desired location while generating the GST return file. During the process, you will be prompted to choose the location where you want to save the file on your computer.
What are the possible reasons for duplicate HSN code entries causing errors in GST file generation on BUSY?
The possible reasons for duplicate HSN code entries causing errors in GST file generation on BUSY are given below:
1: Irrelavant HSN category.e.g Goods/service.
2: When description not updated in HSN code.
3: Invalid HSN code.
4: HSN code not specifed as per turnover.e.g. AATO error.
HSN summary values are different from other sections in my GSTR on BUSY. What could be the reason?
The HSN summary values in GSTR1 may differ from the other sections due to one or more of these reasons:
1. The item master does not have the HSN code specified.
2. The HSN code in the item master was changed after the transactions were done.
Why am I not able to view the details of my filed GST returns in the software?
There could be several reasons why you are not able to view the details of your filed GST returns in the software.
Step 1 : It is possible that the returns have not been successfully uploaded or there may be a technical issue with the software.
How does the software calculate and display the BB sales amount in the GST R report?
In BUSY the amount of B2B sales in GSTR 1 calculated as per the sale type mention in transaction and tax rate selected in the item master.
Correct GST number of party should be mentioned in party master to show in the GSTR1 B2B section.