Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
My GSTR returns are showing error. How to correct it?
If your GSTR1 returns are showing error you can correct it to follow these steps:
1.you need to check for errors in transaction,HSN Summary and document summary.
2.You need to check voucher number cant be blank in voucher,
3.Sales Voucher Number cannot be start with zero.
4.Sales Voucher Number cannot be more than 16 characters.
5.HSN code should be Numeric and as per Aggregate Anual Turnover.
6.If the HSN code belongs to service then in item master you need to select tag category as service gst rate.
7.GST number should be Active and correct
8.mention correct state in account masters.
9.Check bill sundries accounts taggings.
If still not uploading json on portal so You can download the error report from the portal, and then you will need to open that error file in the government's offline tool.After that, you can check what issues there are with which invoice. Then, you can go to those invoices in your BUSY software and correct them. After making the necessary corrections, you can create the JSON file again and upload it to the portal. Your JSON file will be uploaded successfully.
Can you guide me on how to file GSTR- using the standard version of BUSY?I am facing issues with GST reports on BUSY version. What should I do?
To generate GSTR 1 JSON from BUSY follow these steps
Step 1. Go to Display
Step 2. Then click on GST Report
Step 3. Select GST return
Step 4. Select the GSTR1 E-return which you wants to download it's JSON.
Step 5. On clicking GSTR1 E-return,Select JSON.
Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.
Step 7 Check possible error and proceed with gstr1 json which will be saved on selected path
Step 8 Then login to your gst portal and then go to return dashboard
Step 9 Select return period and select prepare offline and then select the json file genrated from BUSY from same path
Step 10 Upload the json file and it will take sometime to process and if no error is shown then you can file
And if you are facing issue in generating or uplaoding json from BUSY from any older release version,it is recommended to update to latest release version of BUSY and then generate json return file
What are the possible errors that can occur while uploading GSTR- directly from BUSY to the GST portal and how can we rectify those errors?
The possible errors that may occur when uploading GSTR-1 directly from BUSY, along with their solutions, are mentioned below.
1. If the HSN/SAC code is invalid then you need to mention validated HSN/SAC Code in the item master.
2. If the GSTIN of party master is invalid or cancelled then you need to mention Correct GSTIN in party master after concern with the client.
3. HSN/SAC code digit should be mentioned according to the turnover as specifed by AATO.
4. If the same HSN/SAC Code mentioned in another item with different Unit then you are required to update HSN description. For update HSN description , you can follow the steps:
Step 1: Go to Administration and click on Miscellaneous Data Entry.
Step 2: Select Update HSN/SAC Description and choose the specific HSN code where the error occurred.
Step 3: Specify the correct description for the HSN code and save the configuration
5. Tax should be levied as per the party's location. If the counterparty belongs to the local state, CGST and SGST should be levied. If the party belongs to a different state , IGST should be levied.
How to troubleshoot duplicate record error while uploading GSTR- in BUSY?How can I view cash bills separately in the GST reports in BUSY?
To troubleshoot the duplicate record error in the GSTR1 Return, generate the GSTR1 in CSV format. Then, upload the files into the GST offline tool to identify the specific entries for which the error is displaying.
If a duplicate record error appears while uploading GSTR1 in BUSY, check the following aspects:
1.Ensure there is no duplicacy of voucher numbers in BUSY data, as multiple vouchers with the same voucher number are not acceptable on the GST portal.
2.If a voucher has already been uploaded on the GST portal or if some data is auto populated on the portal, attempting to re-upload the same data will result in a duplicate record error.
To view Cash bills in GST reports, follow these steps:
Step 1: Go to Display and click on the GST reports tab
Step 2: Then select GST register and click on supply outward register
Step 3: After selecting Supply Outward Register, a window will appear where you can choose the One Party option.
Step 4: Mention Cash in the party name field, set the desired date range, and click on the Ok button to open the report.
I want to file my GST returns using BUSY. What steps should I follow?
You can file the quarterly GSTR 1 or GSTR 3B from BUSY. Through Json, Govt templates and CSV. We can upload GSTR 1 ereturn directly to the GST Portal.We need to enable the API Access from GST Portal. Then mention the GST portal username in the BUSY.
Pls Follow the Below Steps for Direct Upload GSTR 1 :
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then GST / VAT
Step 5: Mention the GST Portal user name
Step 6: Click on Display Menu
Step 7: Then Gst Reports
Step 8: Then Gst Returns
Step 9: Then GSTR 1 Ereturn select the quaterly date
Step 10: Click on Direct Upload
Pls follow the below steps for return through govt templates above steps same till step 8:
Step 1: Select As per Govt Template
Step 2: Specify the Gst template path & Ereturn Folder Path.
Step 3: Download GST Offline Tool from Gst Portal
Step 4: Select the Excel Generated template data from BUSY.
Step 5: Create JSON file and Upload it on GST Portal.
How to generate gst return from BUSY
Here are the steps for generating gst return from BUSY :
Step 1: Go to Administration Menu
Step 2: Click on Configuration option
Step 3: Then Click on Feature and option
Step 4: Then Click on GST/VAT feature
Step 5: Please ensure that your GST number is correctly entered in the GSTIN field
Step 6: Make sure GST Portal username is accurately provided in the corresponding field located on the right side of the window.
Step 7: Then go to Dispaly Menu
Step 8: Click on Gst Reports
Step 9: Then click on gst Returns
Step 10: Then click on second panel of the option
Step 11: Select the respective return that you want to generate.
Step 12: This action will display five methods for generating the return i.e Direct Upload, JSON, CSV, Govt. Template, Plain Excel
Step 13: Then select the appropriate method, specify the date range by setting the starting and ending dates
Step 14: Then review for any errors. If errors are detected, proceed to resolve each of them.
Step 15: Afterward, proceed to generate GST Return
What are the credentials needed to upload GSTR- direct from BUSY to GST portal?
BUSY need GST portal username & API enablement through API you will get OTP to ensure the security and authenticity of the filing process. It helps to verify the identity of the person filing the return whille uploading gst1 direct upload through BUSY from portal.
Direct uplaod process if the user have standard/enterprise model for direct upload please follow the below steps:
Step 1: Go to administration menu and then click on configuration
Step 2: Features/option then click on gst/vat
Setp 3: Enter then gstportal user name in same field and then save
Step 4: Open gst portal click on view profile & then select manage API access enable for 30 days and confirm
Step 5: Go to dispaly menu
Step 6: Gst reports and then select Gst return
Step 7: Select Gst e-return and then select Direct upload
Step 8: Select month/enter the date of filling
Step 9: Check all possible error tabs and clear all errors if you found and then proceed
Step 10: Enter OTP and proceed and after some min. you can check your return data on gst portal "
My GSTR-B is showing error while filing on the portal. How to check and resolve errors in GSTR-B in BUSY?
If GSTR-3B is showing error while filing on the portal,to resolve errors in GSTR-3B in BUSY Software you can check and follow these Steps:
1:You need to check your BUSY Software,is there are any negative entries in your GSTR 3B,because the portal does not accept negative entries.
2:Please check is a party's GST number is correct or not,validate and check if its showing incorrect then mention correct gst no.
3:please Check the tagging of your invoices, such as transport charges, freight charges, or other charges, to see which specific categories they have been tagged under.
4:while generating GSTR3B return you need to check there errors in transctions,Hsn summary and Document summary,if there is any error is showing, you can check and resolve it.
5:If still showing error in portal,so you can generate GSTR3B return As Per Governemnt Template,after that you can create json then check error on portal then resolve in BUSY, then generate again GSTR3B and upload on portal make sure it will uploaded successfully.
If still having same issue then you can contact us on our centerlized 24*7helpline number i.e. 8282828282 or 011-40964096
Who can assist me further with troubleshooting the GSTR file upload issue in BUSY?How do I record and track sales invoices in BUSY?
For resloving the problem of not uploading GST returns on portal need to follow below given steps
Step 1:Go to administration menu and select configuration from it.
Step 2:After that select feature and option and then select GST/VAT tab.
Step 3:In GST/VAT window make sure you have mentioned correct GSTIN and GST portal username.
Step 4:Go to display option and select GST reports from it.
Step 5:From GST Reports option select GST Return option.
Step 6:In GST return option you will find GSTR1 eReturn and GSTR3B eReturn.
Note:We recommed you before generating or uploading GSTR return from BUSY it is good practice to have the latest product and statutory release of BUSY.
For recording and tracking the sale voucher in BUSY need to follow given steps
Step 1:Go to transcation menu and select the sales from it.
Step 2:Click on add option and add voucher by adding all details to it.
Step 3:For display of sales report go to display option and select account books option.
Step 4:In accounts books click on account register standard standard and then sales register.
How to download the GSTR data in BUSY to match it with the BUSY data .
For downloading the GSTR1 data from BUSY need to follow below given steps.
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration option select feature and option and after selecting feature and option click on GST/VAT.
Step 3: In GST/VAT window make sure to mention GSTIN and Gst portal username.
Step 4: After that login your GST portal and Go to your Return dashboard.
Step 5: Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 6: And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 7: Then Click on confirm button to save.
Step 8: Now login your company in BUSY and Go to transaction option and select Gst misc. utilities.
Step 9: In Gst misc. utilities select download GSTR json data option and in next window click on download button to save data.
Step 10: Now from gst misc. utilties select reconcile gstr data and select GSTR1 to reconcile it with portal data.
