Frequently Asked Questions

In BUSY software, you can extract your GST returns by following these general steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Returns
 Step 5: Look for the Gstr 1 option, and click on it to access this specific report 
 Step 6: There is option to the open report with tax rate bifucation 
 Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

To make ammendments in GST returns after filing, you may need to consult with your CA or Accountant.
 Further you can reset your company's login credentials if you are facing issue while logging in.
 Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
 Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
 Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.

There could be several reasons why you are unable to access the GST portal or download files using your WiFi connection. Some possible reasons could include Step 1 : Weak or unstable WiFi signal,
 Step 2 : Network connectivity issues, 
 Step 3 : Firewall or security settings blocking access to the portal
 Step 4 : Compatibility issues with your device or browser.
 It is recommended to check your WiFi signal strength, ensure that your network connection is stable, and verify that there are no firewall or security settings blocking access to the portal. Additionally, you may want to try accessing the portal using a different device or browser to see if that resolves the issue.

If OTP verification failing in BUSY then follow the steps 
 Step1 Restart BUSY once and after restart go to Administration menu click on 
 configuration and click on Feature option then click on GST VAT option and resave 
 GST username 
 Step2 Go to GST portal and login then click on my profile and click access API management 
 and make API access no and save then again open it and make API access Yes then set time or days for api and confirm
 Step3 If any antivirus enable then allow BUSY from antivirus or disable it
 Step4 Open BUSY and resend OTP and check your register mobile number and fill OTP and save

: For OTP not receiving while using direct upload option for gst retrun 
 1: Check your GST portal user name from features/option then gst/vat 
 2: Check that API access is enable from gst portal if disable then you can enable it (Open gst portal click on view profile & then select manage API access enable for 30 days and confirm) 
 3: Check if your mobile network has any issues or restrictions that may be blocking the OTP message or Message inbox have enough space not OTP sms 
 4: after check all above option and then also you didn't receive then you concern with GST portal customer helpline as OTP generate through portal

To reset the uploaded return data in BUSY need to follow below given steps.
 Step 1: Open your browser and search for gst.gov.in.
 Step 2: Login gst portal with your credentials on gst portal.
 Step 3: Go to Services option and then select Returns and under Returns select Dashboard.
 Step 4: On the File Returns page, select the financial year and the relevant return filing period from the drop-down menu, and click on Search.
 Step 5: After that select GSTR1 tab and click on prepare offline button.
 Step 6: Then navigate to bottom of the window and you will find reset button.
 Step 7: Click on reset button to delete uploaded data from portal.

IGST stands for Integrated Goods and Services Tax, CGST stands for Central Goods and Services Tax, and SGST stands for State Goods and Services Tax. 
 IGST is applicable for inter-state transactions, i.e., when goods or services are sold from one state to another. CGST and SGST are applicable for intra-state transactions, i.e., when goods or services are sold within the same state. 
 The specific tax that is applicable to you depends on the nature of your business and the location of your transactions. It is recommended to consult with a tax professional or refer to the relevant tax laws and regulations to determine which tax is applicable to your specific situation.

Some common mistakes that can cause errors in JSON generation in BUSY
 1. Incorrect GSTIN of supplier: If you have mentioned incorrect supplier GSTIN in the GST/VAT configuration it can cause errors while generating JSON from BUSY.
 2. Incorrect GSTIN of recipient: If you have mentioned incorrect recipient GSTIN in account master it can also create error while generating JSON.
 3. Missing or incomplete information: If you missed some important information like item hsn code, tax category etc in item master it can create an error while generating JSON.
 4. Tax calculation mistake: If you have charged wrong tax rate in the voucher by mistake it can also create an error while generate JSON.

Here's a step-by-step guide to resolving issues when generating the GSTR-1 file in JSON format:
 Step 1: you may encounter issues related to the file's structure, data quality, or other technical problems. Step 2: All transactions are correctly recorded, and there are no discrepancies.
 Step 3: Verify that there are no data entry errors, such as missing or incorrect GSTIN numbers, invoice numbers, or tax amounts.
 Step 4: Compare the data in your GSTR-1 with your ledger accounts to identify and rectify any discrepancies.
 Step 5: Check the JSON structure, field names, and hierarchy.
 Step 6: Remove any special characters
 Step 7 : After making the necessary corrections and validations, regenerate the GSTR-1 JSON file.

To upload quarterly GSTR1 return from BUSY, You need to follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Here, you can choose the Return Filling Freq. as Quarterly.
 Step 4: Next, open the Display menu and select GST Reports.
 Step 5: Choose GST Returns then GSTR-1 eReturn and select Report to be generated type such as Direct Upload, JSON, CSV File, As per Govt. Template or Plain Excel
 Step 6: Enter the quarter range and press OK. You can also check for errors before proceeding.
 Note: Please take latest backup of your data before making any changes.