Frequently Asked
Questions

Q: Is it possible to log into BUSY with just a customer ID and no password?How do I troubleshoot if I'm not receiving the OTP in BUSY?

No, For logging into BUSY need to have company username and password. To troubleshoot issues with generating OTP in BUSY, users can try the following steps: Step 1:Go to administration menu and select configuration option. Step 2:In configuration option select feature and option and click on GST/VAT. Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here. Step 4:After that login your GST portal and Go to your Return dashboard. Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access. Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list. Step 7:Then Click on confirm button to save.

Q: How can i check total tax calculation for registered and unregistered dealer in GSTR return report and how can we set up inventory in BUSY?

To check total tax with for registered and Unregistered dealer in GSTR1 , you can follow the steps: Step 1: Go to Display then GST report and click on GST return tab Step 2: Now Select GSTR1 and open the report after mention Date range STep 3: Press on OK tab and check B2B and B2C section data. In BUSY, you can maintain inventory at the secondary level as per the business segment. You can manage inventory according to batch wise, parameter wise, MRP wise, as well as serial number wise To access the required inventory management feature, follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select the Feature and Option menu and click on the Inventory tab. Step 3: Here, you can find and enable the required inventory management features.

Q: I entered a sale of Rs. ,, but the portal is showing it as Rs. What could be causing this mismatch?

To resolve the issue of missmatch in BUSY sale value in voucher and in GST portal sale value in voucher could be occur due to HSN error in voucher to resolve the issue follow the steps 1 Go to transaction menu in BUSY and click on sales and click modify and search the missmatch voucher number and open it 2 Then select each item and press alter M and validate the HSN code and if the HSN code are 4 digit then make it 6 or 8 because as per new rule of government if turnover is more than 5 crore then HSN code should be 6 digit 5 save the item master and reenter the items in voucher and save the voucher again then upload the json of GSTR1 again after reseting old one and check

Q: I am getting an error message when trying to create my JSON file in BUSY. How can i fix it?

If you are getting an error message when trying to create JSON file in BUSY then please follow the given steps Step 1: Come to display Step 2: Do right click on the BUSY icon Step 3: Then properties Step 4: Then compatibility Step 5: Then tick the option run this program in compatibility mode Step 6: And tick runt this program as an administrator Step 7: Then select security option and check full control is tick in all user. Step 8: Further to avoid the error you must first check the error report before create JSON. If you encounter the same issue, you can contact us through our centralized helpline at 8282828282 or 11 4096 4096, or you can email us at support@busy.in."

Q: The total number of Records in my GSTR does not match the actuals I entered. What is causing this mismatch?

If the total number of Records in my GSTR 1 does not match with the actually You have entered then follow these steps- Step 1: Take the backup of your concern company. Step 2: Open your company and go to house keeping Step 3: After click on house keeping Click on the Update Voucher GST Summary. Step 4: Click on the partial or can select full and run the process. Even you have to make sure while checking report or generating GSTR 1 about the Option Show Exempt or NR or ZR Entries in Taxable invoice seperately is disable or not because it effect the no. of records in B2B Invoices section in GSTR 1 if it enable then the record of Exempt or NR or ZR Entries will not include in B2B Invoices.

Q: How do I generate automatic GSTr returns in BUSY, as it seems to allow only manual generation?

To generate automatic GSTR-1 return in BUSY, follow these steps: Step 1: Go to Administration and select Configuration. Step 2: Select Features/Options and choose GST/VAT. Step 3: Mention your correct GSTIN number and GST portal username in the given column. Step 4: Log in to the GST portal in your system s browser. Step 5: Click on My Profile and select the Manage API Access option, then enable API requests. Step 6: A duration dropdown will be displayed. Select the desired duration and click Confirm. Step 7: Go to the Display menu and select GST REPORT, then choose GST return. Step 8: Click on GSTR-1 e-return, and a few options will appear in a box. Click on Direct Upload. Step 9: The return will upload to the portal. Now, you can submit the return on the portal.

Q: What steps do I need to follow to download GSTR returns using the offline tool in BUSY?

BUSY lets you to generate the GST returns in Govt Template, Plain Excel or CSV form. Step 1: Open the Display menu and select GST Reports. Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc. Step 3: Choose the report format you want to generate, such as CSV File, As per Govt. Template, or Plain Excel. Step 4: For Govt template you need to download then template from the portal and specify the template path while generate return. Step 5: For GSTR-1 CSV you need to export CSV and then import in GST offline utility and generate return. If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: My exported GSTR JSON file is invalid. How do I correct this?

To correct an invalid exported GSTR1 JSON file, you can try the following steps: Step 1:Go to administration menu and select configuration from it. Step 2:After that select feature and option and then select GST/VAT tab. Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username. Step 4:Go to display option and select GST reports from it. Step 5:From GST Reports option select GST Return option. Step 6:In GST return option you will find GSTR1 eReturn to export again and make sure to check all errors while generating gstr1 i.e check errors in transactions, check errors in hsn summary and check errors in document summary. Note:We recommed you before generating or uploading GSTR return from BUSY it is good practice to have the latest product and statutory release of BUSY.

Q: Do you provide any demo or sample JSON files I can use for reference?

Currently, We have no provision to provide the sample JSON file for the reference Further, you can follow the below steps for generating JSON from BUSY: Step 1: Go to Dispaly Menu Step 2: Click on Gst Reports Step 3: Then click on gst Returns Step 4: Then click on second panel of the option Step 5: Select the respective return that you want to generate. Step 6: This action will display five methods for generating the return i.e Direct Upload, JSON, CSV, Govt. Template, Plain Excel Step 7: Then select JSON and specify starting date and ending date Step 8: Then specify the path for export JSOn file and then check errors and remove it if any Step 9: Then Proceed to generate JSON

Q: How are BB and BC sections calculated in the GST reports?

B2B Transactions: 1.B2B transactions typically refer to business sales where the buyer is another registered business for GST purposes. 2.In the GST reports, B2B transactions involve the issuance of tax invoices. The seller needs to provide detailed information about the transaction, including the buyer's GST identification number (GSTIN). 3.The recipient of the goods or services, being a registered business, can claim input tax credit for the GST paid on their purchases. B2C Transactions: 1.B2C transactions involve sales to end consumers or unregistered businesses. 2.In the context of GST reports, B2C transactions often include sales made to individuals or businesses that do not have a GST registration. 3.For B2C transactions, businesses typically issue simplified invoices instead of detailed tax invoices. These may not include the buyer's GSTIN. 4.The recipient of the goods or services in a B2C transaction is not eligible for input tax credit.

Find Solutions to Common Issues Related to taxation - gst e returns

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Dealer Complaint/Issues

Is it possible to log into BUSY with just a customer ID and no password?How do I troubleshoot if I'm not receiving the OTP in BUSY?

No, For logging into BUSY need to have company username and password.
 To troubleshoot issues with generating OTP in BUSY, users can try the following steps: 
 Step 1:Go to administration menu and select configuration option. 
 Step 2:In configuration option select feature and option and click on GST/VAT. 
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here. 
 Step 4:After that login your GST portal and Go to your Return dashboard. 
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access. 
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list. 
 Step 7:Then Click on confirm button to save.

How can i check total tax calculation for registered and unregistered dealer in GSTR return report and how can we set up inventory in BUSY?

To check total tax with for registered and Unregistered dealer in GSTR1 , you can follow the steps:
 Step 1: Go to Display then GST report and click on GST return tab
 Step 2: Now Select GSTR1 and open the report after mention Date range
 STep 3: Press on OK tab and check B2B and B2C section data.
 In BUSY, you can maintain inventory at the secondary level as per the business segment. You can manage inventory according to batch wise, parameter wise, MRP wise, as well as serial number wise
 To access the required inventory management feature, follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select the Feature and Option menu and click on the Inventory tab.
 Step 3: Here, you can find and enable the required inventory management features.

I entered a sale of Rs. ,, but the portal is showing it as Rs. What could be causing this mismatch?

To resolve the issue of missmatch in BUSY sale value in voucher and in GST portal 
sale value in voucher could be occur due to HSN error in voucher 
to resolve the issue follow the steps 
1 Go to transaction menu in BUSY and click on sales and click modify and search the missmatch voucher number and open it 
2 Then select each item and press alter M and validate the HSN code and if the HSN code are 
4 digit then make it 6 or 8 because as per new rule of government if turnover is more than 5 crore then HSN code should be 6 digit 
5 save the item master and reenter the items in voucher and save the voucher again then upload the json of GSTR1 again after reseting old one and check

I am getting an error message when trying to create my JSON file in BUSY. How can i fix it?

If you are getting an error message when trying to create JSON file in BUSY 
 then please follow the given steps 
 Step 1: Come to display 
 Step 2: Do right click on the BUSY icon 
 Step 3: Then properties 
 Step 4: Then compatibility 
 Step 5: Then tick the option run this program in compatibility mode 
 Step 6: And tick runt this program as an administrator 
 Step 7: Then select security option and check full control is tick in all user. 
 Step 8: Further to avoid the error you must first check the error report before create JSON. 
 If you encounter the same issue, you can contact us through our centralized helpline 
 at 8282828282 or 11 4096 4096, or you can email us at support@busy.in."

The total number of Records in my GSTR does not match the actuals I entered. What is causing this mismatch?

If the total number of Records in my GSTR 1 does not match with the actually You have entered then follow these steps-
 Step 1: Take the backup of your concern company.
 Step 2: Open your company and go to house keeping 
 Step 3: After click on house keeping Click on the Update Voucher GST Summary.
 Step 4: Click on the partial or can select full and run the process.
 Even you have to make sure while checking report or generating GSTR 1 about the Option Show Exempt or NR or ZR Entries in Taxable invoice seperately is disable or not because it effect the no. of records in B2B Invoices section in GSTR 1 if it enable then the record of Exempt or NR or ZR Entries will not include in B2B Invoices.

How do I generate automatic GSTr returns in BUSY, as it seems to allow only manual generation?

To generate automatic GSTR-1 return in BUSY, follow these steps:
 Step 1: Go to Administration and select Configuration.
 Step 2: Select Features/Options and choose GST/VAT.
 Step 3: Mention your correct GSTIN number and GST portal username in the given column.
 Step 4: Log in to the GST portal in your system s browser.
 Step 5: Click on My Profile and select the Manage API Access option, then enable API requests.
 Step 6: A duration dropdown will be displayed. Select the desired duration and click Confirm.
 Step 7: Go to the Display menu and select GST REPORT, then choose GST return.
 Step 8: Click on GSTR-1 e-return, and a few options will appear in a box. Click on Direct Upload.
 Step 9: The return will upload to the portal. Now, you can submit the return on the portal.

What steps do I need to follow to download GSTR returns using the offline tool in BUSY?

BUSY lets you to generate the GST returns in Govt Template, Plain Excel or CSV form.
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Choose GST Return and then the return type you want to generate, such as GSTR-1 eReturn, GSTR-3B eReturn, etc.
 Step 3: Choose the report format you want to generate, such as CSV File, As per Govt. Template, or Plain Excel.
 Step 4: For Govt template you need to download then template from the portal and specify the template path while generate return.
 Step 5: For GSTR-1 CSV you need to export CSV and then import in GST offline utility and generate return.
 If need any assistance you can also contact us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

My exported GSTR JSON file is invalid. How do I correct this?

To correct an invalid exported GSTR1 JSON file, you can try the following steps:
 Step 1:Go to administration menu and select configuration from it.
 Step 2:After that select feature and option and then select GST/VAT tab.
 Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username.
 Step 4:Go to display option and select GST reports from it.
 Step 5:From GST Reports option select GST Return option.
 Step 6:In GST return option you will find GSTR1 eReturn to export again and make sure to check all errors while generating gstr1 i.e check errors in transactions, check errors in hsn summary and check errors in document summary.
 Note:We recommed you before generating or uploading GSTR return from BUSY it is good practice to have the latest product and statutory release of BUSY.

Do you provide any demo or sample JSON files I can use for reference?

Currently, We have no provision to provide the sample JSON file for the reference 
 Further, you can follow the below steps for generating JSON from BUSY:
 Step 1: Go to Dispaly Menu 
 Step 2: Click on Gst Reports 
 Step 3: Then click on gst Returns 
 Step 4: Then click on second panel of the option 
 Step 5: Select the respective return that you want to generate. 
 Step 6: This action will display five methods for generating the return i.e Direct Upload, JSON, CSV, Govt. Template, Plain Excel 
 Step 7: Then select JSON and specify starting date and ending date 
 Step 8: Then specify the path for export JSOn file and then check errors and remove it if any 
 Step 9: Then Proceed to generate JSON

How are BB and BC sections calculated in the GST reports?

B2B Transactions:
1.B2B transactions typically refer to business sales where the buyer is another registered business for GST purposes.
2.In the GST reports, B2B transactions involve the issuance of tax invoices. The seller needs to provide detailed information about the transaction, including the buyer's GST identification number (GSTIN).
3.The recipient of the goods or services, being a registered business, can claim input tax credit for the GST paid on their purchases.
B2C Transactions:
1.B2C transactions involve sales to end consumers or unregistered businesses.
2.In the context of GST reports, B2C transactions often include sales made to individuals or businesses that do not have a GST registration.
3.For B2C transactions, businesses typically issue simplified invoices instead of detailed tax invoices. These may not include the buyer's GSTIN.
4.The recipient of the goods or services in a B2C transaction is not eligible for input tax credit.

Frequently AskedQuestions