Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
I have entered all the purchase details in BUSY, but it is not reflecting in the GST returns. How can I resolve this?
If you have recorded purchases using the purchase voucher in BUSY software and you are unable to see all the data in the GST report, follow these steps to resolve the issue:
Step 1: Take a backup of all the data.
Step 2: Run the Reindex databases and regenerate the dual voucher.
If you have created a Journal voucher for any purchase but it is not appearing in the GSTR2 report, consider the following:
Step 1: Check the GST nature, which should be Registered Expense (B2B).
Step 2: While saving the voucher, ensure that all the details are filled completely in the registered expense window.
If you are not using the monthly ITC tagging option for purchase, set "N" to pick the relevant ITC from the "Monthly ITC Tagging" option while opening the GST Summary or GSTR3B Report.
Additionally, if you have set Skip in GST Report as "Y" in the purchase type of the purchase voucher, the vouchers will not show in the GST Report. Keep an eye on it.
By following these steps, the voucher will start appearing in the GSTR2 and GSTR3B report automatically.
My GSTR- JSON file is not getting uploaded on the portal. What could be the reasons?
If GSTR-1 JSON file is not getting uploaded on the portal there could be several reasons for this:
1.you need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice. Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
How do I ensure all data syncs correctly between BUSY and the online filing portal?
To ensure all data syncs correctly between BUSY and the GST filing portal you can use the Gst reconciliation option. steps to follow to reconcilie GSTR in BUSY.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and click on GST/VAT.
Step 3: Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Then Go to transcation menu and select gst misc. utilities option.
Step 9: In gst misc. utilities option select download GSTR json data and select the relevant return to download json file in BUSY.
Step 10: After donwloading return from gst misc. utilites option select Reconcile GSTR data to reconcile the return.
How can I rectify mistakes made while filing GSTR- e-return through BUSY?
while generating gstr1 from BUSY and its showing errors and mistakes so you can rectify to follow these steps:
1.You need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice.Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
How do I troubleshoot Gstr direct upload issues in BUSY?
If you are facing Gstr1 direct upload issues in BUSY you can check these things:
1:You need to check errors in Transactions,HSN summary and Document Summary if there is any error you can check and resolve it.
2:You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If OTP issue is coming,You need to Go Gst/VAT and check gst portal user name mention correct or not,or check on portal API Access is given or not.if not give api access,login gst portal then click profile icon,click manage API Access and give access to 30 Days valid and confirm,it will be uploaded directly from BUSY.
If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096
Can I generate a JSON file for only certain months or dates?
To generate a JSON file for only certain months or dates, you need to follow the below steps:
Step 1: Go to Display.
Step 2: Then click on GST Report.
Step 3: Select GST return
Step 4: Select the GSTR1 e-return that you want to file.
Step 5: On clicking GSTR1 E-return, select the JSON option.
Step 6: If you select JSON, then click on it, mention the date of return, and specify the path to the folder in which you got the JSON file.
Step 7: Check for possible errors and proceed with gstr1 json, which will be saved on the selected path.
Step 8: Then login to your GST portal and then go to the return dashboard.
Step 9: Select the return period, select prepare offline, and then select the JSON file generated from BUSY from the same path.
Step 10: Upload the JSON file. It will take some time to process, and if no error is shown, you can file.
Step 11: And if you are facing issues in generating or updating json from BUSY from any older release version,it is recommended to update to the latest release version of BUSY and then generate a json return file.
How can I fix the issue of blank HSN codes in GSTR-?
While generating GSTR1, you can correct the blank HSN code by following the steps:-
Step 1: Go to the Display menu, then GST Report, and then click on the GST E-return option.
After defining the date range for which you want to generate GSTR1,
Step 2: Then click on the "Ok" option, and then four options will appear.
of checking possible errors, one of which is "Check error in HSN Summary option".
Step 3: Click on the Check Error in the HSN Summary option if the HSN code is not defined
in any transaction. It'll show an error of "HSN/SAC can't be blank." Error. Enter the error,
then click on "Transaction Details." the transactions will appear out of which in any items
HSN CODE has not been defined.
Step 4: Click on items individually if, on the right side, the HSN code is not showing under "Item Info."
That means the HSN code has not been defined for all those items.
Step 5: Keep cursor on item name, then press ALT+M for opening master in modification mode,
then define HSN code within Item master from there.
What is the recommended file path or location to save the exported Excel/CSV files from BUSY software?I am getting the error "Rate cannot be empty in HSN data for the specified period" while filing GST returns. How can I resolve this?
While export file from BUSY in excel/csv,the default path is set as the company folder in which your data is saved but you can change the default path for file by selecting new path for excel/csv file and this path will saved.And if you are getting error "Rate cannot be empty in HSN data for the specified period" while filing GST returns,follow the given steps in BUSY
Step 1 Go to display and then GST reports
Step 2 Select GST returns and then different gst returns will be dispalyed
Step 3 Select the required GST return like gstr 1 and then select the return period and open the report
Step 4 Data will be shown section wise in gst return and we can enter in section and all the transactions of that section will be displayed
Step 5 In columns shown in transactions listed,check hsn code column with tax rate column
Step 6 If any transaction found with blank rate for particular hsn, open the transaction and selcet the item in it and modfiy it and then enter rate for particular hsn code item and save the changes by resaving
Where can I find more information about the error codes and messages during GST return filing?How can I fix the issue of invalid entries in BUSY while generating GST files?
You can find error code and messages during GST return filling in below option.
Step 1: Go in display.
Step 2: Select in GST report.
Step 3: Click on GST returns.
Step 4: Select relevant GSTR return option.
Step 5: Select repot generated basis option.
Step 6: Define report options as, Start date , end date and other configuration.
Step 7: Then select ok.
Step 8: And a window will appear which some error options.i.g.
.Check errors in transactions.
.Check errors in HSN summary.
Above are the erros which you found while generting GST return.
Solution 2
You can fix the issue of invalid entries in BUSY while generating GST return file.
Step 1: Select the latest rule for filling GST e return.
Step 2: Check invoice amount match or not.
Step 3: Check invoice numbering is correct or not.
Step 4: Validate party GSTIN.
Step 5: Validate HSN code for particular item like, It belongs to same category as Goods or Service.
Step 6: Check is theres any blank HSN item.
Step 7: Select relevant tax type.
Step 6: Make sure your BUSY is update with latest release.
What is the procedure for taking backup of data before upgrading BUSY version?How can I troubleshoot GSTR upload errors?
To take a backup of your data before upgrading BUSY version, you can follow these steps:
Step 1:Open BUSY.
Step 2:Go to the company menu.
Step 3:Select Backup Data option.
Step 4:Choose the location where you want to save the backup file and make sure to select all F.Y.
Step 5:Click on Ok button to save.
Step 6:Wait for the backup to complete and make sure to verify the backup file.
To troubleshoot GSTR1 direct upload errors in BUSY, you can try the following steps:
Step 1:Go to administration menu and select configuration option.
Step 2:In configuration option select feature and option and click on GST/VAT.
Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4:After that login your GST portal and Go to your Return dashboard.
Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7:Then Click on confirm button to save.
