Frequently Asked Questions

To generate GSTR 1 JSON file in BUSY, you can follow the below steps :
 Step 1. Go to Display 
 Step 2. Then click on GST Report 
 Step 3. Select GST return 
 Step 4. Select the E-return which you wants to download it's JSON.
 Step 5. On clicking E-return,Select JSON.
 Step 6. If you select JSON, then click on it and mention date of return and specify the path of folder in which you get the JSON file.

If you are unable to upload Gst return then please check the below steps :
 Step 1: Ensure that your BUSY software has been updated to the latest version and release.
 Step 2: Ensure that no errors are present in the Transaction Summary, HSN Summary, and Document Summary.
 Step 3: Check your internet connection is stable and working properly 
 Step 4: Verify that your GST portal has been successfully logged in, as sometime issues might arise with the portal.

In BUSY you can set return filing frequency either monthly or quarterly. To set it up you can follow these steps:
 Step 1: Open the Administration menu and select Configuration.
 Step 2: Choose Features / Options and then GST / VAT. 
 Step 3: Here, you can choose the Return Filling Freq. from the dropdown list such as Default / Monthly / Quarterly as per the requirements and save.
 Note: Please take latest backup of your data before making any changes.

you can delete previously uploaded data if there were errors and you need to upload a corrected file for GST returns by following these general steps:
 Step 1: Navigate to the GST reports Step 2: Select the Correct Return Period
 Step 3: Look for the previously uploaded data Step 4: Delete or Amend the Data
 Step 5: input the corrected figures, details, or entries as needed.
 Step 6: After you've corrected the data, make sure to save or update the changes.

There could be several reasons why a sale entry not reflecting in the GSTR1. Some of the reason are:
 Step 1: In the Item master and Sale Type Master the option of Skip in GST Reports is Y.
 Step 2: Voucher is saved without applying the tax.
 Step 3. The tax account selected in the sale/purchase type and tax bill sundries is incorrect.
 Step 4: The tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is wrong.

You can follow below steps to resolve the issue while filling GST returns:
 Step 1: First re upload it and check the error.
 Step 2: Download the error report.
 Step 3: Then download offline tool through GST portal and install it.
 Step 4: Open offline tool then select option for open downloaded error file from GST portal.
 Step 5: Choose file to upload select file and open it.
 Step 6: You will find the error,correct it in BUSY and re upload.

Find out the steps to succesfully Direct upload gstr from BUSY
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT. 
Step 3: Enter your GST portal username and make sure gst no also mentioned
Step 4: Then go the Display menu and select GST Reports.
Step 5: Then go to GST Returns 
Step 6 :Then go to GSTR-1 eReturn and select Direct Upload option
Step 7 : Enter the date range and upload return

If you want to upload your GST returns directly from BUSY then please follow the given steps
 Step 1: Go to display
 Step 2: Then gst report
 Step 3: Then gst returns
 Step 4: Then gst e return
 Step 5: Then select direct upload to upload direct from BUSY
 If still having same issue then you can contact us on our centerlized 24*7 helpline 
 number i.e. 8282828282 or 011-40964096. 
 You can also share your query on support@busy.in

You can try with uploading return with json format while api is under maintenance, steps to generate json from BUSY
 Step 1:Go to display menu and select GST reports option.
 Step 2:Then select GST Returns option.
 Step 3:After that select the GST return which you want to export in json or excel template.
 Step 4:Then specify the period and check possible errors in the specified period.
 Step 5:Lastly click on proceed with json or excel as the case may be.

If some taxable supplier invoices are not showing up in the GSTR1 report in BUSY, check the ppossible reasons:
1. Cross verify that Skip in GST report option must not disable in sales/purchase type and item master.
2. Verify that Voucher is saved without applying the tax.
3. Confirm for tax account selected in the sale type and tax bill sundries is correct.
4. Ensure that the tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is should be appropriate.