Frequently Asked
Questions

Q: I want to file the return for the month of July but the software is not showing July as an option. How can I file the July return?

If not showing july as option , check: Step 1 : CHeck software update Step 2 : Refresh Step 3 : Server sync Step 4 : Data entry errors Step 5 : Verify return due date Step 6 : Internet connection

Q: How can I rectify errors in my GSTR- and GSTR-B reports in BUSY?Can you help me understand the different GST reports that can be generated using BUSY?

Could you please tell us more about the error message you are getting while generating GSTR1 and GSTR3B from BUSY. BUSY provides various of GST reports such as GST Summary, GST Registers, GST Returns, GST Audit Reports and GST Other Reports.

Q: How do I ensure the account number and names do not contain special characters like dots in the CSV file

During CSV File, There is a Option of Special Characters to be removed. This automatically remove the special Characters from the Account and Item. Pls Follow the Below Steps : Step 1: Display Menu Step 2: Gst Reports Step 3: GST Returns Step 4: GST1 ereturn

Q: The software is not allowing me to file the return for the current period. It says no return available for this period. What should I do?

If not allowing to return file, check: Step 1 : CHeck filing period Step 2 : Return due date Step 3 : CHeck portal status Step 4 : GSTR-3B filing Step 5 : CLear cache Step 6 : Interent connection

Q: I have entered GST details in a payment voucher but it is showing in the balance sheet. What should I do to fix this?

If the GST details entered in the payment voucher are showing in the balance sheet, it means that the voucher has been posted. To fix this, you can reverse the voucher or make a new voucher with the correct details.

Q: How to identify which invoice corresponds to which GSTR- entry in case of multiple invoices of the same amount in BUSY?

To identify the invoice corresponding to a GSTR-1 entry with the same amounts in BUSY, you need to check the invoice number and total invoice value in the GSTR-1 report and match it with the same details in the BUSY.

Q: I have sales and purchases under the composite scheme but am unable to file the quarterly returns. What should I do?

If you facing issue in filing return under composition scheme, check: Step 1 : CHeck scheme Step 2 : Check transaction data Step 3 : Reconcile data Step 4 : Check tax liability Step 5 : CHeck filing due date

Q: What is the correct way to enter HSN summary data in the GSTR- JSON file to avoid errors?

In BUSY hsn summary data auto update in Gstr1 report to avoid error you have to just make sure valid hsn should be mentioned in all items and as length of hsn is as per turnover wise set by Govt

Q: I am getting an error related to voucher number when filing GST returns. How do I resolve it?

To resolve the error related to voucher number when filing GST returns, you should check if the voucher number is correct and has not been used before. If it has been used, you need to use a different voucher number.

Q: How can I reach your support team in case I face any issues while filing my quarterly returns?

If you need any help to troublshoot issue in filing your quarterly returns , then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

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I want to file the return for the month of July but the software is not showing July as an option. How can I file the July return?

If not showing july as option , check:
 Step 1 : CHeck software update
 Step 2 : Refresh
 Step 3 : Server sync
 Step 4 : Data entry errors
 Step 5 : Verify return due date
 Step 6 : Internet connection

How can I rectify errors in my GSTR- and GSTR-B reports in BUSY?Can you help me understand the different GST reports that can be generated using BUSY?

Could you please tell us more about the error message you are getting while generating GSTR1 and GSTR3B from BUSY.
 BUSY provides various of GST reports such as GST Summary, GST Registers, GST Returns, GST Audit Reports and GST Other Reports.

How do I ensure the account number and names do not contain special characters like dots in the CSV file

During CSV File, There is a Option of Special Characters to be removed. This automatically remove the special Characters from the Account and Item.
Pls Follow the Below Steps :
Step 1: Display Menu
Step 2: Gst Reports
Step 3: GST Returns
Step 4: GST1 ereturn

The software is not allowing me to file the return for the current period. It says no return available for this period. What should I do?

If not allowing to return file, check:
 Step 1 : CHeck filing period
 Step 2 : Return due date
 Step 3 : CHeck portal status
 Step 4 : GSTR-3B filing
 Step 5 : CLear cache
 Step 6 : Interent connection

I have entered GST details in a payment voucher but it is showing in the balance sheet. What should I do to fix this?

If the GST details entered in the payment voucher are showing in the balance sheet, it means that the voucher has been posted. To fix this, you can reverse the voucher or make a new voucher with the correct details.

How to identify which invoice corresponds to which GSTR- entry in case of multiple invoices of the same amount in BUSY?

To identify the invoice corresponding to a GSTR-1 entry with the same amounts in BUSY, you need to check the invoice number and total invoice value in the GSTR-1 report and match it with the same details in the BUSY.

I have sales and purchases under the composite scheme but am unable to file the quarterly returns. What should I do?

If you facing issue in filing return under composition scheme, check:
 Step 1 : CHeck scheme
 Step 2 : Check transaction data
 Step 3 : Reconcile data
 Step 4 : Check tax liability
 Step 5 : CHeck filing due date

What is the correct way to enter HSN summary data in the GSTR- JSON file to avoid errors?

In BUSY hsn summary data auto update in Gstr1 report to avoid error you have to just make sure valid hsn should be mentioned in all items and as length of hsn is as per turnover wise set by Govt

I am getting an error related to voucher number when filing GST returns. How do I resolve it?

To resolve the error related to voucher number when filing GST returns, you should check if the voucher number is correct and has not been used before. If it has been used, you need to use a different voucher number.

How can I reach your support team in case I face any issues while filing my quarterly returns?

If you need any help to troublshoot issue in filing your quarterly returns , then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Frequently AskedQuestions