Frequently Asked Questions

The process for filling GST Returns in BUSY is as follows 
 Step1 Open company and go to display menu 
 Step2 Click on GST Reports and then click on GST returns 
 Step3 Select the return filling option as per your requirement like GSTR1 ereturn GSTR3B Ereturn etc
 Step4 Select direct upload or Json or plain Excel or CSV file or govt template as per your software supporing system 
 Step5 Select date range to file for and enable options as per requirement then press Ok 
 Step6 Check error reports and rectify the same 
 Step7 then generate Direct upload or any other mode of return as per your requirement

You can check in GST portal for guidelines for invoice numbering .
 To download GST reports in BUSY you can folllow the below steps:
 Step 1: In gst configuation of BUSY GST portal user name should be mentioned .
 Step 2: Go to transaction then click on GST misc. utilities and select download GSTR jason data
 Step 3: Select then GSTR report you want to download and select auto download 
 Step 4: Then can download data for all month by click on download option adter mention OTP received on registered mobile number 
 Note: Download data from portal is only available in Standard and enterprise model of BUSY.

Find out the steps to check if your gst data not showing in Gstr1 report
 Step 1: Your voucher is not entered with correct sale type. 
 Step 2: If you had enabled Skip in GST reports option in your sale type the also the voucher will not reflect in gst summary. 
 Step 3: If your accounting entry such as Credit notes without items, Registered expense entries are entered with not applicable gst nature. 
 Step 4: Also the voucher will not reflect if your CGST SGST lGST ledger are not properly created, like it should be tagged under group Duties and Taxes and tax type as CGST SGST IGST respectively.

To ensure that your input tax credit (ITC) gets updated correctly in your GST returns, you can follow these steps:
 Step 1 : Make sure that all your purchases and expenses are correctly recorded in BUSY, including the appropriate GST tax codes.
 Step 2 : Verify that the tax adjustment is showing correctly after entering the transactions. This will help ensure that the ITC amounts are being calculated accurately.
 Step 3 : Regularly reconcile your purchase ledger with your GST returns to identify any discrepancies or missing entries.
 Step 4 : If you notice any errors or missing ITC amounts, review the transactions and tax codes to ensure they are correctly tagged.

To download the error report after a failed GST return, you can try the following steps:
 1. Log in to the GST portal.
 2. Go to the "Returns" section.
 3. Select the relevant return (e.g., GSTR-1, GSTR-3B).
 4. Click on the "Prepare Offline" button.
 5. Generate the JSON file for the return.
 6. Upload the JSON file on the portal.
 7. If there are errors, a link to download the error report will be provided.
 8. Click on the link to download the error report.
 If you are still unable to download the error report, you may need to contact the customer support of the GST portal for further assistance.

You can follow below steps to diagnose the issues which you are facing while upload JSON file:
 Step 1: Update your BUSY with latest release.
 Step 2: Make sure you have create the JSON file as per GSTR e returns w.e.f 2021 option.
 Step 3: Check all possible errors.
 Step 4: Also check you have generate JSON file in fresh folder.
 Step 5: Check internet connection.
 Step 6: Exclude BUSY from anti virus or in window security.
 If still not resolved so check through as per govr temp or csv as well.
 For further can contact to our 24* 7 Helpline No. 8282828282 or can share your query on support@busy.in as well.

yes, you need to chcek the some configuration before uploading return from BUSY to gst portal:
 Step 1: Go to Administration Menu
 Step 2: Click on Configuration option 
 Step 3: Then Click on Feature and option 
 Step 4: Then Click on GST/VAT feature 
 Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
 Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
 Step 7: Then save the configuration 
 Note : If you are direct upload gst return from BUSY then make sure API is enabled from Gst Portal

There is no BUSY community forum to post queries further for queries you have to contact us on our 24/7 support no 8282828282 and can email also on support@busy.in 
 Find out the steps to specify the ereturn template path to generate gstr1 
 Step 1 : Go to Display 
 Step 2 : Then go to gst reports 
 Step 3 : Then go to Gst returns
 Step 4 : Then select Gstr1 e return
 Step 5 : Then select method of generation of gstr1 as per govt template 
 Step 6 : Then specify the e return template file path and specify the path for e return file also

If you are unable to upload your gst return invoices on GST portal please ensure given below points:
 1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration
 2. API access should be enable from GST portal and internet connection should be stable
 3. If uploading the GST return through government template make sure you have the latest template or tool 
 4. Make sure you are using latest release of BUSY
 5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check

Step 1. Make sure your BUSY software is updated in latest release. 
 Step 2. Check your hsn code length in your BUSY data is according to your turnover or not. 
 Step 3. Check available options while generating return from BUSY software and press y to yes or N to no as per your preference. 
 Step 3. Check possible error at the time of return file then check error 
 If there is any voucher tax amount related issue then you can resave it to solve the issue. 
 Step 4. If you are using offline tool to file return then it have to be updated in latest version.