Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
What is the recommended file path or location to save the exported Excel/CSV files from BUSY software?I am getting the error "Rate cannot be empty in HSN data for the specified period" while filing GST returns. How can I resolve this?
While export file from BUSY in excel/csv,the default path is set as the company folder in which your data is saved but you can change the default path for file by selecting new path for excel/csv file and this path will saved.And if you are getting error "Rate cannot be empty in HSN data for the specified period" while filing GST returns,follow the given steps in BUSY
Step 1 Go to display and then GST reports
Step 2 Select GST returns and then different gst returns will be dispalyed
Step 3 Select the required GST return like gstr 1 and then select the return period and open the report
Step 4 Data will be shown section wise in gst return and we can enter in section and all the transactions of that section will be displayed
Step 5 In columns shown in transactions listed,check hsn code column with tax rate column
Step 6 If any transaction found with blank rate for particular hsn, open the transaction and selcet the item in it and modfiy it and then enter rate for particular hsn code item and save the changes by resaving
Where can I find more information about the error codes and messages during GST return filing?How can I fix the issue of invalid entries in BUSY while generating GST files?
You can find error code and messages during GST return filling in below option.
Step 1: Go in display.
Step 2: Select in GST report.
Step 3: Click on GST returns.
Step 4: Select relevant GSTR return option.
Step 5: Select repot generated basis option.
Step 6: Define report options as, Start date , end date and other configuration.
Step 7: Then select ok.
Step 8: And a window will appear which some error options.i.g.
.Check errors in transactions.
.Check errors in HSN summary.
Above are the erros which you found while generting GST return.
Solution 2
You can fix the issue of invalid entries in BUSY while generating GST return file.
Step 1: Select the latest rule for filling GST e return.
Step 2: Check invoice amount match or not.
Step 3: Check invoice numbering is correct or not.
Step 4: Validate party GSTIN.
Step 5: Validate HSN code for particular item like, It belongs to same category as Goods or Service.
Step 6: Check is theres any blank HSN item.
Step 7: Select relevant tax type.
Step 6: Make sure your BUSY is update with latest release.
What is the procedure for taking backup of data before upgrading BUSY version?How can I troubleshoot GSTR upload errors?
To take a backup of your data before upgrading BUSY version, you can follow these steps:
Step 1:Open BUSY.
Step 2:Go to the company menu.
Step 3:Select Backup Data option.
Step 4:Choose the location where you want to save the backup file and make sure to select all F.Y.
Step 5:Click on Ok button to save.
Step 6:Wait for the backup to complete and make sure to verify the backup file.
To troubleshoot GSTR1 direct upload errors in BUSY, you can try the following steps:
Step 1:Go to administration menu and select configuration option.
Step 2:In configuration option select feature and option and click on GST/VAT.
Step 3:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 4:After that login your GST portal and Go to your Return dashboard.
Step 5:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7:Then Click on confirm button to save.
I need help to understanding the how to upload GST e-returns from the BUSY to Gst Portal ?
To understanding upload GST e-returns from the BUSY to Gst Portal, you can follow the given steps are as under :
Step 1. Go to Display
Step 2. Then click on GST Report
Step 3. Select GST return
Step 4. Select the E-return which you wants to download it's JSON/CSV/Excel
Step 5. On clicking E-return,Select JSON,CSV or Plain excel.
Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.
Step 7. If you select CSV, then click on it and mention data of return and specify the path of folder in which you get the CSV file.
Step 8. If you select Plain Excel, then click on it and mention data of return and specify the path of folder in which you get the Plain Excel file.
Important Note : GSTR 1 can be directly uploaded on gst portal from BUSY.
If still having same issue then you can contact us on our centerlized 24*7helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
i getting error while generating gstr json from BUSY while uploading portal? what should i do?
If you are getting error to generate gstr1 from BUSY you can check these things:
1.You need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool. After that, you can check what issues there are with which invoice.Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
How to direct upload GSTR from BUSY without encounter any error.
To direct upload GSTR1 from BUSY on gst portal.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and after selecting feature and option click on GST/VAT.
Step 3: In GST/VAT window make sure to mention GSTIN and Gst portal username.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Now login your company in BUSY and Go to display option and select gst reports.
Step 9: In gst reports select gst returns and then select GSTR1 eReturn option.
Step 10: In next window click on direct upload button and then specify the period for which you want to upload return.
Step 11: After specifying the date range check errors and then click on direct upload button.
My GSTR returns are showing error. How to correct it?
If your GSTR1 returns are showing error you can correct it to follow these steps:
1.you need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool.After that, you can check what issues there are with which invoice. Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
Can you guide me on how to file GSTR- using the standard version of BUSY?I am facing issues with GST reports on BUSY version. What should I do?
To generate GSTR 1 JSON from BUSY follow these steps
Step 1. Go to Display
Step 2. Then click on GST Report
Step 3. Select GST return
Step 4. Select the GSTR1 E-return which you wants to download it's JSON.
Step 5. On clicking GSTR1 E-return,Select JSON.
Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.
Step 7 Check possible error and proceed with gstr1 json which will be saved on selected path
Step 8 Then login to your gst portal and then go to return dashboard
Step 9 Select return period and select prepare offline and then select the json file genrated from BUSY from same path
Step 10 Upload the json file and it will take sometime to process and if no error is shown then you can file
And if you are facing issue in generating or uplaoding json from BUSY from any older release version,it is recommended to update to latest release version of BUSY and then generate json return file
What are the possible errors that can occur while uploading GSTR- directly from BUSY to the GST portal and how can we rectify those errors?
The possible errors that may occur when uploading GSTR-1 directly from BUSY, along with their solutions, are mentioned below.
1. If the HSN/SAC code is invalid then you need to mention validated HSN/SAC Code in the item master.
2. If the GSTIN of party master is invalid or cancelled then you need to mention Correct GSTIN in party master after concern with the client.
3. HSN/SAC code digit should be mentioned according to the turnover as specifed by AATO.
4. If the same HSN/SAC Code mentioned in another item with different Unit then you are required to update HSN description. For update HSN description , you can follow the steps:
Step 1: Go to Administration and click on Miscellaneous Data Entry.
Step 2: Select Update HSN/SAC Description and choose the specific HSN code where the error occurred.
Step 3: Specify the correct description for the HSN code and save the configuration
5. Tax should be levied as per the party's location. If the counterparty belongs to the local state, CGST and SGST should be levied. If the party belongs to a different state , IGST should be levied.
How to troubleshoot duplicate record error while uploading GSTR- in BUSY?How can I view cash bills separately in the GST reports in BUSY?
To troubleshoot the duplicate record error in the GSTR1 Return, generate the GSTR1 in CSV format. Then, upload the files into the GST offline tool to identify the specific entries for which the error is displaying.
If a duplicate record error appears while uploading GSTR1 in BUSY, check the following aspects:
1.Ensure there is no duplicacy of voucher numbers in BUSY data, as multiple vouchers with the same voucher number are not acceptable on the GST portal.
2.If a voucher has already been uploaded on the GST portal or if some data is auto populated on the portal, attempting to re-upload the same data will result in a duplicate record error.
To view Cash bills in GST reports, follow these steps:
Step 1: Go to Display and click on the GST reports tab
Step 2: Then select GST register and click on supply outward register
Step 3: After selecting Supply Outward Register, a window will appear where you can choose the One Party option.
Step 4: Mention Cash in the party name field, set the desired date range, and click on the Ok button to open the report.
