Frequently Asked
Questions

Q: I am unable to upload my invoice on the portal. How can I resolve this?

If you are unable to upload your gst return invoices on GST portal please ensure given below points: 1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration 2. API access should be enable from GST portal and internet connection should be stable 3. If uploading the GST return through government template make sure you have the latest template or tool 4. Make sure you are using latest release of BUSY 5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check

Q: What information do you need from me to troubleshoot the issue with uploading GST returns?

Find out the information needed in case of troubleshooting your gst return Steps 1 : First your company gstin no and gst portal username is mentioned in BUSY Steps 2 : You have acess to your gst portal as can ask to log in portal for checking error Steps 3 : You are regular tax payer or composite tax payer Steps 4 : You file return monthly or Quaterly . Steps 5 : Your company turnover as you can maintain hsn length as per your turnover Steps 6 : can ask if there any negative balance entry present in your data or any party gst no is cancelled

Q: What is the process to Change new GST templates for gstr in BUSY?

Find out the steps to change new Gst template for Gstr1 in BUSY Step 1: First download the latest gst template file from Gst portal in your system and extract that file in a folder Step2 : Then Open the company in BUSY Step 3 : Then go to Display menu Step 4 : Then go to Gst report Step 5 : Then go to Gst returns Step 6 : Then select Gstr1 ereturns Step 7 : Then select return generation method as Government template and then set new template path in e return template path option Step 8 : Then generate return with new template

Q: What is the process for GSTR Return file in json format to portal

To generate the JSON file from BUSY and upload it to the portal for GSTR1 Return file you need to follow the steps 1 Go to display menu and click on GST reports 2 Then click to gst return then click to GSTR1 Ereturn 3 select JSON format and set the date range to generate file then select the path where the file will generate and ok 4 Now login to GST portal and click on dashboard select the quarter and the period then select the GSTR1 return file in offline mode 5 click on choose the file and select the path of JSON and save to upload it to poratl

Q: Will the template I download today work for next month's filing also?

It depends on the type of template you had download today work for next month's filing also: Step 1: If you are using the Returns Offline Tool provided by the GST portal, then the template you download today will work for next month's filing as well. The tool is updated regularly to incorporate any changes in the GSTR-1 format and validations. You can check the version history of the tool and download the latest version from the GST portal. Step 2: If you are using any other Excel template downlaoded from GST portal, then you need to check if the template is compatible with the latest GSTR-1 format and validations.

Q: How do I file GST returns directly from BUSY software?.

For file GST returns directly from BUSY Please follow the below steps step 1: Go to the GST reports under display menu step 2: open GST returns option in GST reports step 3: then click on GSTR 1 e-return option There you can see some option to genereate GST e-return file step 4: you can click on DIrect upload option step 5: then select month which you want to filed GST e-return & click on OK step 6: after click on ok some options showing like Check error in transactions, check error in HSN summary , check error in documents summary and proceed with direct upload

Q: How do I generate GST returns in BUSY?

To generate GST returns in BUSY you can follow these steps: Step 1:Open the BUSY Accounitng Software on your system. Step 2:Open the selected company. Step 3:Go to Display menu, Step 4:Select GST Reports, Step 5:select GST Returns, Step 5:Here,you will find all the options to generate returns,GSTR1,GSTR2,GSTR3B,GSTR ITC-4,GSTR-6,GSTR-9(ANNUAL RETURN),All these reports are for viewing purposes,you can check your data in this reports. Step 6:The report displayed in the section below is for generating returns,there is a returns to generate GSTR1-e-RETURN,GSTR2 e-RETURN,GSTR3B e-RETURN,ITC-04 e-RETURN,GSTR6 e-RETURN, Step 7:You can generate file through JSON, As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.

Q: What details do I need to provide about parties for GST calculation in BUSY?

To calculate GST in BUSY, you need to provide the following details about parties: 1. Party Name: The name of the party involved in the transaction. 2. Party State: The state in which the party is registered for GST. 3. Party GSTIN: The Goods and Services Tax Identification Number (GSTIN) of the party. 4. Party Type: Whether the party is a registered dealer, composition dealer, or unregistered dealer. 5. Party Account Group: The account group should be sundry debtors or sundry creditors in the account masters. These details are necessary to accurately calculate GST based on the applicable tax rates and rules for the specific party and transaction.

Q: How do I report advances, reverse charge, and import transactions in GSTR-?

To report advance payments, reverse charge, and import transactions in GSTR-9, you can display GSTR 9 in BUSY by follow these steps: Step 1: Go to Display then click on GST Reports. Step 2: Select the GST Return option. Step 3: Click on GSTR-9 (Annual return) and specify the date range for the entire year. Step 4: After clicking OK, the GSTR-9 return will open. Step 5: Check Table 6C for Unregistered Reverse Charge and Table 6D for Registered Reverse Charge. Step 6: Review Table 6E for Import of Goods and Table 6F for Import of Services. Step 7: Finally, check Table 4F to access data on advance payments received.

Q: How to navigate the different returns in BUSY?

To navigate the returns forms in BUSY, You can follow the below steps : Step 1. Go to Display Menu Step 2. Then click on GST Report Step 3. Select the GST Return Step 4. On clicking the GST Returns option, following Returns Forms appear: GSTR-1 GSTR-2 GSTR-3B GSTR-ITC-04 GSTR 4 Quaterly Return GSTR 4 Annual Return GSTR-6 Annual Return GSTR-9 Annual Return for regular tax type GSTR 9A Annual Return for Composition tax type Form CMP 08 Refund Statement GSTR-1 eReturn GSTR-2 eReturn GSTR-3B eReturn GSTR-ITC-04 eReturn GSTR 4 e-return Quaterly Return GSTR 4 e-return Annual Return GSTR-6 e-Return Refund Statement eReturn

Find Solutions to Common Issues Related to taxation - gst e returns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to upload my invoice on the portal. How can I resolve this?

If you are unable to upload your gst return invoices on GST portal please ensure given below points:
 1. In case you are uploading GST return through direct upload make sure gst portal username is specified in GST/VAT configuration
 2. API access should be enable from GST portal and internet connection should be stable
 3. If uploading the GST return through government template make sure you have the latest template or tool 
 4. Make sure you are using latest release of BUSY
 5. If uploading GST return through CSV and excel make sure your excel version is up to date if still same issue persist repair your excel and check

What information do you need from me to troubleshoot the issue with uploading GST returns?

Find out the information needed in case of troubleshooting your gst return
 Steps 1 : First your company gstin no and gst portal username is mentioned in BUSY 
 Steps 2 : You have acess to your gst portal as can ask to log in portal for checking error
 Steps 3 : You are regular tax payer or composite tax payer 
 Steps 4 : You file return monthly or Quaterly .
 Steps 5 : Your company turnover as you can maintain hsn length as per your turnover 
 Steps 6 : can ask if there any negative balance entry present in your data or any party gst no is cancelled

What is the process to Change new GST templates for gstr in BUSY?

Find out the steps to change new Gst template for Gstr1 in BUSY
 Step 1: First download the latest gst template file from Gst portal in your system and extract that file in a folder 
 Step2 : Then Open the company in BUSY 
 Step 3 : Then go to Display menu
 Step 4 : Then go to Gst report 
 Step 5 : Then go to Gst returns 
 Step 6 : Then select Gstr1 ereturns 
 Step 7 : Then select return generation method as Government template and then set new template path in e return template path option
 Step 8 : Then generate return with new template

What is the process for GSTR Return file in json format to portal

To generate the JSON file from BUSY and upload it to the portal for GSTR1 Return file 
you need to follow the steps 
1 Go to display menu and click on GST reports 
2 Then click to gst return then click to GSTR1 Ereturn 
3 select JSON format and set the date range to generate file then select the path 
where the file will generate and ok 
4 Now login to GST portal and click on dashboard select the quarter and the period 
then select the GSTR1 return file in offline mode 
5 click on choose the file and select the path of JSON and save to upload it to poratl

Will the template I download today work for next month's filing also?

It depends on the type of template you had download today work for next month's filing also:
 Step 1: If you are using the Returns Offline Tool provided by the GST portal, then the template you download today will work for next month's filing as well. The tool is updated regularly to incorporate any changes in the GSTR-1 format and validations. You can check the version history of the tool and download the latest version from the GST portal. 
 Step 2: If you are using any other Excel template downlaoded from GST portal, then you need to check if the template is compatible with the latest GSTR-1 format and validations.

How do I file GST returns directly from BUSY software?.

For file GST returns directly from BUSY Please follow the below steps
 step 1: Go to the GST reports under display menu 
 step 2: open GST returns option in GST reports 
 step 3: then click on GSTR 1 e-return option There you can see some option to genereate GST e-return file 
 step 4: you can click on DIrect upload option 
 step 5: then select month which you want to filed GST e-return & click on OK 
 step 6: after click on ok some options showing like Check error in transactions, check error in HSN summary , check error in documents summary and proceed with direct upload

How do I generate GST returns in BUSY?

To generate GST returns in BUSY you can follow these steps:
 Step 1:Open the BUSY Accounitng Software on your system.
 Step 2:Open the selected company.
 Step 3:Go to Display menu,
 Step 4:Select GST Reports,
 Step 5:select GST Returns,
 Step 5:Here,you will find all the options to generate returns,GSTR1,GSTR2,GSTR3B,GSTR ITC-4,GSTR-6,GSTR-9(ANNUAL RETURN),All these reports are for viewing purposes,you can check your data in this reports.
 Step 6:The report displayed in the section below is for generating returns,there is a returns to generate GSTR1-e-RETURN,GSTR2 e-RETURN,GSTR3B e-RETURN,ITC-04 e-RETURN,GSTR6 e-RETURN,
 Step 7:You can generate file through JSON, As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.

What details do I need to provide about parties for GST calculation in BUSY?

To calculate GST in BUSY, you need to provide the following details about parties:
 1. Party Name: The name of the party involved in the transaction.
 2. Party State: The state in which the party is registered for GST.
 3. Party GSTIN: The Goods and Services Tax Identification Number (GSTIN) of the party.
 4. Party Type: Whether the party is a registered dealer, composition dealer, or unregistered dealer.
 5. Party Account Group: The account group should be sundry debtors or sundry creditors in the account masters.
 These details are necessary to accurately calculate GST based on the applicable tax rates and rules for the specific party and transaction.

How do I report advances, reverse charge, and import transactions in GSTR-?

To report advance payments, reverse charge, and import transactions in GSTR-9, you can display GSTR 9 in BUSY by follow these steps:
 Step 1: Go to Display then click on GST Reports.
 Step 2: Select the GST Return option.
 Step 3: Click on GSTR-9 (Annual return) and specify the date range for the entire year.
 Step 4: After clicking OK, the GSTR-9 return will open.
 Step 5: Check Table 6C for Unregistered Reverse Charge and Table 6D for Registered Reverse Charge.
 Step 6: Review Table 6E for Import of Goods and Table 6F for Import of Services.
 Step 7: Finally, check Table 4F to access data on advance payments received.

How to navigate the different returns in BUSY?

To navigate the returns forms in BUSY, You can follow the below steps : 
 Step 1. Go to Display Menu 
 Step 2. Then click on GST Report 
 Step 3. Select the GST Return
 Step 4. On clicking the GST Returns option, following Returns Forms appear:
 GSTR-1
 GSTR-2
 GSTR-3B
 GSTR-ITC-04
 GSTR 4 Quaterly Return
 GSTR 4 Annual Return
 GSTR-6 Annual Return 
 GSTR-9 Annual Return for regular tax type
 GSTR 9A Annual Return for Composition tax type
 Form CMP 08 
 Refund Statement
 GSTR-1 eReturn
 GSTR-2 eReturn
 GSTR-3B eReturn
 GSTR-ITC-04 eReturn
 GSTR 4 e-return Quaterly Return 
 GSTR 4 e-return Annual Return 
 GSTR-6 e-Return
 Refund Statement eReturn

Frequently AskedQuestions