Frequently Asked
Questions

Q: I am unable to remove the error showing description is mandatory for GST. How can I resolve this?

If you are using same HSN codes for multiple units then you need to mention HSN Description for GST Return generation in BUSY. To update HSN Description follow these steps: Step 1: Go to Transaction menu and click on GST Misc. Utilities. Step 2: Select Update HSN / SAC Description then Load HSN / SAC Codes. Step 3: Mention the description in the column of Description and save changes.

Q: I am unable to view my GST-B report properly. The details like purchase, return, transportation etc. are not showing up even though they should be there. How can I troubleshoot this?

If the purchase, purchase return and credit or debit note against purchase is not displaying in GSTR 3b, follow these steps: Step 1: Go to Display section then click on GST report. Step 2: Choose the GST return then click on GSTR 3b report. Step 3: Mention the date range and specify Y to disable the Pick relevant ITC from monthly ITC tagging and then check the report.

Q: I am unable to direct upload GSTR data to the portal. What could be causing this issue.

Reasons for unable to direct upload GSTR1 data on the gst portal are: 1. Internet connectivity problem can create problem in uploading data on portal. 2. Gst portal server issue can also create problem in uploading data on portal. 3. Old json structure can create issue in uploading data on portal, it can come when you are running older BUSY release. 4. Api access not enabled or has expired on gst portal.

Q: Is there an alternate way to file GST returns if templates are not working for me?

Yes, If you are unable to generate the return from BUSY using the GST template, you have other options. You can either generate a JSON file from BUSY and upload it on the portal, or generate CSV files and use the offline tool. Further you can direct upload GSTR1 from BUSY to portal. Note: JSON & Direct options are available only in Standard and Enterprise edition of BUSY.

Q: Are there any tips and tricks for using BUSY more effectively and avoiding errors?

Yes, there are tips and tricks for using BUSY more effectively and avoiding errors. Some of them are: 1. Take regular backup of your data. 2. Use shortcut keys for fast navigation. 3. Update BUSY regularely. 4. Run BUSY as an administrator. 5. Watch our webinars and register for upcoming webinars to learn more about BUSY. 6. Use documents and video tutorials avialable with each feature in BUSY.

Q: How to view filing GST returns status on BUSY Accounitng Software?

To view filing GST returns status on BUSY Accounitng Software,you can do below things: Step 1:Go to Transaction menu, Step 2:Select GST Misellaneous Utility, Step 3:There is a option is check Party Return Filing Status Step 4:click that option a window will open in which you will have three options One Party,All Transacted Parties, and Self. After selecting one of these options, you can check the filing status.

Q: Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal.

To connect BUSY with Government GST Portal, BUSY software should be authorised via OTP (on registered mobile number at GST portal) If Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal follow the below steps: Step 1:- Check mismatch value gstr3b report and portal (Party mention manual in BUSY) Step 2:- Go to Display>gst return>gst r3b generate json Step 3:- Upload gstr 3b json in portal.

Q: I need to re-download my CSV file. What is the process for this?

If you want to re-download your CSV file please follow these steps: Step 1: Open your company in BUSY Step 2: Then go to display menu Step 3: Then click on GST reports Step 4: After that click on GST returns Step 5: Then click on GST E-return Step 6: Then you can export your csv file again from BUSY software

Q: Why is the GST return filing taking so much time? Is this expected?

The delay in GST return filing may be due to various factors such as technical issues, errors in data, or high volume of filings. While some delays are expected during peak filing periods, it is important to ensure that all necessary information is accurately entered to avoid any further delays. Note: If delay still not resolved you can contact to the Gst portal customer care number.

Q: While Bulk upload from BUSY to cloud server showing error message.

Steps to rectiFinancial Yearing this error 1) Install latest version of BUSY. You need to uninstall all old version of BUSY. 2) All UID created below 9.1 release are uploaded on old server(access ) due to which customer is facing in bulk upload, speed issue in mobile application. Therefore, in this case you need to bdep should be created in 9.1 and above release and then do bulk process

Find Solutions to Common Issues Related to taxation - gst e returns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am unable to remove the error showing description is mandatory for GST. How can I resolve this?

If you are using same HSN codes for multiple units then you need to mention HSN Description for GST Return generation in BUSY. To update HSN Description follow these steps:
 Step 1: Go to Transaction menu and click on GST Misc. Utilities.
 Step 2: Select Update HSN / SAC Description then Load HSN / SAC Codes.
 Step 3: Mention the description in the column of Description and save changes.

I am unable to view my GST-B report properly. The details like purchase, return, transportation etc. are not showing up even though they should be there. How can I troubleshoot this?

If the purchase, purchase return and credit or debit note against purchase is not displaying in GSTR 3b, follow these steps:
 Step 1: Go to Display section then click on GST report.
 Step 2: Choose the GST return then click on GSTR 3b report.
 Step 3: Mention the date range and specify Y to disable the Pick relevant ITC from monthly ITC tagging and then check the report.

I am unable to direct upload GSTR data to the portal. What could be causing this issue.

Reasons for unable to direct upload GSTR1 data on the gst portal are:
1. Internet connectivity problem can create problem in uploading data on portal.
2. Gst portal server issue can also create problem in uploading data on portal.
3. Old json structure can create issue in uploading data on portal, it can come when you are running older BUSY release.
4. Api access not enabled or has expired on gst portal.

Is there an alternate way to file GST returns if templates are not working for me?

Yes, If you are unable to generate the return from BUSY using the GST template, you have other options. You can either generate a JSON file from BUSY and upload it on the portal, or generate CSV files and use the offline tool. Further you can direct upload GSTR1 from BUSY to portal.
 Note: JSON & Direct options are available only in Standard and Enterprise edition of BUSY.

Are there any tips and tricks for using BUSY more effectively and avoiding errors?

Yes, there are tips and tricks for using BUSY more effectively and avoiding errors. Some of them are:
 1. Take regular backup of your data.
 2. Use shortcut keys for fast navigation.
 3. Update BUSY regularely.
 4. Run BUSY as an administrator.
 5. Watch our webinars and register for upcoming webinars to learn more about BUSY.
 6. Use documents and video tutorials avialable with each feature in BUSY.

How to view filing GST returns status on BUSY Accounitng Software?

To view filing GST returns status on BUSY Accounitng Software,you can do below things:
 Step 1:Go to Transaction menu,
 Step 2:Select GST Misellaneous Utility,
 Step 3:There is a option is check Party Return Filing Status
 Step 4:click that option a window will open in which you will have three options One Party,All Transacted Parties, and Self. After selecting one of these options, you can check the filing status.

Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal.

To connect BUSY with Government GST Portal, BUSY software should be authorised via OTP (on registered mobile number at GST portal)
If Showing mismatch in ITC amount, while checking GSTR-3B from BUSY and GST portal follow the below steps:
Step 1:- Check mismatch value gstr3b report and portal (Party mention manual in BUSY) 
Step 2:- Go to Display>gst return>gst r3b generate json
Step 3:- Upload gstr 3b json in portal.

I need to re-download my CSV file. What is the process for this?

If you want to re-download your CSV file please follow these steps: 
 Step 1: Open your company in BUSY 
 Step 2: Then go to display menu 
 Step 3: Then click on GST reports 
 Step 4: After that click on GST returns 
 Step 5: Then click on GST E-return 
 Step 6: Then you can export your csv file again from BUSY software

Why is the GST return filing taking so much time? Is this expected?

The delay in GST return filing may be due to various factors such as technical issues, errors in data, or high volume of filings. While some delays are expected during peak filing periods, it is important to ensure that all necessary information is accurately entered to avoid any further delays.
 Note: If delay still not resolved you can contact to the Gst portal customer care number.

While Bulk upload from BUSY to cloud server showing error message.

Steps to rectiFinancial Yearing this error
1) Install latest version of BUSY. You need to uninstall all old version of BUSY.
2) All UID created below 9.1 release are uploaded on old server(access ) due to which customer is facing in bulk upload, speed issue in mobile application. 
Therefore, in this case you need to bdep should be created in 9.1 and above release and then do bulk process

Frequently AskedQuestions