Frequently Asked Questions

To check in BUSY if a return is successfully filled on GST Portal, you need to follow these steps:
 Step 1: Open the Transactions menu and select GST Misc. Utilities.
 Step 2: Choose Check Party Return Filing Status and select Self.
 Step 3: Select the financial year and the report type (GSTR1 / GSTR3B / Both).
 Step 4: The report will display the filing status and date for each return.
 You can also check the status on the GST portal directly.

To generate GSTR1 return for the previous month, you need to follow these steps:
Step 1: Go to display menu then select GST reports option and click on GST returns.
Step 2: Select GSTR1 eReturn option then choose the available option to generate the return such as JSON, CSV File, etc.
Step 3: Enter the previous month date range then specify the ereturn file path and press Ok.
Step 4: Click on check possible errors and if not found any error then proceed to generate.

If the GST Offline Tool is not opening on your system, you can try the following solutions:
 1. Make sure your system meets the minimum system requirements for the tool.
 2. Check if there are any compatibility issues with your operating system.
 3. Try reinstalling the tool or updating it to the latest version.
 4. Restart your system and try opening the tool again.
 5. If the issue persists, contact the GST helpline or consult a technical expert for further assistance.

If the HSN code descriptions are not showing in the GSTR1 return then check HSN/SAC description option and check there description are mention or not. To check them you need to follow these steps:
 Step 1: Go to Administration menu and click on Miscellaneous Data Entry.
 Step 2: Select Update HSN / SAC Description and click on Load HSN / SAC Codes Unit.
 Step 3: See the description column for each HSN and unit. If blank enter the description and save.

To remove duplicate HSN codes before generating the GSTR-1 file, 
 you can review your item master or invoice section of BUSY and modify any duplicate HSN code of an item but after backup 
 you can also update item hsn code from update hsn/sac description option of gst misc. utilities option.
 Bulk updation multiple item creation/modification also you modify item hsn code in bulk
 Make sure you have a latest backup of your BUSY data before doing above process.

There could be several reasons why your uploaded GSTR-1 returns are still showing errors after multiple attempts. Some possible reasons could be
 Step 1 : Incorrect data entry
 Step 2 : Missing or invalid information
 Step 3 : Connectivity issues, or technical glitches. 
 Step 4 : It is important to carefully review and validate the data before uploading, ensure all required fields are filled correctly, and check for any error messages or notifications provided by the software or GST portal.

To generate GSTR 1 JSON file in BUSY, you can follow the below steps :
 Step 1. Go to Display 
 Step 2. Then click on GST Report 
 Step 3. Select GST return 
 Step 4. Select the E-return which you wants to download it's JSON.
 Step 5. On clicking E-return,Select JSON.
 Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.

If you are unable to upload Gst return then please check the below steps :
 Step 1: Ensure that your BUSY software has been updated to the latest version and release.
 Step 2: Ensure that no errors are present in the Transaction Summary, HSN Summary, and Document Summary.
 Step 3: Check your internet connection is stable and working properly 
 Step 4: Verify that your GST portal has been successfully logged in, as sometime issues might arise with the portal.

In BUSY you can set return filing frequency either monthly or quarterly. To set it up you can follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Here, you can choose the Return Filling Freq. from the dropdown list such as Default / Monthly / Quarterly as per the requirements and save.
 Note: Please take latest backup of your data before making any changes.

If some taxable supplier invoices are not showing up in the GSTR1 report in BUSY, check the ppossible reasons:
1. Cross verify that Skip in GST report option must not disable in sales/purchase type and item master.
2. Verify that Voucher is saved without applying the tax.
3. Confirm for tax account selected in the sale type and tax bill sundries is correct.
4. Ensure that the tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is should be appropriate.