Frequently Asked
Questions

Q: How can i show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return?

To show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return, you can follow the below steps: Step 1: Go to display section then click on gst reports. Step 2: Choose GST return option then select gstr1 return. Step 3: Now, specify the date range then enable show the exempt, nil rated and zero rated entries in taxable invoice separately and open the report.

Q: Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal.

To connect BUSY with Government GST Portal, BUSY software should be authorised via OTP (on registered mobile number at GST portal) If Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal follow the below steps: Step 1:- Check mismatch value gstr3b report and portal (Party mention manual in BUSY) Step 2:- Go to Display>gst return>gst r3b generate json Step 3:- Upload gstr 3b json in portal.

Q: I need to re-download my CSV file. What is the process for this?

If you want to re-download your CSV file please follow these steps: Step 1: Open your company in BUSY Step 2: Then go to display menu Step 3: Then click on GST reports Step 4: After that click on GST returns Step 5: Then click on GST E-return Step 6: Then you can export your csv file again from BUSY software

Q: Why is the GST return filing taking so much time? Is this expected?

The delay in GST return filing may be due to various factors such as technical issues, errors in data, or high volume of filings. While some delays are expected during peak filing periods, it is important to ensure that all necessary information is accurately entered to avoid any further delays. Note: If delay still not resolved you can contact to the Gst portal customer care number.

Q: How can I fix the error of duplicate voucher numbers in BUSY

To resolve the issue of duplicate voucher numbers in BUSY, follow these steps: Step1 Generate the Day Book Report for the selected period. Step2 IdentiFinancial Year the difference in voucher numbers for Starting No, Sale, Sale Return, and Credit Note. Step3 Take a backup and update the voucher suffix number for all transactions where a difference is found. Step4 After changing the voucher numbers, upload Gstr1 to solve the issue.

Q: How to view the Gst reports for specified period.

To view Gst reports for specified period need to follow below given steps Step 1: Go to display menu and select Gst reports option from it. Step 2: In gst reports select the relevant report which you want to view like gst summaries, gst returns, gst register. Step 3: After opening the reports mention the date range for which you want to generate the reports.

Q: How do I file nil returns in BUSY?

To file nil returns from BUSY, You can follow the given steps : Step 1. Go to Display Step 2. Click on GST Report Step 3. Select GST Return Step 4. Click the e-return which you wants to file. Step 5. Click Y on the option Show Excempt/nr/zr Entries in taxable invoice separately. Step 6. you can upload it on gst portal."

Q: How to generate GSTR Returns in plain excel.

Steps to generate GSTR Return in plain excel file from BUSY Step 1:Go to display menu and select GST reports option. Step 2:Then select GST Returns option. Step 3:After that select the GST return which you want to export and select format plain excel. Step 4:Then specify the period and check possible errors in the specified period. Step 5:Lastly click on proceed plain excel.

Q: What could have gone wrong if the invoice raised from BUSY is not reflecting in the GST portal?

If the invoice raised from BUSY is not reflecting in the GST portal, it could be because the return R1 has not been filed yet. B2B invoices will only show up on the GST portal after filing the return. It is recommended to wait for some time as there may be a delay in updating the GST portal, especially on the first day of e-invoicing implementation.

Q: How can I resolve the issue of my invoice details not showing while generating GSTR- file in BUSY?

Reasons behind invoice details not showing while generating can be followings. 1. Wrong voucher date could be the first reason why the invoice not showing in the GST Return. 2. Mentioned Y on the Skip in gst reports either in sale type or item master. 3. Invalid GSTIN of the recipient could be the one reason too for not showing invoice in the Gst Return.

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How can i show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return?

To show the exempt, nil rated and zero rated entries in taxable invoice separately in GSTR1 return, you can follow the below steps:
Step 1: Go to display section then click on gst reports.
Step 2: Choose GST return option then select gstr1 return.
Step 3: Now, specify the date range then enable show the exempt, nil rated and zero rated entries in taxable invoice separately and open the report.

Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal.

To connect BUSY with Government GST Portal, BUSY software should be authorised via OTP (on registered mobile number at GST portal)
If Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal follow the below steps:
Step 1:- Check mismatch value gstr3b report and portal (Party mention manual in BUSY) 
Step 2:- Go to Display>gst return>gst r3b generate json
Step 3:- Upload gstr 3b json in portal.

I need to re-download my CSV file. What is the process for this?

If you want to re-download your CSV file please follow these steps: 
 Step 1: Open your company in BUSY 
 Step 2: Then go to display menu 
 Step 3: Then click on GST reports 
 Step 4: After that click on GST returns 
 Step 5: Then click on GST E-return 
 Step 6: Then you can export your csv file again from BUSY software

Why is the GST return filing taking so much time? Is this expected?

The delay in GST return filing may be due to various factors such as technical issues, errors in data, or high volume of filings. While some delays are expected during peak filing periods, it is important to ensure that all necessary information is accurately entered to avoid any further delays.
 Note: If delay still not resolved you can contact to the Gst portal customer care number.

How can I fix the error of duplicate voucher numbers in BUSY

To resolve the issue of duplicate voucher numbers in BUSY, follow these steps:
Step1 Generate the Day Book Report for the selected period.
Step2 IdentiFinancial Year the difference in voucher numbers for Starting No, Sale, Sale Return, and Credit Note.
Step3 Take a backup and update the voucher suffix number for all transactions where a difference is found.
Step4 After changing the voucher numbers, upload Gstr1 to solve the issue.

How to view the Gst reports for specified period.

To view Gst reports for specified period need to follow below given steps
 Step 1: Go to display menu and select Gst reports option from it.
 Step 2: In gst reports select the relevant report which you want to view like gst summaries, gst returns, gst register.
 Step 3: After opening the reports mention the date range for which you want to generate the reports.

How do I file nil returns in BUSY?

To file nil returns from BUSY, You can follow the given steps : 
 Step 1. Go to Display 
 Step 2. Click on GST Report 
 Step 3. Select GST Return 
 Step 4. Click the e-return which you wants to file.
 Step 5. Click Y on the option Show Excempt/nr/zr Entries in taxable invoice separately.
 Step 6. you can upload it on gst portal."

How to generate GSTR Returns in plain excel.

Steps to generate GSTR Return in plain excel file from BUSY
 Step 1:Go to display menu and select GST reports option. 
 Step 2:Then select GST Returns option.
 Step 3:After that select the GST return which you want to export and select format plain excel.
 Step 4:Then specify the period and check possible errors in the specified period.
 Step 5:Lastly click on proceed plain excel.

What could have gone wrong if the invoice raised from BUSY is not reflecting in the GST portal?

If the invoice raised from BUSY is not reflecting in the GST portal, it could be because the return R1 has not been filed yet. B2B invoices will only show up on the GST portal after filing the return. It is recommended to wait for some time as there may be a delay in updating the GST portal, especially on the first day of e-invoicing implementation.

How can I resolve the issue of my invoice details not showing while generating GSTR- file in BUSY?

Reasons behind invoice details not showing while generating can be followings.
 1. Wrong voucher date could be the first reason why the invoice not showing in the GST Return.
 2. Mentioned Y on the Skip in gst reports either in sale type or item master.
 3. Invalid GSTIN of the recipient could be the one reason too for not showing invoice in the Gst Return.

Frequently AskedQuestions