Frequently Asked Questions

If the software is not working properly then you can generate the GST return from offline tool and other related applications, further you can also consult with your CA of Accountat.
 Currently, BUSY does not have any default option to link your Bank account for auto feed. However, you can contact your authorized channel partner and ask them for a customized solution. They will be able to assist you with your specific needs and preferences.

If you are not able to select date for return then you can follow some steps:
Step 1: Go to the Administration and then click on Configuration.
Step 2: Now click on Feature and option and then click on GST VAT option.
Step 3: Now find the option for Return Filling Freq. and you can search by F3 short cut key and then specify Default and save the configuration and check GST reports.Now you can filter with date.

If party anme show blank in the return then follow the given steps :
 Step 1: Go to display menu 
 Step 2: Click on Gst reports 
 Step 3: Then click on Gst return 
 Step 4: Then click on Gstr option and then select method to upload return
 Step 5: Then select Account to be shown by Name instead of ALIAS 
 Step 6: Then click on OK button and generate return

If the client is not available to provide the OTP at the time of filing returns, the filing process cannot proceed. The OTP is mandatory for filing returns with direct upload option, and without it, the filing cannot be completed but at that time you can proceed with our another option/format of filing GSTR1 as OTP is not mandatory for rest format of GSTR1 like : JSON/ CSV/ As Per Govt Template / Plain Execl.

There the few steps to follow to avoid this error during GST retrin portal.
 Step 1: Make sure your BUSY update with latest release.
 Step 2: Select the latest rule for filling GST e return.
 Step 3: Check all possible error before uploading GSTR E return like, error in transaction summary,HSN summary, document summary.
 Step 4: Check internet connection.
 Step 5: Exclude BUSY in your anti virus.
 Step 6: Define fresh folder path for generation.

To rectify the issue of incorrect transitional credit carried forward in the ITC credit summary of BUSY follow this steps 
1. you need to switch the financial year from administration menu.
2. Open the change F.Y year option under administration menu.
3. select the option to carry forward pending ITC. This will ensure that any pending ITC from the previous financial year is carried forward correctly in next year.
4. then you can check ITC credit summary .

In BUSY, you cannot file GSTR 9 directly on GST portal further you can get the GSTR-9 report for display purposes by following the steps.
 Step 1: Go to Display then click on GST reports
 Step 2: Then select the GST return option
 Step 3: Now Click on GSTR 9 (Annual return) option and mention the Date range for whole year
 Step 4: After click on OK tab , GSTR 9 is ready to display.

To cross-verify voucher entries in BUSY for GSTR-1 filing, you can follow these steps:
 Step 1: Check the GSTR1 report in BUSY and verify the data. You should press enter on each section to confirm the data displayed within it. 
 Step 2: Any rows highlighted in red are considered invalid and may generate an error during the uploading process.
 Step 3: Alternatively, you can check error reports before generating the GSTR1 return from BUSY.

There is no such option to unregister GSTIN from BUSY need to apply on GST portal for that but if you want to remove GSTIN from BUSY can do it by following below given steps.
 Step 1: Go to administration menu and select configuration from it.
 Step 2 In configuration select feature and option then click on GST/VAT tab.
 Step 3 In GST/VAT window search for GSTIN field remove GSTIN no and save it.

To troubleshoot errors in GST filing ereturn from BUSY, Pls Follow the Below Steps :
 Step 1: Make sure that the HSN Code has been properly updated in the Item masters.
 Step 2: UQC Code should be updated in the Unit.
 Step 3: Voucher number should be 16 characters only with inclusive of - or / only.
 Step 4: Tax rate should be properly updated in the item master and charge during the voucher entry.