Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
Why are the number of invoices filed less than the actual number of invoices on BUSY?
There could be several reasons why the number of invoices filed in GST return on portal is less than the actual number of invoices in BUSY. Some possible reasons could include:
1. You have made errors in your transactions, such as incorrect values, invoice no., or taxes.
2. There may be duplicate enteries exist.
3. You have entered invalid GSTINs of parties or HSN / SAC codes of items.
4. The sale purchase type and item master used in vouchers is excluded from the GST report due to option enable of Skip in GST Reports.
5. The tax type of the tax account tagged in the sale type or tax bill sundry. It should be correct.
How do I check if all sales and purchase entries are appearing correctly in GST return?
To check if all sales and purchase entries are appearing correctly in GST return in BUSY, You need to follow these steps:
Step 1: Compare your Sale Register, Purchase Register, etc. for the required period with your GST returns. You can generate these reports from the Display menu in BUSY.
Step 2: Check the GST Audit report from the GST Reports menu and click on Reconcile Accounts & GST. This will help you to identify any mismatch between your accounts and GST data.
Step 3: If you find any entry in that report, it means that there is some discrepancy in the voucher’s taxable or tax amount. You need to correct these entries by editing the vouchers
How to troubleshoot errors which are showing while uploading GSTR data from BUSY on portal.
Steps to troubleshoot errors which are showing while uploading GSTR1 data on gst portal
Step 1:Go to administration menu and select configuration option.
Step 2:In configuration option select feature and option and click on GST/VAT.
Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4:After that login your GST portal and Go to your Return dashboard.
Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7:Then Click on confirm button to save.
How to make amendments in GST returns after filing from BUSY?How do I troubleshoot login issues in BUSY?
To make ammendments in GST returns after filing, you may need to consult with your CA or Accountant.
Further you can reset your company's login credentials if you are facing issue while logging in.
Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.
Why am I unable to access the GST portal or download files using my WiFi connection?
There could be several reasons why you are unable to access the GST portal or download files using your WiFi connection. Some possible reasons could include Step 1 : Weak or unstable WiFi signal,
Step 2 : Network connectivity issues,
Step 3 : Firewall or security settings blocking access to the portal
Step 4 : Compatibility issues with your device or browser.
It is recommended to check your WiFi signal strength, ensure that your network connection is stable, and verify that there are no firewall or security settings blocking access to the portal. Additionally, you may want to try accessing the portal using a different device or browser to see if that resolves the issue.
OTP verification failing in BUSY. What to do if the OTP entered is not accepted.
If OTP verification failing in BUSY then follow the steps
Step1 Restart BUSY once and after restart go to Administration menu click on
configuration and click on Feature option then click on GST VAT option and resave
GST username
Step2 Go to GST portal and login then click on my profile and click access API management
and make API access no and save then again open it and make API access Yes then set time or days for api and confirm
Step3 If any antivirus enable then allow BUSY from antivirus or disable it
Step4 Open BUSY and resend OTP and check your register mobile number and fill OTP and save
How to troubleshoot OTP generation problem in BUSY while uploading gstr through direct upload option?
: For OTP not receiving while using direct upload option for gst retrun
1: Check your GST portal user name from features/option then gst/vat
2: Check that API access is enable from gst portal if disable then you can enable it (Open gst portal click on view profile & then select manage API access enable for 30 days and confirm)
3: Check if your mobile network has any issues or restrictions that may be blocking the OTP message or Message inbox have enough space not OTP sms
4: after check all above option and then also you didn't receive then you concern with GST portal customer helpline as OTP generate through portal
What are the steps should I take to submit GSTR files without any errors?
To submit GSTR1 files without any errors, follow these steps:
1. Open BUSY and go to GST reports.
2. Select GST returns and choose the GST R1 eReturn option.
3. Choose the desired file format, such as JSON or plain Excel.
4. Enter the starting and ending dates for the return period.
5. Export the file and note the file path.
7. Proceed with check all possible errors tabs & if clear all error your return
8. Click on proceed with Json, CSV etc and generate file.
9. Log in to the government portal for GST filing.
10. Upload the GSTR-1 file on the portal.
11. Review the filing details and submit the return.
How do I download and match my quarterly ITC tagging data in BUSY?
To download and match your quarterly ITC tagging data in BUSY, you can follow these steps:
Step 1. Go to the Monthly ITC Tagging section in BUSY.
Step 2. Select the option for quarterly ITC tagging.
Step 3. Specify the relevant period for which you want to download and match the data.
Step 4. Download the ITC tagging data for the specified quarter.
Step 5. Compare the downloaded data with your books of accounts to ensure accuracy and match the ITC claims.
Step 6. Make any necessary adjustments or corrections in BUSY based on the comparison.
Step 7. Reconcile the ITC claims made in the quarterly ITC tagging data with your GST returns to ensure consistency..
How do I claim GST refund in BUSY software? What is the process?
BUSY allows you to generate GST returns that can be uploaded on the GST portal. Some of the returns you can generate from BUSY are GSTR-1, GSTR-3B, GSTR ITC-04, etc. You can also generate the refund statement return from BUSY by following these steps:
Step 1: Go to Display menu and select GST Reports.
Step 2: Choose GST Return and then Refund Statement eReturn.
Step 3: Choose the return type such as Refund S01A, S04, etc.
Step 4: Select the format from JSON, As per Govt. Template or Plain Excel.
Step 5: Enter the date range and can generate the return.
You can also consult with your CA or Accountant for any refund claim from portal.