Frequently Asked
Questions

Q: Is there any alternative method for filing GST returns if the software is not working properly?What is the process to link my bank account with BUSY for auto bank feeds?

If the software is not working properly then you can generate the GST return from offline tool and other related applications, further you can also consult with your CA of Accountat. Currently, BUSY does not have any default option to link your Bank account for auto feed. However, you can contact your authorized channel partner and ask them for a customized solution. They will be able to assist you with your specific needs and preferences.

Q: When I try to select a date for return in BUSY as want to file GST return , it's not showing up. What should I do?

If you are not able to select date for return then you can follow some steps: Step 1: Go to the Administration and then click on Configuration. Step 2: Now click on Feature and option and then click on GST VAT option. Step 3: Now find the option for Return Filling Freq. and you can search by F3 short cut key and then specify Default and save the configuration and check GST reports.Now you can filter with date.

Q: Why is the party name field blank in the return even after I added the customer name during billing for a cash sale?

If party anme show blank in the return then follow the given steps : Step 1: Go to display menu Step 2: Click on Gst reports Step 3: Then click on Gst return Step 4: Then click on Gstr option and then select method to upload return Step 5: Then select Account to be shown by Name instead of ALIAS Step 6: Then click on OK button and generate return

Q: What if client is not available to provide OTP at the time of filing GSTR e-Returns through direct upload option?

If the client is not available to provide the OTP at the time of filing returns, the filing process cannot proceed. The OTP is mandatory for filing returns with direct upload option, and without it, the filing cannot be completed but at that time you can proceed with our another option/format of filing GSTR1 as OTP is not mandatory for rest format of GSTR1 like : JSON/ CSV/ As Per Govt Template / Plain Execl.

Q: What steps should I follow to cross-verify voucher entries with books for GSTR- filing?

To cross-verify voucher entries in BUSY for GSTR-1 filing, you can follow these steps: Step 1: Check the GSTR1 report in BUSY and verify the data. You should press enter on each section to confirm the data displayed within it. Step 2: Any rows highlighted in red are considered invalid and may generate an error during the uploading process. Step 3: Alternatively, you can check error reports before generating the GSTR1 return from BUSY.

Q: I want to unregister from GST. How can I do this through BUSY?

There is no such option to unregister GSTIN from BUSY need to apply on GST portal for that but if you want to remove GSTIN from BUSY can do it by following below given steps. Step 1: Go to administration menu and select configuration from it. Step 2 In configuration select feature and option then click on GST/VAT tab. Step 3 In GST/VAT window search for GSTIN field remove GSTIN no and save it.

Q: How can I troubleshoot errors in my GST return filing using BUSY?

To troubleshoot errors in GST filing ereturn from BUSY, Pls Follow the Below Steps : Step 1: Make sure that the HSN Code has been properly updated in the Item masters. Step 2: UQC Code should be updated in the Unit. Step 3: Voucher number should be 16 characters only with inclusive of - or / only. Step 4: Tax rate should be properly updated in the item master and charge during the voucher entry.

Q: How to manage or enable GST API Access on GST Portal?

To manage or enable GST API access in your profile.follow the following steps:Step 1: Log in to the GST portal and navigate to the ‘My profile’ section. Step 2: Under the quick-links panel, select ‘Manage API access’. Step 3: Click ‘Yes’. Step 4: Duration dropdown will be displayed. Select the desired duration and click confirm. Step 5: A taxpayer can keep the API session active for a minimum of six hours and a maximum of up to 30 days.

Q: What steps diagnose and troubleshoot GST return filing errors in BUSY?

To troubleshoot errors in GST filing ereturn from BUSY, Pls Follow the Below Steps : Step 1: Make sure that the HSN Code has been properly updated in the Item masters. Step 2: UQC Code should be updated in the Unit. Step 3: Voucher number should be 16 characters only with inclusive of - or / only. Step 4: Tax rate should be properly updated in the item master and charge during the voucher entry.

Q: GSTR1 template file not found error showing what to do?

If the GSTR1 template file is not found and an error is showing, you need to follow the below steps: Step 1: Open the browser, visit the gst.gov.in site, then click on Download. Step 2: then select the offline tools, then click on the Returns Offline tool. Step 3: then click on the download GSTR-1 and GSTR-2 options to download the template file after downloading. Step 4: You need to rename the template from 2.0 to 1.9 for GSTR-1.

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Is there any alternative method for filing GST returns if the software is not working properly?What is the process to link my bank account with BUSY for auto bank feeds?

If the software is not working properly then you can generate the GST return from offline tool and other related applications, further you can also consult with your CA of Accountat.
 Currently, BUSY does not have any default option to link your Bank account for auto feed. However, you can contact your authorized channel partner and ask them for a customized solution. They will be able to assist you with your specific needs and preferences.

When I try to select a date for return in BUSY as want to file GST return , it's not showing up. What should I do?

If you are not able to select date for return then you can follow some steps:
Step 1: Go to the Administration and then click on Configuration.
Step 2: Now click on Feature and option and then click on GST VAT option.
Step 3: Now find the option for Return Filling Freq. and you can search by F3 short cut key and then specify Default and save the configuration and check GST reports.Now you can filter with date.

Why is the party name field blank in the return even after I added the customer name during billing for a cash sale?

If party anme show blank in the return then follow the given steps :
 Step 1: Go to display menu 
 Step 2: Click on Gst reports 
 Step 3: Then click on Gst return 
 Step 4: Then click on Gstr option and then select method to upload return
 Step 5: Then select Account to be shown by Name instead of ALIAS 
 Step 6: Then click on OK button and generate return

What if client is not available to provide OTP at the time of filing GSTR e-Returns through direct upload option?

If the client is not available to provide the OTP at the time of filing returns, the filing process cannot proceed. The OTP is mandatory for filing returns with direct upload option, and without it, the filing cannot be completed but at that time you can proceed with our another option/format of filing GSTR1 as OTP is not mandatory for rest format of GSTR1 like : JSON/ CSV/ As Per Govt Template / Plain Execl.

What steps should I follow to cross-verify voucher entries with books for GSTR- filing?

To cross-verify voucher entries in BUSY for GSTR-1 filing, you can follow these steps:
 Step 1: Check the GSTR1 report in BUSY and verify the data. You should press enter on each section to confirm the data displayed within it. 
 Step 2: Any rows highlighted in red are considered invalid and may generate an error during the uploading process.
 Step 3: Alternatively, you can check error reports before generating the GSTR1 return from BUSY.

I want to unregister from GST. How can I do this through BUSY?

There is no such option to unregister GSTIN from BUSY need to apply on GST portal for that but if you want to remove GSTIN from BUSY can do it by following below given steps.
 Step 1: Go to administration menu and select configuration from it.
 Step 2 In configuration select feature and option then click on GST/VAT tab.
 Step 3 In GST/VAT window search for GSTIN field remove GSTIN no and save it.

How can I troubleshoot errors in my GST return filing using BUSY?

To troubleshoot errors in GST filing ereturn from BUSY, Pls Follow the Below Steps :
 Step 1: Make sure that the HSN Code has been properly updated in the Item masters.
 Step 2: UQC Code should be updated in the Unit.
 Step 3: Voucher number should be 16 characters only with inclusive of - or / only.
 Step 4: Tax rate should be properly updated in the item master and charge during the voucher entry.

How to manage or enable GST API Access on GST Portal?

To manage or enable GST API access in your profile.follow the following steps:Step 1: Log in to the GST portal and navigate to the ‘My profile’ section.
Step 2: Under the quick-links panel, select ‘Manage API access’.
Step 3: Click ‘Yes’.
Step 4: Duration dropdown will be displayed. Select the desired duration and click confirm.
Step 5: A taxpayer can keep the API session active for a minimum of six hours and a maximum of up to 30 days.

What steps diagnose and troubleshoot GST return filing errors in BUSY?

To troubleshoot errors in GST filing ereturn from BUSY, Pls Follow the Below Steps :
 Step 1: Make sure that the HSN Code has been properly updated in the Item masters.
 Step 2: UQC Code should be updated in the Unit.
 Step 3: Voucher number should be 16 characters only with inclusive of - or / only.
 Step 4: Tax rate should be properly updated in the item master and charge during the voucher entry.

GSTR1 template file not found error showing what to do?

If the GSTR1 template file is not found and an error is showing, you need to follow the below steps:
Step 1: Open the browser, visit the gst.gov.in site, then click on Download.
Step 2: then select the offline tools, then click on the Returns Offline tool.
Step 3: then click on the download GSTR-1 and GSTR-2 options to download the template file after downloading.
Step 4: You need to rename the template from 2.0 to 1.9 for GSTR-1.

Frequently AskedQuestions