Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
My exported GST file does not contain complete data. How do I ensure it exports full data from BUSY?
To ensure that your complete data has been exported in gst file generated from BUSY then please follow the steps given below:
Step 1: Go to Display Menu
Step 2: Click on GST Reports option
Step 3: Then Click on Gst Returns
Step 4: Next, select the very First panel of the provided options to view your data, such as GSTR1, GSTR3B, or IFF.
Step 5: Specify the correct date range and enable or disable given options to check your data as per your requirement, If the data is correct then,
Step 6: Click on Second panel of E-Returns
Step 7: Then Click on GSTR1 E-Return, GSTR3B E-Return, or IFF then you will get 5 option to generate E-Return
Step 8: Select the preferred method for uploading GST data on the portal, specify the correct date range and enable or disable options as needed.
Step 9:Verify if any errors and make the necessary corrections before generating the E-Return.
Step 10: Once you have resolved the provided error, you can then proceed to generate the E-return.
What will information be there in errro report generated during the uploading process of GSTR JSON ?
The error report generated during GSTR JSON Data upload will contain information about the specific errors or failures encountered during the upload process. These reports will provide details about the nature of the error, such as missing or incorrect data like blank UQC For Gst E-Returns and invalid HSN CODE or GSTIN,
duplicacy in voucher no.etc.and You can easily encountered these error by
taking some fews steps and those steps are-
Step 1-Go to the GST Portal click on Download option then click on offline Tools and then Return offline tool and download the tool and install GST Offline Tool in the system.
Step 2- After install GST Offline Tool Generated error Report during upload of GSTR JSON Data open in GST Offline tool in Option of 'Open Downloaded Error file from GST portal'after select the errro file.
Step 3- Rectify all the errror which are shwoing in GST Offline tool.
So it will help identify the issues that need to be resolved in order to successfully upload the GST returns data.
I do not have excel in my system then how can i upload my GSTR report?
If you do not have Excel installed on your system and still wish to upload your GSTR return,
please follow the provided steps
Step 1: Go to Desktop menu then GST report
Step 2: Then GST returns then gstr 1 e return
Step 3: You need to select JSON or direct upload in case you do not have excel.
Step 4: Then it will redirect you to configure section if required and configuration.
Step 5: In Direct uploading it will lead to you GST VAT configuration wherein you have to enter the
User name which you use to log in into gst portal and save the configuration.
Step 6: Then log in into GST portal and do left click on your profile then setting
Step 7: Then select Manage API access and enable it and save the setting.
Step 7: Then enter the OTP and upload.
If you encounter any issues please don't hesitate to contact us at our centralized helpline number
which is 8282828282, or send an email to support@busy.in
How can I upload Directly GSTR data from BUSY to the GST Portal?
To upload GSTR1 data from BUSY to the GST Portal, follow the steps given below:
Step 1: Go to the Administration tab, then click on Features & Options, followed by the GST tab. Here, define the GST Portal User Name.
Step 2: In the Display menu, click on GST Report, then GST Return and finally GST E-return option.
Step 3: Click on the GST1 E-return option. After clicking on the same tab, some windows will appear, asking for the mode of generating GSTR1, i.e. Direct Upload, CSV, JSON, or Government template.
Step 4: Click on the Direct Upload option and define the date range for which you want to upload GSTR1 data.
Step 5: After clicking on "OK", four windows will appear, three of which are for checking possible errors between that particular date range, i.e. "Check Errors in Transaction", "Check Errors in HSN Summary", "Check Errors in Document Summary".
Step 6: After checking all possible errors click on Direct Upload option and the data will be upload successfully on the GST Portal.
Can I revert to the previous tax rate breakup display format in GSTR if I prefer it over the current one in BUSY software?I am having trouble filing GST returns using the BUSY. Can you help me?
If you are having troubling during GSTR 1 Filling so you have make sure some points which are essential and those are-
1. Make Sure that Your BUSY should be updated If it is not then follow these steps-
Step 1: Go to Company Menu and click on 'Check BUSY Updates' option and download setup for Product and statutory Upate and also can download only one full setup Step 2: Give path for setup that will be downloaded on the give path in system and then Install that system on same location where existing BUSY is being installed.
2. Make Sure you are generating GSTR 1 From the new format of GSTR 1 Which is named 'GSTR -1 eReturn(w.e.f May 2021)' in BUSY Software and to see this format follow these Steps-
Step 1: Go to Display and GST Reports.
Step 2:Click on GST Return Report and then click on GST E-return
Step 3: After click on GST E-return select the Option 'GSTR -1 eReturn(w.e.f May 2021)'and generate return from this format and upload on portal.
How can we generate GSTR through govt. template from BUSY?
If you are want to generate GSTR-1 return through the government template then follow these steps:
Step 1: Visit Gst.gov.in and click on the download option.
Step 2: Choose the Offline Tool tab, select Return Offline Tools, and download the GSTR-1 template.
Step 3: After download, unzip the file
Step 4: Now, Go to display and then click on GST reports tab
Step 5: Afterward select the GST return option then click on GSTR 1 Ereturn option
Step 6: Next , Choose As per Govt. Templated option to generate the report
Step 7: Finally, specify the date range, check the required options, and provide the location for both the eReturn template file path and the eReturn file path at the bottom of the window.
Step 8: Press on ok tab and then check the possible errors related to transaction , HSN/SAC code and the document summary.
Step 9: After error rectification, click on proceed with Govt. teplate.
Note - Return generation through Government templates will take some time due to validations embedded in the Government template.
What are the possible errors while uploading GSTR direct on portal and how can we resolve it
Possible errors which can come while upload GSTR1 on portal
1.Operation timeout is very common error that comes while upload GSTR1 on GST portal.
2.OTP not coming on registered email or mobile no is also a very common error that comes while uploading GSTR1.
Steps to follow to resolve these errors.
Step 1:Firstly change internet connection and if still same problem then disable antivirus for 10 to 15 minutes if antivirus is installed.
Step 2:Go to administration menu and select configuration option.
Step 3:In configuration option select feature and option and click on GST/VAT.
Step 4:Navigate to the GSTIN and GST portal username field and make sure to mention correct details here.
Step 5:After that login your GST portal and Go to your Return dashboard.
Step 6:Click on MY PROFILE button at right hand side on top menu and in next window Go to manage API access.
Step 7:And then select yes on enable API request and make sure to select 30 days duration from dropdown list.
Step 8:Then Click on confirm button to save.
My JSON files are not getting generated automatically. What settings do I need to change for automatic JSON file creation?
The generation of JSON files in BUSY typically depends on specific configurations and actions within the software. If your JSON files are not being generated automatically, here are some steps to check and settings to consider:
Step 1 :JSON files may be generated upon saving or finalizing certain records.
Step 2 :Ensure that the JSON files are not being generated but saved in a directory that you are not aware of.
Step 3 :Pay attention to any error messages or warnings that may appear during the data export process.
Step 4 :If you've tried the above steps and cannot resolve the issue of automatic JSON file generation, consider reaching out to the customer support team of BUSY. They can provide specific assistance based on your software version and configuration.
Remember that the steps and settings for automatic JSON file generation can vary depending on the specific data and version of the software you are using. Be patient and systematic in your troubleshooting, and don't hesitate to seek help from the software's support resources if needed.
How do I download a fresh template file for GST return form generation in BUSY?
Follow given steps to download a fresh template file for GST return form generation in BUSY:
Step 1: Update your BUSY with latest version.
Step 2: Login to the GST Portal www.gst.gov.in
Step 3: Go to Downloads
Step 4: Click on Offline tools
Step 5: Click the Returns Offline tool
Step 6: Click on Download buttonSAtep 7: Select GST Offline tool.exe setup file for the Returns Offline tool then install.
Step 8: After install, save this GSTR1_Excel_Workbook_Template_V2.0.xlsx template in fresh folder.
Step 9: Create another folder to save the JSON file.
Step 10: In BUSY, Go in display section,
. Select GST report.
. Click on GST return.
. Select relevant GST E return.
. Define return period.
. Then specify the folder path of template and e return file.
Step 11: Check all possible erros, i.g.
. Errors in transaction summary.
. Errors in HSN summary.
. Errors in document summary.
Step 11: Then can proceed.
I am getting an error while uploading JSON file in BUSY. How to resolve this?
If you are facing error while uloading GST return JSON, then check the below reason:
1. If the HSN/SAC code is invalid then you need to mention validated HSN/SAC Code in the item master.
2. If the GSTIN of party master is invalid or cancelled then you need to mention Correct GSTIN in party master after concern with the client.
3. HSN/SAC code digit should be mentioned according to the turnover as specifed by AATO.
4. If the same HSN/SAC Code mentioned in another item with different Unit then you are required to update HSN description. For update HSN description , you can follow the steps:
Step 1: Go to Administration and click on Miscellaneous Data Entry.
Step 2: Select Update HSN/SAC Description and choose the specific HSN code where the error occurred.
Step 3: Specify the correct description for the HSN code and save the configuration
5. Tax should be levied as per the party's location. If the counterparty belongs to the local state, CGST and SGST should be levied. If the party belongs to a different state , IGST should be levied.
