Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What is the process for filing GST returns in BUSY?
The process for filling GST Returns in BUSY is as follows
Step1 Open company and go to display menu
Step2 Click on GST Reports and then click on GST returns
Step3 Select the return filling option as per your requirement like GSTR1 ereturn GSTR3B Ereturn etc
Step4 Select direct upload or Json or plain Excel or CSV file or govt template as per your software supporing system
Step5 Select date range to file for and enable options as per requirement then press Ok
Step6 Check error reports and rectify the same
Step7 then generate Direct upload or any other mode of return as per your requirement
Is there a guide on how voucher numbers need to be formatted for the portal?How to download GST reports like GSTR-, GSTR-B etc from BUSY?
You can check in GST portal for guidelines for invoice numbering .
To download GST reports in BUSY you can folllow the below steps:
Step 1: In gst configuation of BUSY GST portal user name should be mentioned .
Step 2: Go to transaction then click on GST misc. utilities and select download GSTR jason data
Step 3: Select then GSTR report you want to download and select auto download
Step 4: Then can download data for all month by click on download option adter mention OTP received on registered mobile number
Note: Download data from portal is only available in Standard and enterprise model of BUSY.
My GST details are not getting auto-populated in GSTR- even though they are there in invoices. How to fix this?
Find out the steps to check if your gst data not showing in Gstr1 report
Step 1: Your voucher is not entered with correct sale type.
Step 2: If you had enabled Skip in GST reports option in your sale type the also the voucher will not reflect in gst summary.
Step 3: If your accounting entry such as Credit notes without items, Registered expense entries are entered with not applicable gst nature.
Step 4: Also the voucher will not reflect if your CGST SGST lGST ledger are not properly created, like it should be tagged under group Duties and Taxes and tax type as CGST SGST IGST respectively.
My GST returns are not showing accurate input tax credit amounts. How can I ensure my ITC gets updated correctly?
To ensure that your input tax credit (ITC) gets updated correctly in your GST returns, you can follow these steps:
Step 1 : Make sure that all your purchases and expenses are correctly recorded in BUSY, including the appropriate GST tax codes.
Step 2 : Verify that the tax adjustment is showing correctly after entering the transactions. This will help ensure that the ITC amounts are being calculated accurately.
Step 3 : Regularly reconcile your purchase ledger with your GST returns to identify any discrepancies or missing entries.
Step 4 : If you notice any errors or missing ITC amounts, review the transactions and tax codes to ensure they are correctly tagged.
The error report after failed GST return is not downloading. How can I get the error report?
To download the error report after a failed GST return, you can try the following steps:
1. Log in to the GST portal.
2. Go to the "Returns" section.
3. Select the relevant return (e.g., GSTR-1, GSTR-3B).
4. Click on the "Prepare Offline" button.
5. Generate the JSON file for the return.
6. Upload the JSON file on the portal.
7. If there are errors, a link to download the error report will be provided.
8. Click on the link to download the error report.
If you are still unable to download the error report, you may need to contact the customer support of the GST portal for further assistance.
I am getting error while uploading JSON file to GST portal. How can I diagnose the issue?
You can follow below steps to diagnose the issues which you are facing while upload JSON file:
Step 1: Update your BUSY with latest release.
Step 2: Make sure you have create the JSON file as per GSTR e returns w.e.f 2021 option.
Step 3: Check all possible errors.
Step 4: Also check you have generate JSON file in fresh folder.
Step 5: Check internet connection.
Step 6: Exclude BUSY from anti virus or in window security.
If still not resolved so check through as per govr temp or csv as well.
For further can contact to our 24* 7 Helpline No. 8282828282 or can share your query on support@busy.in as well.
Are there any specific settings or configurations I need to check before uploading GST returns?
yes, you need to chcek the some configuration before uploading return from BUSY to gst portal:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and option
Step 4: Then Click on GST/VAT feature
Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
Step 7: Then save the configuration
Note : If you are direct upload gst return from BUSY then make sure API is enabled from Gst Portal
Is there a BUSY community forum I can post queries to? How do I specify the file path of e return template to generate gstr ?
There is no BUSY community forum to post queries further for queries you have to contact us on our 24/7 support no 8282828282 and can email also on support@busy.in
Find out the steps to specify the ereturn template path to generate gstr1
Step 1 : Go to Display
Step 2 : Then go to gst reports
Step 3 : Then go to Gst returns
Step 4 : Then select Gstr1 e return
Step 5 : Then select method of generation of gstr1 as per govt template
Step 6 : Then specify the e return template file path and specify the path for e return file also
I am unable to upload invoices on the GST portal. What could be the issue and how can I resolve it?
If you are unable to upload your gst return invoices on GST portal please ensure given below points:
1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration
2. API access should be enable from GST portal and internet connection should be stable
3. If uploading the GST return through government template make sure you have the latest template or tool
4. Make sure you are using latest release of BUSY
5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check
The data saved in JSON format is not getting reflected completely when I upload the file. What could be wrong?
Step 1. Make sure your BUSY software is updated in latest release.
Step 2. Check your hsn code length in your BUSY data is according to your turnover or not.
Step 3. Check available options while generating return from BUSY software and press y to yes or N to no as per your preference.
Step 3. Check possible error at the time of return file then check error
If there is any voucher tax amount related issue then you can resave it to solve the issue.
Step 4. If you are using offline tool to file return then it have to be updated in latest version.