Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What are the steps to upload and push invoice data to the government GST portal from the software?
If you want to upload the invoice on gst portal then please follow the steps given below :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and option
Step 4: Then Click on GST/VAT feature
Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
Step 7: Then go to Dispaly Menu
Step 8: Click on Gst Reports
Step 9: Then click on gst Returns
Step 10: Then click on second panel of the option
Step 11: Select the respective return that you want to generate.
Step 12: This action will display five methods for generating the return i.e Direct Upload, JSON, CSV, Govt. Template, Plain Excel
Step 13: Then select the appropriate method, specify the date range by setting the starting and ending dates
Step 14: Then review for any errors. If errors are detected, proceed to resolve each of them.
Step 15: Afterward, proceed to generate GST Return
How can I directly upload documents for GST return filing if OTP issues persist?
In BUSY, we can upload sales, sales return, and credit/debit note data directly to the portal through the GSTR-1 Direct Upload option.
Please follow the below steps to upload GSTR 1 directly from BUSY to portal.
Step 1: Go to administration then configuration
Step 2: Then click on Features and option
Step 3: Select GST/VAT tab
Step 4: Mention GSTIN and GST portal username and then save the configuration
Step 5: Login GST portal
Step 6: Now Go to my profile section
Step 7: Click on Manage API access
Step 8: Click on YES and mention duration for same.
Step 9: Go to Display and select GST report
Step 10: Click on GST return
Step 11: Select GSTR-1 e return
Step 12: Proceed for Direct upload
Step 13: Mention date and check possible error
Step 14: Mention the OTP received on you registered mail id and mobile number.
Step 15: Upload the GSTR1
Note: BUSY does not have a provision for filing returns. Additionally, you can only upload GST returns from BUSY. For any OTP issues for filing return, it is recommended to contact the GST portal support for assistance in resolving the issue.
I have entered all the purchase details in BUSY, but it is not reflecting in the GST returns. How can I resolve this?
If you have recorded purchases using the purchase voucher in BUSY software and you are unable to see all the data in the GST report, follow these steps to resolve the issue:
Step 1: Take a backup of all the data.
Step 2: Run the Reindex databases and regenerate the dual voucher.
If you have created a Journal voucher for any purchase but it is not appearing in the GSTR2 report, consider the following:
Step 1: Check the GST nature, which should be Registered Expense (B2B).
Step 2: While saving the voucher, ensure that all the details are filled completely in the registered expense window.
If you are not using the monthly ITC tagging option for purchase, set "N" to pick the relevant ITC from the "Monthly ITC Tagging" option while opening the GST Summary or GSTR3B Report.
Additionally, if you have set Skip in GST Report as "Y" in the purchase type of the purchase voucher, the vouchers will not show in the GST Report. Keep an eye on it.
By following these steps, the voucher will start appearing in the GSTR2 and GSTR3B report automatically.
Is there live chat support available for issues with BUSY?How do I configure automated GST return filing in BUSY?
No, currently live chat support is not available. Further you can raise the query on support@busy.in
Here are the steps to be followed for configure and generate GST Return filing directly from BUSY:
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and option
Step 4: Then Click on GST/VAT feature
Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
Step 7: Then go to Dispaly Menu
Step 8: Click on Gst Reports
Step 9: Then click on gst Returns
Step 10: Then click on second panel of the option
Step 11: Select the respective return that you want to generate.
Step 12: This action will display five methods for generating the return.
Step 13: Then select the appropriate method, specify the date range by setting the starting and ending dates
Step 14: Then review for any errors. If errors are detected, proceed to resolve each of them.
Step 15: Afterward, proceed to generate GST Return
My GSTR- JSON file is not getting uploaded on the portal. What could be the reasons?
If GSTR-1 JSON file is not getting uploaded on the portal there could be several reasons for this:
1.you need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice. Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
How do I ensure all data syncs correctly between BUSY and the online filing portal?
To ensure all data syncs correctly between BUSY and the GST filing portal you can use the Gst reconciliation option. steps to follow to reconcilie GSTR in BUSY.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and click on GST/VAT.
Step 3: Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Then Go to transcation menu and select gst misc. utilities option.
Step 9: In gst misc. utilities option select download GSTR json data and select the relevant return to download json file in BUSY.
Step 10: After donwloading return from gst misc. utilites option select Reconcile GSTR data to reconcile the return.
How can I rectify mistakes made while filing GSTR- e-return through BUSY?
while generating gstr1 from BUSY and its showing errors and mistakes so you can rectify to follow these steps:
1.You need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice.Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
How do I troubleshoot Gstr direct upload issues in BUSY?
If you are facing Gstr1 direct upload issues in BUSY you can check these things:
1:You need to check errors in Transactions,HSN summary and Document Summary if there is any error you can check and resolve it.
2:You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If OTP issue is coming,You need to Go Gst/VAT and check gst portal user name mention correct or not,or check on portal API Access is given or not.if not give api access,login gst portal then click profile icon,click manage API Access and give access to 30 Days valid and confirm,it will be uploaded directly from BUSY.
If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096
I need help to understanding the how to upload GST e-returns from the BUSY to Gst Portal ?
To understanding upload GST e-returns from the BUSY to Gst Portal, you can follow the given steps are as under :
Step 1. Go to Display
Step 2. Then click on GST Report
Step 3. Select GST return
Step 4. Select the E-return which you wants to download it's JSON/CSV/Excel
Step 5. On clicking E-return,Select JSON,CSV or Plain excel.
Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.
Step 7. If you select CSV, then click on it and mention data of return and specify the path of folder in which you get the CSV file.
Step 8. If you select Plain Excel, then click on it and mention data of return and specify the path of folder in which you get the Plain Excel file.
Important Note : GSTR 1 can be directly uploaded on gst portal from BUSY.
If still having same issue then you can contact us on our centerlized 24*7helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
What is the recommended file path or location to save the exported Excel/CSV files from BUSY software?I am getting the error "Rate cannot be empty in HSN data for the specified period" while filing GST returns. How can I resolve this?
While export file from BUSY in excel/csv,the default path is set as the company folder in which your data is saved but you can change the default path for file by selecting new path for excel/csv file and this path will saved.And if you are getting error "Rate cannot be empty in HSN data for the specified period" while filing GST returns,follow the given steps in BUSY
Step 1 Go to display and then GST reports
Step 2 Select GST returns and then different gst returns will be dispalyed
Step 3 Select the required GST return like gstr 1 and then select the return period and open the report
Step 4 Data will be shown section wise in gst return and we can enter in section and all the transactions of that section will be displayed
Step 5 In columns shown in transactions listed,check hsn code column with tax rate column
Step 6 If any transaction found with blank rate for particular hsn, open the transaction and selcet the item in it and modfiy it and then enter rate for particular hsn code item and save the changes by resaving
