Frequently Asked Questions

If you are not able to see any errors when validating the JSON file in the offline tool because you have a check error in the transaction, a check error in the HSN code data, or a check error in the document, all of these errors are clear, so you will not be able to see any errors when you are validating the JSON file.

If the books for the previous financial year have been closed, indicating that the GST return has been filed, any necessary changes to the filed return can be made through the amendment process on the GST portal.BUSY does not have a provision for the direct amendment of returns. For Further guidance on this matter, can consult to tax professional or reach out to GST helpdesk.

There are some familiar reasons due to which the template file not getting picked up by BUSY, even after saving it correct : 
 1: Template belongs to older release. 
 2: When name of template GSTR1_Excel_Workbook_Template_V2.0.xlsx. 
 If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in

To resolve errors related to HSN codes while filing GST returns through BUSY, You need to follow these steps:
Step 1: Enter the HSN Code in the item master to avoid blank hsn error.
Step 2: Validate the HSN Code and correct the HSN Code if wrong to valid invalid HSN Code error.
Step 3: Enter HSN / SAC Description if same HSN is used for multiple units.

If your HSN description are not reflecting in the GSTR1, you need to follow these steps:
 Step 1: Go to Administration menu and click on Miscellaneous Data Entry. 
 Step 2: Select Update HSN / SAC Description and click on Load HSN / SAC Codes Unit. 
 Step 3: See the description column for each HSN and unit. If blank enter the description and save.

If your expense journal entry is not reflecting in the GSTR3B return, then might be these possible reasons:
1. The GST Nature of that journal voucher should not be selected as Registered Exp (B2B).
2. In the Registered Expense window not mention the correct information such as GST % , Tax Amount, ITC Eligibility, etc.
3. The Group & Tax Type in the tax account is not correct.

If your GSTR-1 filing is getting rejected, you should check for:
 Step 1 : Errors or mismatches in the data you have entered. 
 Step 2 : Common reasons for rejection include incorrect invoice details, missing or duplicate entries, and discrepancies between your books of accounts and GSTR-1 data. 
 Step 3 : Make sure to review and correct any errors before resubmitting your filing.

To generate IFF return from BUSY, follow the below steps:
Step 1: Go to display menu then select GST reports option and click on GST returns.
Step 2: Click on IFF ( invoice furnishing facility) ereturn option and select JSON.
Step 3: Enter the period then specify e return file path and press ok.
Step 4: First check errors in transactions if not found any then proceed with JSON.

To file GST returns using BUSY, follow these steps: 
1. Go to display, GST Reports then GST Returns then select GSTR-1ereturns.
2. Create a JSON file, CSV file, or Excel file as per the government template from BUSY.
3. Log in to the GST portal and upload the generated file. 
4. Review the details and make any necessary corrections. 
5. Submit the return on the GST portal.

Steps to search for hsn code in BUSY
 Step 1:Go to transaction menu and then select GST Misc. utilities option.
 Step 2:In GST misc. utilities option select search hsn/sac code option.
 Step 3:In search hsn/sac code window you will find 2 options for search by hsn/sac code and by hsn/sac description.
 Step 4:Now you enter hsn/sac code or hsn/sac description for search hsn code.