Frequently Asked Questions

If you are unable to uplaod gstr1 from BUSY,You can check common mistake report by using these steps:
Step 1: Go to Display menu and click on GST Reports.
Step 2: Select GST Audit Reports then click on Common Mistakes.
Step 3:The report will show the common mistakes in account or item masters. If found correct them.
Check gstin and gst portal username under gst/vat tab
Now,when uploading gstr1 from BUSY from gstr1 e-reutrn,you can also check possible errors and then proceed.

Find out the steps to check if there is issue in any voucher while generating gstr1 json file 
 Step 1 : While generating json file make sure to check possible errors
 Step 2 : Check error in transactions
 Step 3 : Then Check error in Hsn summary
 Step 4 : Then Check error in Document summary 
 Step 5 : If any error is there in transaction showing then rectify that first and then generate json

To claim ITC on these expenses, you need to follow these steps:
 Step 1: Record Expense Entries from Journal entries from the Transaction menu .
 Step 2: Selct register expense as GST nature while entering the transaction. 
 Step 3: Verify that the GST tax rates applied to the expense
 Step 4; GSTR-2A is the inward supplies return
 Step 5: Claim ITC in GSTR-3B
 Step 6; Cross-check the entries in your GSTR-2A to confirm that the expenses

When error related to missing or incorrect HSN Code is shown while generate gst e returns we can fix it following these steps
 Step 1 Enter on the error description shown in error list
 Step 2 Select the transcation details option in which transactions are shown which include item with missing or incorrect HSN code in it
 Step 3 Check item details with missing or incorrect HSN code
 Step 4 Again generate gst e returns and proceed

Find out the steps to do if otp not recieving while downloading gst return data in BUSY
 Step 1 : open Gst portal on google chrome 
 Step 2 : Then Log in portal 
 Step 3 : Then go to profile 
 Step 4 : Then go to manage api acess option 
 Step 5 : Then enable api acess for 30 days 
 Step 6 : After that process you will receive otp on email

To resolve the issue with direct upload of gstr1 in BUSY you can follow these steps:
 1. Make sure you are using updated version of BUSY 
 2. Check your internet connection to ensure it is stable and working properly.
 3. Verify your gstno and Gst portal username 
 4. Double-check if you have entered the correct OTP (One-Time Password) received on your registered mobile number.
 Further contact to our support helpline no 8282828282 for more assistance

Steps to download json file and excel template from BUSY to upload it on government portal.
 Step 1:Go to display menu and select GST reports option.
 Step 2:Then select GST Returns option.
 Step 3:After that select the GST return which you want to export in json or excel template.
 Step 4:Then specify the period and check possible errors in the specified period.
 Step 5:Lastly click on proceed with json or excel as the case may be.

Some of the reasons why the GSTR3B and Sales Register's Values may not match in BUSY are:
 1. The tax account selected in the sale type and tax bill sundries is incorrect.
 2. The tax type selected in the tax accounts, such as IGST, CGST, SGST, etc., is wrong.
 3. The accounting configurations in the bill sundry for other charges and discount are not as per your requirements.
 There may be other reasons depending on the situation.

To fix the issue of GST Form 3B getting downloaded in two separate parts with an error message, you can try the following steps:
 Step 1. Ensure that you have filed your GST returns before attempting to download the form.
 Step 2 . Check if there are any software updates available for BUSY that may address this issue.
 Step 3 . Verify that you are downloading the correct form and not a different version or form.

To validate and verify the data in a JSON file for e-returns before uploading it in gst portal, you can follow these steps:
 Step 1: Go to Display menu and select Gst Reports from it.
 Step 2: In Reports select Gst Returns option and then click on GSTR-1 w.e.f may 2021.
 Step 3: Then select date range for which you want to view report.
 Step 4: Lastly click on ok button to view the report.