Frequently Asked Questions

System Requirement to install the GSTR temp in system : 
 To use the tool efficiently, ensure that you have the following installed on your system:
 Operating system Windows 7 or above. The tool does not work on Linux and Mac.
 Browser: You need one of these browsers installed on your system.
 Internet Explorer 10+
 Google Chrome 49+
 Firefox 45+
 Microsoft Excel 2010 & above
 Alternatively, for any below version the tool will open in a default browser.

Re-logging into BUSY will not fix the highlighting problem. Further you can check below mention points.
 1. Make sure your have entered the relevant purchase voucher in BUSY. 
 2. Make sure while reconcile the GSTR data from GST misc. utilities you have selected the corrrect period. 
 3. Make sure you have mentioned correct GST number of supplier in account master. 
 4. Make sure your voucher number and date are correctly mentioned in purchase voucher.

the process for uploading documents directly is given below 
1. go to the GST reports under display menu
2. open GSTR return 
3. then select GSTR1 E-return 
4. and select direct upload option 
5. mentioned relevant date period and other details as per required 
6. click on ok 
7. check possible error screen will be appeared 
9. check all option Transaction error, HSN summary and Document summary 
10. if all detaiuls correct then you can proceed to return filling.

Find out the steps to check if there is issue in any voucher while generating gstr1 json file 
 Step 1 : While generating json file make sure to check possible errors
 Step 2 : Check error in transactions
 Step 3 : Then Check error in Hsn summary
 Step 4 : Then Check error in Document summary 
 Step 5 : If any error is there in transaction showing then rectify that first and then generate json

To claim ITC on these expenses, you need to follow these steps:
 Step 1: Record Expense Entries from Journal entries from the Transaction menu .
 Step 2: Selct register expense as GST nature while entering the transaction. 
 Step 3: Verify that the GST tax rates applied to the expense
 Step 4; GSTR-2A is the inward supplies return
 Step 5: Claim ITC in GSTR-3B
 Step 6; Cross-check the entries in your GSTR-2A to confirm that the expenses

When error related to missing or incorrect HSN Code is shown while generate gst e returns we can fix it following these steps
 Step 1 Enter on the error description shown in error list
 Step 2 Select the transcation details option in which transactions are shown which include item with missing or incorrect HSN code in it
 Step 3 Check item details with missing or incorrect HSN code
 Step 4 Again generate gst e returns and proceed

Find out the steps to do if otp not recieving while downloading gst return data in BUSY
 Step 1 : open Gst portal on google chrome 
 Step 2 : Then Log in portal 
 Step 3 : Then go to profile 
 Step 4 : Then go to manage api acess option 
 Step 5 : Then enable api acess for 30 days 
 Step 6 : After that process you will receive otp on email

To resolve the issue with direct upload of gstr1 in BUSY you can follow these steps:
 1. Make sure you are using updated version of BUSY 
 2. Check your internet connection to ensure it is stable and working properly.
 3. Verify your gstno and Gst portal username 
 4. Double-check if you have entered the correct OTP (One-Time Password) received on your registered mobile number.
 Further contact to our support helpline no 8282828282 for more assistance

Steps to download json file and excel template from BUSY to upload it on government portal.
 Step 1:Go to display menu and select GST reports option.
 Step 2:Then select GST Returns option.
 Step 3:After that select the GST return which you want to export in json or excel template.
 Step 4:Then specify the period and check possible errors in the specified period.
 Step 5:Lastly click on proceed with json or excel as the case may be.

Some of the reasons why the GSTR3B and Sales Register's Values may not match in BUSY are:
 1. The tax account selected in the sale type and tax bill sundries is incorrect.
 2. The tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is wrong.
 3. The accounting configurations in the bill sundry for other charges and discount are not as per your requirements.
 There may be other reasons depending on the situation.