Frequently Asked Questions

If you paid excess GST and want to adjust it in next payment then please follow the given steps 
 Step 1: Go to transaction 
 Step 2: Then journal voucher 
 Step 3: Then in GST nature you will select GST tax adjustment 
 Step 4: And enter the adjustement entry 
 If you encounter any issue, you can contact us through our centralized helpline 
 at 8282828282 or 11 4096 4096, or you can email us at support@busy.in

To fix error during gst return file from BUSY you can follow the steps. 
 Step 1. Make sure your BUSY software is updated in latest release. 
 Step 2. Check your hsn code length in your BUSY data is according to your turnover or not. 
 Step 3. Check all the possible error at the time of return file then check error 
 If there is any voucher tax amount related issue then you can resave the voucher then check report.

To use the offline tools provided for return filing folow the below steps:
 Step 1: you need to download the GST offline tool from the GST portal. 
 Step 2: Once downloaded, you can use the tool to generate the eReturn in the required format. 
 Step 3: After generating the eReturn, you can prepare the JSON file using the GST offline tool. 
 Step 4: Finally, you need to upload the JSON file to the GST portal and file the eReturn.

For upload Gstr 1 through direct upload follow these steps:
step 1: Go in display then go in Gst Report
step 2: Go in Gst returns then go in gstr 1 ereturn and choose direct upload option 
step 3: Mentio period of which month you want to upload data 
step 4: Click on Ok and check all  possible errors  and click on proceed with direct upload
step 5: Mention Otp which was received on Register mobile numner who was register on Gst portal

you can delete previously uploaded data if there were errors and you need to upload a corrected file for GST returns by following these general steps:
 Step 1: Navigate to the GST reports Step 2: Select the Correct Return Period
 Step 3: Look for the previously uploaded data Step 4: Delete or Amend the Data
 Step 5: input the corrected figures, details, or entries as needed.
 Step 6: After you've corrected the data, make sure to save or update the changes.

There could be several reasons why a sale entry not reflecting in the GSTR1. Some of the reason are:
 Step 1: In the Item master and Sale Type Master the option of Skip in GST Reports is Y.
 Step 2: Voucher is saved without applying the tax.
 Step 3. The tax account selected in the sale/purchase type and tax bill sundries is incorrect.
 Step 4: The tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is wrong.

You can follow below steps to resolve the issue while filling GST returns:
 Step 1: First re upload it and check the error.
 Step 2: Download the error report.
 Step 3: Then download offline tool through GST portal and install it.
 Step 4: Open offline tool then select option for open downloaded error file from GST portal.
 Step 5: Choose file to upload select file and open it.
 Step 6: You will find the error,correct it in BUSY and re upload.

Find out the steps to succesfully Direct upload gstr from BUSY
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT. 
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns 
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return

If you want to upload your GST returns directly from BUSY then please follow the given steps
 Step 1: Go to display
 Step 2: Then gst report
 Step 3: Then gst returns
 Step 4: Then gst e return
 Step 5: Then select direct upload to upload direct from BUSY
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

You can try with uploading return with json format while api is under maintenance, steps to generate json from BUSY
 Step 1:Go to display menu and select GST reports option.
 Step 2:Then select GST Returns option.
 Step 3:After that select the GST return which you want to export in json or excel template.
 Step 4:Then specify the period and check possible errors in the specified period.
 Step 5:Lastly click on proceed with json or excel as the case may be.