Frequently Asked Questions

If you are unable to upload your gst return invoices on GST portal please ensure given below points:
 1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration
 2. API access should be enable from GST portal and internet connection should be stable
 3. If uploading the GST return through government template make sure you have the latest template or tool 
 4. Make sure you are using latest release of BUSY
 5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check

Find out the information needed in case of troubleshooting your gst return
 Steps 1 : First your company gstin no and gst portal username is mentioned in BUSY 
 Steps 2 : You have acess to your gst portal as can ask to log in portal for checking error
 Steps 3 : You are regular tax payer or composite tax payer 
 Steps 4 : You file return monthly or Quaterly .
 Steps 5 : Your company turnover as you can maintain hsn length as per your turnover 
 Steps 6 : can ask if there any negative balance entry present in your data or any party gst no is cancelled

Find out the steps to change new Gst template for Gstr1 in BUSY
 Step 1: First download the latest gst template file from Gst portal in your system and extract that file in a folder 
 Step2 : Then Open the company in BUSY 
 Step 3 : Then go to Display menu
 Step 4 : Then go to Gst report 
 Step 5 : Then go to Gst returns 
 Step 6 : Then select Gstr1 ereturns 
 Step 7 : Then select return generation method as Government template and then set new template path in e return template path option
 Step 8 : Then generate return with new template

To generate the JSON file from BUSY and upload it to the portal for GSTR1 Return file 
you need to follow the steps 
1 Go to display menu and click on GST reports 
2 Then click to gst return then click to GSTR1 Ereturn 
3 select JSON format and set the date range to generate file then select the path 
where the file will generate and ok 
4 Now login to GST portal and click on dashboard select the quarter and the period 
then select the GSTR1 return file in offline mode 
5 click on choose the file and select the path of JSON and save to upload it to poratl

It depends on the type of template you had download today work for next month's filing also:
 Step 1: If you are using the Returns Offline Tool provided by the GST portal, then the template you download today will work for next month's filing as well. The tool is updated regularly to incorporate any changes in the GSTR-1 format and validations. You can check the version history of the tool and download the latest version from the GST portal. 
 Step 2: If you are using any other Excel template downlaoded from GST portal, then you need to check if the template is compatible with the latest GSTR-1 format and validations.

For file GST returns directly from BUSY Please follow the below steps
 step 1: Go to the GST reports under display menu 
 step 2: open GST returns option in GST reports 
 step 3: then click on GSTR 1 e-return option There you can see some option to genereate GST e-return file 
 step 4: you can click on DIrect upload option 
 step 5: then select month which you want to filed GST e-return & click on OK 
 step 6: after click on ok some options showing like Check error in transactions, check error in HSN summary , check error in documents summary and proceed with direct upload

To generate GST returns in BUSY you can follow these steps:
 Step 1:Open the BUSY Accounitng Software on your system.
 Step 2:Open the selected company.
 Step 3:Go to Display menu,
 Step 4:Select GST Reports,
 Step 5:select GST Returns,
 Step 5:Here,you will find all the options to generate returns,GSTR1,GSTR2,GSTR3B,GSTR ITC-4,GSTR-6,GSTR-9(ANNUAL RETURN),All these reports are for viewing purposes,you can check your data in this reports.
 Step 6:The report displayed in the section below is for generating returns,there is a returns to generate GSTR1-e-RETURN,GSTR2 e-RETURN,GSTR3B e-RETURN,ITC-04 e-RETURN,GSTR6 e-RETURN,
 Step 7:You can generate file through JSON, As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.

To resolve the discrepancy between the tax amounts shown in the software and the physical bill, you can try the following steps:
 
 Step 1 : Double-check the tax rates and calculations in the software to ensure they are accurate.
 Step 2 : Verify that the tax settings in the software match the tax regulations and requirements for your region.
 Step 3 : Compare the line items and amounts on the physical bill with the corresponding entries in the software to identify any discrepancies.
 Step 4 : If you find any errors or differences, correct them in the software by adjusting the tax amounts or updating the invoice details.

To resolve the error while filing your GSTR return, you can try the following steps: 
 Step1 : Read the error message carefully to understand the specific issue. 
 Step2 : Double-check the data you have entered, including invoice details, 
 Step4 : tax calculations of items had to been correct 
 Step5 : item HSN code is valid and HSN code number format correctly enter as turnover. 
 Step6 : supplier GST no is correct other relevant information. 
 Step7 : Use the offline tools or portal to generate error reports, which will provide more specific information about the errors. Or Try direct upload it specific the error

The state code is assigned to the state master, which can be selected in the party master or in the billing shipping details while creating an invoice. 
 If the transactions for a particular state code are not appearing in the GSTR-1 return, you need to follow these steps:
 Step 1: Verify the parties for that state and make sure that they have the correct dealer type, either registered or unregistered.
 Step 2: Open the vouchers for those parties and make sure that they have the correct sale type and tax rate applied to them.
 Step 3: Save the invoices again and check if the issue is resolved or not.