Frequently Asked
Questions

Q: What is the recommended way to export JSON files from BUSY to ensure proper upload to the portal?

If you want to export JSON files from BUSY to ensure proper upload to the portal please follow the given steps Step 1: Make sure have the latest version of BUSY. Step 2: Make sure using the latest format of gstr 1 ereturn. Step 3: Make sure you have selected the correct options and filters while exporting the JSON file. Step 4: Please check the error report before proceeding to upload or generate. If you encounter any issues, please don't hesitate to contact us at our centralized helpline number which is 8282828282, or send an email to support@busy.in

Q: Why are some of my customer's GST numbers not showing up in the filed GST returns?

If some of the customer's GST numbers not showing up in the filed GST returns, you can check the following options: Step 1: Go to administration then select master and click on accounts Step 2: Then click on modify and mention the name of party whose GST number was not showing Step 3: Open party master in modify and click on validate GSTIN online Step 4: Check if mentioned correct GST number if not correct it the status of the GSTIN Step 5: Check he status of the GSTIN If inactive or suspendend contact the part and confirm .

Q: What are the common mistakes that can cause problems in filing GST returns using BUSY?

Some of the common mistakes that can affect the GST returns generated from BUSY are: 1. GST No. of party is incorrect or inactive. 2. Sale / Purchase type is selected wrongly. 3. Tax rate and HSN/SAC code in the item master is incorrect. 4. ITC eligibility is selected wrong in purchase voucher. In BUSY you can also check the common mistakes report by using these steps: Step 1: Go to Display menu and click on GST Reports. Step 2: Select GST Audit Reports then click on Common Mistakes. Step 3: The report will show the common mistakes in account or item masters.

Q: The software is not capturing the tax exemptions correctly. What should I do to reflect tax exemptions properly?

To reflect tax exemptipns properly in the software, you can try the following steps: Step 1 : Double-check the tax rates and calculations in the software to ensure they are accurate. Step 2 : Verify that the tax settings in the software match the tax regulations and requirements for your region. Step 3 : Compare the line items and amounts on the physical bill with the corresponding entries in the software to identify any discrepancies. Step 4 : If you find any errors or differences, correct them in the software by adjusting the tax amounts or updating the invoice details.

Q: I am getting authentication errors while connecting BUSY to GST portal. How can I fix this?

Steps to connect gst portal to BUSY. Step 1:Go to administration menu and select configuration option. Step 2:In configuration option select feature and option and click on GST/VAT. Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here. Step 4:After that login your GST portal and Go to your Return dashboard. Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access. Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list. Step 7:Then Click on confirm button to save.

Q: What changes have been made for the tax rate wise records in GSTR ?

We have made changes in GSTR 1 to see tax rate in HSN Summary,the new format of GSTR 1 Which is named 'GSTR -1 eReturn(w.e.f May 2021)' in BUSY Software has added and to see this for You need to follow some steps- Step 1: Go to Display and GST Reports. Step 2:Click on GST Return Report and then click on GST E-return. Step 3: After click on GST E-return select the Option GSTR -1 eReturn w.e.f May 2021 and generate return from this format and upload on portal and Make sure Hsn Summary should not be skip during generating GSTR 1.

Q: How can I check if the right HSN codes are entered for items in BUSY?How do I generate GSTR- reports in BUSY?

To check if the right HSN codes are entered for items in BUSY, you need to follow these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN. Step 3: You can validate HSN and check item has valid or invalid HSN codes. To generate GSTR1 report from BUSY, you need to follow these steps: Step 1: Open the Display menu and select GST Reports. Step 2: Select GST Returns and select GSTR1 Step 3: Enter the period and open the report.

Q: The sales invoice details are not appearing correctly in my filed returns. What should I do to rectify this?

To rectify the issue of sales invoice details not appearing correctly in filed returns, you should check the following: 1. Ensure that the invoice details are entered accurately in the BUSY. 2. Verify that the tax calculations are correct for each invoice. 3. Double-check if the invoices are properly mapped to the correct GST codes. 4. Make sure that the invoices are included in the relevant sections (B2B or B2C) of the GST return. 5. If necessary, update or renew your BUSY to the latest version. 6. If the issue persists, contact customer support for further assistance in resolving the problem.

Q: What is the process to file quarterly returns CMP and CMP using BUSY?

If you are under composition dealer then you can generate GSTR4 ( Quaterly or Annual Return) by using these steps: Step 1: Go to the Display menu and select GST Reports. Step 2: Choose GST Return and then the return type you want to generate, such as GSTR4 eReturn (Quarterly Return) and GSTR4 eReturn(Annual Return). Step 3: Choose the report format you want to generate, such as JSON, As per Govt. Template or Plain Excel. Step 4: Now enter the period and can generate return file in the selected format. Step 5: You can view Form CMP-08 under the GST Returns tab.

Q: Why is the skip option required when filing quarterly GST returns on BUSY?

If you file your GSTR1 data quarterly, you are classified as a quarterly filer. As a quarterly filer, you need to generate your GSTR1 on a quarterly basis. You only need to generate the Invoice Furnishing Facility (IFF) during the first and second months of the quarter. IFF only includes B2B transactions and credit/debit notes issued to registered persons. In the third month, you must generate GSTR1. GSTR1 will contain all the data of that quarter, except B2B transactions of the first and second months. So that's why you have to use Skip option while Generating GSTR1.

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What is the recommended way to export JSON files from BUSY to ensure proper upload to the portal?

If you want to export JSON files from BUSY to ensure proper upload to the portal please follow the given 
 steps
 Step 1: Make sure have the latest version of BUSY. 
 Step 2: Make sure using the latest format of gstr 1 ereturn.
 Step 3: Make sure you have selected the correct options and filters while exporting the JSON file.
 Step 4: Please check the error report before proceeding to upload or generate. 
 If you encounter any issues, please don't hesitate to contact us at our centralized helpline number
 which is 8282828282, or send an email to support@busy.in

Why are some of my customer's GST numbers not showing up in the filed GST returns?

If some of the customer's GST numbers not showing up in the filed GST returns, you can check the following options:
 Step 1: Go to administration then select master and click on accounts
 Step 2: Then click on modify and mention the name of party whose GST number was not showing 
 Step 3: Open party master in modify and click on validate GSTIN online 
 Step 4: Check if mentioned correct GST number if not correct it the status of the GSTIN 
 Step 5: Check he status of the GSTIN If inactive or suspendend contact the part and confirm .

What are the common mistakes that can cause problems in filing GST returns using BUSY?

Some of the common mistakes that can affect the GST returns generated from BUSY are:
 1. GST No. of party is incorrect or inactive.
 2. Sale / Purchase type is selected wrongly.
 3. Tax rate and HSN/SAC code in the item master is incorrect.
 4. ITC eligibility is selected wrong in purchase voucher.
 In BUSY you can also check the common mistakes report by using these steps:
 Step 1: Go to Display menu and click on GST Reports.
 Step 2: Select GST Audit Reports then click on Common Mistakes.
 Step 3: The report will show the common mistakes in account or item masters.

The software is not capturing the tax exemptions correctly. What should I do to reflect tax exemptions properly?

To reflect tax exemptipns properly in the software, you can try the following steps:
 
 Step 1 : Double-check the tax rates and calculations in the software to ensure they are accurate.
 Step 2 : Verify that the tax settings in the software match the tax regulations and requirements for your region.
 Step 3 : Compare the line items and amounts on the physical bill with the corresponding entries in the software to identify any discrepancies.
 Step 4 : If you find any errors or differences, correct them in the software by adjusting the tax amounts or updating the invoice details.

I am getting authentication errors while connecting BUSY to GST portal. How can I fix this?

Steps to connect gst portal to BUSY.
Step 1:Go to administration menu and select configuration option.
Step 2:In configuration option select feature and option and click on GST/VAT.
Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4:After that login your GST portal and Go to your Return dashboard.
Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7:Then Click on confirm button to save.

What changes have been made for the tax rate wise records in GSTR ?

We have made changes in GSTR 1 to see tax rate in HSN Summary,the new format of GSTR 1 Which is named 'GSTR -1 eReturn(w.e.f May 2021)' in BUSY Software has added and to see this for You need to follow some steps-
 Step 1: Go to Display and GST Reports.
 Step 2:Click on GST Return Report and then click on GST E-return.
 Step 3: After click on GST E-return select the Option GSTR -1 eReturn w.e.f May 2021 and generate return from this format and upload on portal and Make sure Hsn Summary should not be skip during generating GSTR 1.

How can I check if the right HSN codes are entered for items in BUSY?How do I generate GSTR- reports in BUSY?

To check if the right HSN codes are entered for items in BUSY, you need to follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select Validate HSN Online then can choose either Single HSN or Multiple HSN.
 Step 3: You can validate HSN and check item has valid or invalid HSN codes.
 To generate GSTR1 report from BUSY, you need to follow these steps:
 Step 1: Open the Display menu and select GST Reports.
 Step 2: Select GST Returns and select GSTR1 
 Step 3: Enter the period and open the report.

The sales invoice details are not appearing correctly in my filed returns. What should I do to rectify this?

To rectify the issue of sales invoice details not appearing correctly in filed returns, you should check the following:
 1. Ensure that the invoice details are entered accurately in the BUSY.
 2. Verify that the tax calculations are correct for each invoice.
 3. Double-check if the invoices are properly mapped to the correct GST codes.
 4. Make sure that the invoices are included in the relevant sections (B2B or B2C) of the GST return.
 5. If necessary, update or renew your BUSY to the latest version.
 6. If the issue persists, contact customer support for further assistance in resolving the problem.

What is the process to file quarterly returns CMP and CMP using BUSY?

If you are under composition dealer then you can generate GSTR4 ( Quaterly or Annual Return) by using these steps:
 Step 1: Go to the Display menu and select GST Reports.
 Step 2: Choose GST Return and then the return type you want to generate, such as GSTR4 eReturn (Quarterly Return) and GSTR4 eReturn(Annual Return).
 Step 3: Choose the report format you want to generate, such as JSON, As per Govt. Template or Plain Excel.
 Step 4: Now enter the period and can generate return file in the selected format.
 Step 5: You can view Form CMP-08 under the GST Returns tab.

Why is the skip option required when filing quarterly GST returns on BUSY?

If you file your GSTR1 data quarterly, you are classified as a quarterly filer. As a quarterly filer,
 you need to generate your GSTR1 on a quarterly basis. You only need to generate the Invoice Furnishing Facility 
 (IFF) during the first and second months of the quarter. IFF only includes B2B transactions and credit/debit notes 
 issued to registered persons. In the third month, you must generate GSTR1. GSTR1 will contain 
 all the data of that quarter, except B2B transactions of the first and second months. 
 So that's why you have to use Skip option while Generating GSTR1.

Frequently AskedQuestions