Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
I am seeing an error when trying to file my GST return. The return shows as submitted but then highlights in red. How can I resolve this error?
To resolve this error you need to download Error report.The error report generated during GSTR JSON Data upload will contain information about the specific errors or failures encountered during the upload process. These reports will provide details about the nature of the error, such as missing or incorrect data like blank UQC For Gst E-Returns and invalid HSN CODE or GSTIN,duplicacy in voucher no.etc.and You can easily encountered these error by taking some fews steps and those steps are-
Step 1-Go to the GST Portal and click on Download option
Step 2: Now click on offline Tools and then click on Return offline tool
Step 3: Now download the tool and install GST Offline Tool in the system.
Step 2- After install GST Offline Tool,Generated error Report during upload of GSTR JSON Data open in GST Offline tool in Option of Open Downloaded Error file from GST portal after select the error file.
Step 3- Rectify all the errror which are shwoing in GST Offline tool.
So it will help identify the issues that need to be resolved in order to successfully upload the GST returns data.
How to generate gst return from BUSY
Here are the steps for generating gst return from BUSY :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and option
Step 4: Then Click on GST/VAT feature
Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
Step 7: Then go to Dispaly Menu
Step 8: Click on Gst Reports
Step 9: Then click on gst Returns
Step 10: Then click on second panel of the option
Step 11: Select the respective return that you want to generate.
Step 12: This action will display five methods for generating the return i.e Direct Upload, JSON, CSV, Govt. Template, Plain Excel
Step 13: Then select the appropriate method, specify the date range by setting the starting and ending dates
Step 14: Then review for any errors. If errors are detected, proceed to resolve each of them.
Step 15: Afterward, proceed to generate GST Return
What are the credentials needed to upload GSTR- direct from BUSY to GST portal?
BUSY need GST portal username & API enablement through API you will get OTP to ensure the security and authenticity of the filing process. It helps to verify the identity of the person filing the return whille uploading gst1 direct upload through BUSY from portal.
Direct uplaod process if the user have standard/enterprise model for direct upload please follow the below steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal "
How can credit/debit notes without items be adjusted against sales and also reflect in GSTR return?
To adjust Credit notes without Item against sales , you can follow the steps:
Step 1: Go to transaction then select Cr. Note (w/o items) and then click on Add tab
Step 2: Now select Cr. Note issued against sale for GST report basis field and post the accounting entry for same.
Step 3: When saving the voucher, the GST report adjustment window will appear, where you must specify the original sale invoice details and the nature of the transaction.
Step 4: Finally, save the invoice and verify the data in GSTR 1.
To adjust Debit notes without Item against sales , you can follow the steps:
Step 1: Go to transaction then select Dr. Note (w/o items) and then click on Add tab
Step 2: Now select Dr. Note issued against sale for GST report basis field and post the accounting entry for same.
Step 3: When saving the voucher, the GST report adjustment window will appear, where you must specify the original sale invoice details and the nature of the transaction.
Step 4: Finally, save the invoice and verify the data in GSTR 1.
My GSTR-B is showing error while filing on the portal. How to check and resolve errors in GSTR-B in BUSY?
If GSTR-3B is showing error while filing on the portal,to resolve errors in GSTR-3B in BUSY Software you can check and follow these Steps:
1:You need to check your BUSY Software,is there are any negative entries in your GSTR 3B,because the portal does not accept negative entries.
2:Please check is a party's GST number is correct or not,validate and check if its showing incorrect then mention correct gst no.
3:please Check the tagging of your invoices, such as transport charges, freight charges, or other charges, to see which specific categories they have been tagged under.
4:while generating GSTR3B return you need to check there errors in transctions,Hsn summary and Document summary,if there is any error is showing, you can check and resolve it.
5:If still showing error in portal,so you can generate GSTR3B return As Per Governemnt Template,after that you can create json then check error on portal then resolve in BUSY, then generate again GSTR3B and upload on portal make sure it will uploaded successfully.
If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096
Who can assist me further with troubleshooting the GSTR file upload issue in BUSY?How do I record and track sales invoices in BUSY?
For resloving the problem of not uploading GST returns on portal need to follow below given steps
Step 1:Go to administration menu and select configuration from it.
Step 2:After that select feature and option and then select GST/VAT tab.
Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username.
Step 4:Go to display option and select GST reports from it.
Step 5:From GST Reports option select GST Return option.
Step 6:In GST return option you will find GSTR1 eReturn and GSTR3B eReturn.
Note:We recommed you before generating or uploading GSTR return from BUSY it is good practice to have the latest product and statutory release of BUSY.
For recording and tracking the sale voucher in BUSY need to follow given steps
Step 1:Go to transcation menu and select the sales from it.
Step 2:Click on add option and add voucher by adding all details to it.
Step 3:For display of sales report go to display option and select account books option.
Step 4:In accounts books click on account register standard standard and then sales register.
I made some changes in the template and now facing issues while filing gstr e returns. What should I do?
If you have made any changes to a government template and facing issues when generating Gstr 1 e-return it from BUSY,you should review the changes you made before
downloading if the issues persist,you should download again the latest template from the GST portal.
To Download template from portal you can follow these steps:
Step 1:Go to the official site of GST portal,
Step 2:You can find the Downloads tab on the GST portal. Click on it to access the download section.
Step 3:In the Downloads section, you will find the GST Offline Tool.
Step 4:Click return offline tool after clicking donwload the latest version of offline tool and Rename it as 1.9 from 2.0.
Step 5:Open the company in your BUSY accounitng software,
Step 6:Go to Display menu,
Step 7:Select Gst reports
Step 8:Select Gst returns
Step 9:click Gstr 1 e return,click As per govt.template, select filing frequency whether monthly or quaterly,give e return template file path which you have downloaded
before,then give e return file path, which is in the template, after that check errors in transaction then proceed with as per govt.template.
Why am I unable to upload the GST return file on the portal?
If You encounter an error while trying to upload your GST return file on the
portal. To avoid such errors,please follow the steps below:-
Step 1: Ensure that your BUSY release is the latest version.
Step 2: After selecting the GSTR1 e-return option from BUSY software
to generate GSTR1, you will see a window to verify potential errors
before creating the file. Click on all three error options and ensure that
they are all blank. This will ensure that there are no errors remaining.
Step 3: If you still encounter issues, we recommend downloading the error report
from the GST site. Then, you can use the offline tool to upload the error file
and identify the reason for the error. Alternatively, generate the GSTR1 CSV
for that particular month from BUSY and upload each section one by one through the offline tool.
This will help you identify the specific section where the error is occurring and the reason behind it.
Once you correct the error in your BUSY data, you can successfully upload the file.
I am getting an error while filing GSTRHow can I fix it?
Follow below steps to avoid error while filling GSTR 1:
Step 1: Check BUSY Release make sure it is updated with recent setup.
Step 2: Then open company in BUSY.
Step 3: Go in display section.
Step 4: Then click on GST report.
Step 5: Select GST returns.
Step 6: Select GST E returns option, w.e.f may 2021.
Step 5: Then Select report generate basis.
.i.g. Direct upload.
.JSON.
.CSV.
.As per Govt Temp.
.Plain excel.
Note: In Basic direct upload feature will not be avialable.
. And JSON file can only be generated from Standard and Enterprise Model of BUSY.
Step 6: Define the filling period.
Step 7: Define the filling period as starting date and ending date.
Step 8: Check the options of configuration.
Step 9: Dont remove the special character which is pre defined.
Step 10 :Also check possible error.
.i.g error in transactions.
.Error in HSN summary.
.Error in document.
Step 11: If correct then click on proceed.
For Further Assistance contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & You Can Also Mail us on Support@busy.in
How to download the GSTR data in BUSY to match it with the BUSY data .
For downloading the GSTR1 data from BUSY need to follow below given steps.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and after selecting feature and option click on GST/VAT.
Step 3: In GST/VAT window make sure to mention GSTIN and Gst portal username.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Now login your company in BUSY and Go to transaction option and select Gst misc. utilities.
Step 9: In Gst misc. utilities select download GSTR json data option and in next window click on download button to save data.
Step 10: Now from gst misc. utilties select reconcile gstr data and select GSTR1 to reconcile it with portal data.
