Frequently Asked
Questions

Q: Is there GST filing support documentation I can reference on your website related to HSN code requirements?

To get the GST filling support documentation regarding HSN code requirements you can visit our website and check the webinners on the particular topic or you can search videos on youtube regarding this topic

Q: Who is the right contact person to reach out for issues in updating HSN codes?

The right contact person to reach out for issues in updating HSN codes would be the customer support team of BUSY or you can also contact to your local authorised channel partner of BUSY.

Q: How do I check for errors in my GSTR- before filing it in BUSY?

Before uploading or generating your GSTR1 return from BUSY, you can check for errors by clicking on the tabs: Check Errors in Transactions, Check Errors in HSN Summary, and Check Errors in Document Summary.

Q: How to send the GSTR- file generated in plain Excel format to my accountant?

In BUSY, you can't send GST returns directly through SMS or email. To send the GSTR-1 file generated in plain Excel format, you need to send the file manually, either through email or WhatsApp.

Q: How many times should I retry generating GSTR- if an error comes up?

There is no specific limit on the number of times you can retry generating GSTR-1 if an error occurs. You can keep retrying until the error is resolved and the file is successfully generated.

Q: what should i do if facing error while generating e-return with govt. template?

If you are facing difficulties generating the GST return using the government template, please verify the GST template version. Rename it to version 1.9 and proceed to generate the e-return using the same process.

Q: How long do you store the uploaded JSON files on your servers?

In the BUSY server, JSON files are not automatically stored. However, when you're provided a path to generate a JSON file, the specified path is where the JSON file is stored in your system.

Q: Where can I find the generated JSON file on BUSY?

You can find the generated jason file in the path mentioned in time of generating file. The defaulf path mention is whwre BUSY is installed further you can change path as per your requirement.

Q: Does BUSY offer an offline version or tool that I can use for filing GST returns?

Certainly! Here's a simplified with steps: Yes, BUSY provides an offline tool for filing GST returns. For more details, refer to the government portal: https://www.gst.gov.in/ To download the tool, use this link: https://www.gst.gov.in/download/return

Q: What should I do when the JSON file downloaded for GST returns is corrupted/incomplete in BUSY?

If the JSON file downloaded for GST returns is corrupted or incomplete in BUSY, you should try downloading the file again. If the issue persists, you can contact BUSY support for further assistance.

Find Solutions to Common Issues Related to taxation - gst e returns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Is there GST filing support documentation I can reference on your website related to HSN code requirements?

To get the GST filling support documentation regarding HSN code requirements you can visit our website and check the webinners on the particular topic or you can search videos 
on youtube regarding this topic

Who is the right contact person to reach out for issues in updating HSN codes?

The right contact person to reach out for issues in updating HSN codes would be the customer support team of BUSY or you can also contact to your local authorised channel partner of BUSY.

How do I check for errors in my GSTR- before filing it in BUSY?

Before uploading or generating your GSTR1 return from BUSY, you can check for errors by clicking on the tabs: Check Errors in Transactions, Check Errors in HSN Summary, and Check Errors in Document Summary.

How to send the GSTR- file generated in plain Excel format to my accountant?

In BUSY, you can't send GST returns directly through SMS or email. To send the GSTR-1 file generated in plain Excel format, you need to send the file manually, either through email or WhatsApp.

How many times should I retry generating GSTR- if an error comes up?

There is no specific limit on the number of times you can retry generating GSTR-1 if an error occurs. You can keep retrying until the error is resolved and the file is successfully generated.

what should i do if facing error while generating e-return with govt. template?

If you are facing difficulties generating the GST return using the government template, please verify the GST template version. Rename it to version 1.9 and proceed to generate the e-return using the same process.

How long do you store the uploaded JSON files on your servers?

In the BUSY server, JSON files are not automatically stored. However, when you're provided a path to generate a JSON file, the specified path is where the JSON file is stored in your system.

Where can I find the generated JSON file on BUSY?

You can find the generated jason file in the path mentioned in time of generating file. The defaulf path mention is whwre BUSY is installed further you can change path as per your requirement.

Does BUSY offer an offline version or tool that I can use for filing GST returns?

Certainly! Here's a simplified with steps:
 Yes, BUSY provides an offline tool for filing GST returns.
 For more details, refer to the government portal: https://www.gst.gov.in/
 To download the tool, use this link: https://www.gst.gov.in/download/return

What should I do when the JSON file downloaded for GST returns is corrupted/incomplete in BUSY?

If the JSON file downloaded for GST returns is corrupted or incomplete in BUSY, you should try downloading the file again. If the issue persists, you can contact BUSY support for further assistance.

Frequently AskedQuestions