Frequently Asked
Questions

Q: Is the JSON file readable or only a machine file?

Directly you cant read json file but you can read through json viewer and you can use json file for upload gstr return.

Q: HSN Summary taxable amount & GSTR1 taxable amount mismatch.

If HSN Summary taxable amount & GSTR1 taxable amount mismatch follow the below steps: 1. Take a data backup. 2. Update GST Summary from Housekeeping.

Q: What version of government templates does BUSY support currently?

BUSY currently supports the i.e 1.9 and if it is showing 2.0 user need to rename it and try again to export file.

Q: How do I deactivate my GSTIN?

In BUSY we do not have the option for the deactivate GSTIN for that you need to consult to your CA or Accountant.

Q: I want to file my GST returns but it is showing filing status as not filed. How can I get the filing status to show as filed after I have submitted the returns?

To update filing status follow steps: Step 1 : Verify submission Step 2 : Update filing status in BUSY Step 3 : Save

Q: What is the customer support number for the GST portal? I need to check with them on my GST filing status.

To contact to customer support of GST portal. Login to GST portal go to help and contact with them on GST customer support

Q: Why is the GST number getting picked up from the main company instead of the Branch company during GST return filing?

You have to log in with branch user then it will pick Branch company gst number instead of your main company gst no

Q: The BUSY shows an error saying "API under maintenance". Why am I getting this error and how can I generate invoices?

For an error showing API under maintainence due to: Step 1 : Wait for maintainence to complete Step 2 : CHeck for updates

Q: How can I troubleshoot connectivity issues when I am unable to access the BUSY portal and keep getting timeouts?How can I troubleshoot and resolve performance issues with my BUSY software?

Check connnectivity issue: Step 1 : Check internet Step 2 : Clear cache Step 3 : Firewall Step 4 : Network issue

Q: I am unable to see the credit notes for unregistered suppliers in my GST return even though they are showing in the documents. How can I resolve this?

If the credit notes made to unregistered dealer below the amount of 2.5 lacs are visible in the B2C section of GSTR1.

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Is the JSON file readable or only a machine file?

Directly you cant read json file but you can read through json viewer and you can use json file for upload gstr return.

HSN Summary taxable amount & GSTR1 taxable amount mismatch.

If HSN Summary taxable amount & GSTR1 taxable amount mismatch follow the below steps:
1. Take a data backup.
2. Update GST Summary from Housekeeping.

What version of government templates does BUSY support currently?

BUSY currently supports the i.e 1.9 and if it is showing 2.0 user need to rename it and try again to export file.

How do I deactivate my GSTIN?

In BUSY we do not have the option for the deactivate GSTIN for that you need to consult to your CA or Accountant.

I want to file my GST returns but it is showing filing status as not filed. How can I get the filing status to show as filed after I have submitted the returns?

To update filing status follow steps:
 Step 1 : Verify submission
 Step 2 : Update filing status in BUSY
 Step 3 : Save

What is the customer support number for the GST portal? I need to check with them on my GST filing status.

To contact to customer support of GST portal. Login to GST portal go to help and contact with them on GST customer support

Why is the GST number getting picked up from the main company instead of the Branch company during GST return filing?

You have to log in with branch user then it will pick Branch company gst number instead of your main company gst no

The BUSY shows an error saying "API under maintenance". Why am I getting this error and how can I generate invoices?

For an error showing API under maintainence due to:
 Step 1 : Wait for maintainence to complete
 Step 2 : CHeck for updates

How can I troubleshoot connectivity issues when I am unable to access the BUSY portal and keep getting timeouts?How can I troubleshoot and resolve performance issues with my BUSY software?

Check connnectivity issue:
 Step 1 : Check internet
 Step 2 : Clear cache
 Step 3 : Firewall
 Step 4 : Network issue

I am unable to see the credit notes for unregistered suppliers in my GST return even though they are showing in the documents. How can I resolve this?

If the credit notes made to unregistered dealer below the amount of 2.5 lacs are visible in the B2C section of GSTR1.

Frequently AskedQuestions