Frequently Asked Questions

Solutions to common issues related to Taxation — Gst E Returns.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

What are the different invoice validations required as per GST norms? How can I setup the software to meet these requirements? 

There are the different invoice validations are available in BUSY as per GST norms.
 1. GSTIN Number Valiation
 2. HSN Code Validation
 3. Inter or Intra-state wise tax validation.
 4. GSP credential Validatoin.

While generating GSTR- using the government template, BUSY got stuck at %. How can we force close the BUSY application? 

If you are generating GSTR-1 using the government template, the process may take some time due to validations. It is advisable not to force close BUSY instead, wait patiently for a few minutes

I have some additional sales/purchase data that was missed during GST return filing. Can I include it now in BUSY? 

Yes you can add additional data of sales and purchase which was missed in return filing in BUSY but if you filed return already it will not auto upload on gst portal now

Does BUSY offer an offline version or tool that I can use for filing GST returns? 

Certainly! Here's a simplified with steps:
 Yes, BUSY provides an offline tool for filing GST returns.
 For more details, refer to the government portal: https://www.gst.gov.in/
 To download the tool, use this link: https://www.gst.gov.in/download/return

What should I do when the JSON file downloaded for GST returns is corrupted/incomplete in BUSY? 

If the JSON file downloaded for GST returns is corrupted or incomplete in BUSY, you should try downloading the file again. If the issue persists, you can contact BUSY support for further assistance.

How do I download and upload the error report from the offline tool in BUSY? 

You need to download the error report from the GST portal and import it in the GST offline tool to check the error. For more assistance, you may consult your CA or accountant.

Why is generating GSTR- in BUSY as per the government template, taking so much time? 

If you are generating GSTR-1 through the government template, the process will take time due to the existing validations within the government template. These validations contribute to the time taken for return generation.

Is the GST filing preference set incorrectly? If so, could you provide more details or clarification on the issue for assistance? 

If you need to change the GST return filing preference, follow these steps:
1.Go to Administration.
2.Select Configuration.
3.Choose Features Options.
4.Under GST VAT, find Return Filing Frequency.
5.Set it to either monthly or quarterly.
6.Save this information.

What can cause a mismatch between the invoice date in the books and the portal, and how can I fix it? 

A mismatch between the invoice due to:
 Step 1 : Data entry error
 Step 2 : Late invoice entry
 Step 3 : Correct reporting period
 Step 4 : Late filing by vendor

The columns for outward taxable supply, zero rated supply etc. show even though they should have values. Why is this happening? 

It is possible that some columns are showing 0 instead of values due to wrong value field selecetd in report through custom column so make sure that select proper field in column
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