Frequently Asked Questions

To check if all sales and purchase entries are appearing correctly in GST return in BUSY, You need to follow these steps:
 Step 1: Compare your Sale Register, Purchase Register, etc. for the required period with your GST returns. You can generate these reports from the Display menu in BUSY.
 Step 2: Check the GST Audit report from the GST Reports menu and click on Reconcile Accounts & GST. This will help you to identify any mismatch between your accounts and GST data.
 Step 3: If you find any entry in that report, it means that there is some discrepancy in the voucher’s taxable or tax amount. You need to correct these entries by editing the vouchers

Steps to troubleshoot errors which are showing while uploading GSTR1 data on gst portal
 Step 1:Go to administration menu and select configuration option.
 Step 2:In configuration option select feature and option and click on GST/VAT.
 Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
 Step 4:After that login your GST portal and Go to your Return dashboard.
 Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
 Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
 Step 7:Then Click on confirm button to save.

If You are getting an error message When filing GSTR-1 in BUSY follow These Steps: 
 1.Sales Voucher Number cannot be start with zero 
 2.Sales Voucher Number cannot be more than 16 characters 
 3.HSN code should be Numeric and as per Aggregate Anual Turnover. 
 4.If the HSN code belongs to service then in item master you need to select tag category as service gst rate. 
 5.GST number should be Active and correct 
 6.Mention correct state in account masters. 
 7.Check bill sundries accounts taggings. 
 8.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

In BUSY software, you can extract your GST returns by following these general steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to GST Reports.
 Step 3: Click on it to proceed.
 Step 4: In the GST Reports section,Look for the option labeled GST Returns
 Step 5: Look for the Gstr 1 option, and click on it to access this specific report 
 Step 6: There is option to the open report with tax rate bifucation 
 Step 7: This report will display a breakdown or bifurcation of the output tax data based on tax rates

To make ammendments in GST returns after filing, you may need to consult with your CA or Accountant.
 Further you can reset your company's login credentials if you are facing issue while logging in.
 Step 1: If you want to reset Sub-user password then first login your company with super user(Admin user) and go to Administration tab and click on users.
 Step 2: Click on modify and select the user of which you want to reset password and can change it and save.
 Step 3: If you want to reset Super user (Admin user) password then you need to mail to your data to us on support@busy.in along with company's letterhead and BUSY Serial No.

There could be several reasons why you are unable to access the GST portal or download files using your WiFi connection. Some possible reasons could include Step 1 : Weak or unstable WiFi signal,
 Step 2 : Network connectivity issues, 
 Step 3 : Firewall or security settings blocking access to the portal
 Step 4 : Compatibility issues with your device or browser.
 It is recommended to check your WiFi signal strength, ensure that your network connection is stable, and verify that there are no firewall or security settings blocking access to the portal. Additionally, you may want to try accessing the portal using a different device or browser to see if that resolves the issue.

If OTP verification failing in BUSY then follow the steps 
 Step1 Restart BUSY once and after restart go to Administration menu click on 
 configuration and click on Feature option then click on GST VAT option and resave 
 GST username 
 Step2 Go to GST portal and login then click on my profile and click access API management 
 and make API access no and save then again open it and make API access Yes then set time or days for api and confirm
 Step3 If any antivirus enable then allow BUSY from antivirus or disable it
 Step4 Open BUSY and resend OTP and check your register mobile number and fill OTP and save

: For OTP not receiving while using direct upload option for gst retrun 
 1: Check your GST portal user name from features/option then gst/vat 
 2: Check that API access is enable from gst portal if disable then you can enable it (Open gst portal click on view profile & then select manage API access enable for 30 days and confirm) 
 3: Check if your mobile network has any issues or restrictions that may be blocking the OTP message or Message inbox have enough space not OTP sms 
 4: after check all above option and then also you didn't receive then you concern with GST portal customer helpline as OTP generate through portal

To submit GSTR1 files without any errors, follow these steps:
 1. Open BUSY and go to GST reports.
 2. Select GST returns and choose the GST R1 eReturn option.
 3. Choose the desired file format, such as JSON or plain Excel.
 4. Enter the starting and ending dates for the return period.
 5. Export the file and note the file path.
 7. Proceed with check all possible errors tabs & if clear all error your return 
 8. Click on proceed with Json, CSV etc and generate file.
 9. Log in to the government portal for GST filing.
 10. Upload the GSTR-1 file on the portal.
 11. Review the filing details and submit the return.

To download and match your quarterly ITC tagging data in BUSY, you can follow these steps:
 Step 1. Go to the Monthly ITC Tagging section in BUSY.
 Step 2. Select the option for quarterly ITC tagging.
 Step 3. Specify the relevant period for which you want to download and match the data.
 Step 4. Download the ITC tagging data for the specified quarter.
 Step 5. Compare the downloaded data with your books of accounts to ensure accuracy and match the ITC claims.
 Step 6. Make any necessary adjustments or corrections in BUSY based on the comparison.
 Step 7. Reconcile the ITC claims made in the quarterly ITC tagging data with your GST returns to ensure consistency..