Frequently Asked
Questions

Q: How can I configure BUSY to tag and track expenses/input credit by project or department?

To configure BUSY to tag and track expenses/input credit by project or department, you can create separate ledger accounts for each project or department. Then, while recording expenses or input credit transactions, you can select the respective ledger account to tag them. This will allow you to track and analyze expenses and input credit specific to each project or department in BUSY.

Q: I am unable to download my GSTR-B for the month of May. How can I resolve this?

To resolve the issue of being unable to download GSTR-2B for the month of May, you can try the following steps: Step 1 : Check if you have the latest version of BUSY installed. Step 2 : Ensure that you have a stable internet connection. Step 3 : Verify that you have entered the correct login credentials for the software portal.

Q: What is the process to revise or make changes to a filed GST return in BUSY software?

The process to revise or make changes to a filed GST return in BUSY software is to use the GSTR 1 reconciliation option to check which file has been uploaded on the GST portal. If there is a mistake, the return will need to be re-filed and amendments made directly on the portal or by the party that files the return.

Q: My GST return is not showing any transactions for composition/unregistered dealers. Why is this happening?

In BUSY your GST return is not showing any transactions for composition/unregistered dealers. This could be due to one or more reason such as: 1. The sale / purchase type used in the vouchers which excluded from the GST reports. 2. The item sold or purchase is excluded from the GST report by using the option of Skip in GST Reports.

Q: How can I get rid of doubled bills while generating returns to Excel from BUSY?

BUSY has a feature that helps you avoid duplicate voucher numbers when you create bills. It will alert you with a warning message if you enter a voucher number that already exists. Further If you generate the return from BUSY with duplicate voucher numbers, it will also show an error message and not allow you to generate or upload the return.

Q: How do I find the correct GSTIN number of my vendor?

To find the correct GSTIN number of your vendor, you can ask your vendor directly for their GSTIN number. Alternatively, you can check the invoices or bills provided by your vendor, as the GSTIN number is usually mentioned on these documents. Note: Further you can validate GSTIN from Transaction menu then in gst misc. utilities and validate GSTIN online option.

Q: Where can I find the offline template generation tool for BUSY?

The offline template generation tool for BUSY can be found on the gst.gov.in website. steps to download the govt. template or offline tool. Step 1: Open your browser and search for gst.gov.in. Step 2: Go to download section and select offline tools option. Step 3: Then click on return offline tool and now you can see the offline tools version.

Q: Unable to upload data on cloud sync server.

To resolve the issue of data uploadation on cloud sync server follow below steps: Step 1: Take a latest backup of the data. Step 2: Go to housekeeping menu and select reindex database option. Step 3: If still same problem then run check imcomplete voucher and check junk character. Step 4: If still same problem you can try with updating BUSY to the latest release.

Q: I made some purchase returns but they are not getting reflected under section B of GSTR What is the right section to show purchase returns?

If purchase return not reflecting under section 9B, check: Step 1 : Should put all details for purchase return in credit note or debit note voucher Step 2 : In GSTR-3B adjust the ITC for purchase return Step 3 : GSTR1 report is for Sales. SO, purchase return should not report in GSTR1 under section 9B, they adjusted in GSTR-3B

Q: I am getting an error while downloading GSTR- file from the government portal in BUSY. How to fix this error?

you can try the following steps to resolve the issue: Step 1: Check Your Internet Connection Step 2: Disable any pop-up blockers in your web browser Step 3: Clear your browser's cache and cookies. Step 4: Ensure that you are downloading the GSTR-1 file in the correct format Step 5: Verify if the government portal itself is experiencing any technical issues

Find Solutions to Common Issues Related to taxation - gst e returns

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How can I configure BUSY to tag and track expenses/input credit by project or department?

To configure BUSY to tag and track expenses/input credit by project or department, you can create separate ledger accounts for each project or department. Then, while recording expenses or input credit transactions, you can select the respective ledger account to tag them. This will allow you to track and analyze expenses and input credit specific to each project or department in BUSY.

I am unable to download my GSTR-B for the month of May. How can I resolve this?

To resolve the issue of being unable to download GSTR-2B for the month of May, you can try the following steps:
 Step 1 : Check if you have the latest version of BUSY installed.
 Step 2 : Ensure that you have a stable internet connection.
 Step 3 : Verify that you have entered the correct login credentials for the software portal.

What is the process to revise or make changes to a filed GST return in BUSY software?

The process to revise or make changes to a filed GST return in BUSY software is to use the GSTR 1 reconciliation option to check which file has been uploaded on the GST portal. If there is a mistake, the return will need to be re-filed and amendments made directly on the portal or by the party that files the return.

My GST return is not showing any transactions for composition/unregistered dealers. Why is this happening?

In BUSY your GST return is not showing any transactions for composition/unregistered dealers. This could be due to one or more reason such as:
 1. The sale / purchase type used in the vouchers which excluded from the GST reports.
 2. The item sold or purchase is excluded from the GST report by using the option of Skip in GST Reports.

How can I get rid of doubled bills while generating returns to Excel from BUSY?

BUSY has a feature that helps you avoid duplicate voucher numbers when you create bills. It will alert you with a warning message if you enter a voucher number that already exists. Further If you generate the return from BUSY with duplicate voucher numbers, it will also show an error message and not allow you to generate or upload the return.

How do I find the correct GSTIN number of my vendor?

To find the correct GSTIN number of your vendor, you can ask your vendor directly for their GSTIN number. Alternatively, you can check the invoices or bills provided by your vendor, as the GSTIN number is usually mentioned on these documents.
 Note: Further you can validate GSTIN from Transaction menu then in gst misc. utilities and validate GSTIN online option.

Where can I find the offline template generation tool for BUSY?

The offline template generation tool for BUSY can be found on the gst.gov.in website. steps to download the govt. template or offline tool.
 Step 1: Open your browser and search for gst.gov.in.
 Step 2: Go to download section and select offline tools option.
 Step 3: Then click on return offline tool and now you can see the offline tools version.

Unable to upload data on cloud sync server.

To resolve the issue of data uploadation on cloud sync server follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Go to housekeeping menu and select reindex database option.
Step 3: If still same problem then run check imcomplete voucher and check junk character.
Step 4: If still same problem you can try with updating BUSY to the latest release.

I made some purchase returns but they are not getting reflected under section B of GSTR What is the right section to show purchase returns?

If purchase return not reflecting under section 9B, check:
 Step 1 : Should put all details for purchase return in credit note or debit note voucher
 Step 2 : In GSTR-3B adjust the ITC for purchase return 
 Step 3 : GSTR1 report is for Sales. SO, purchase return should not report in GSTR1 under section 9B, they adjusted in GSTR-3B

I am getting an error while downloading GSTR- file from the government portal in BUSY. How to fix this error?

you can try the following steps to resolve the issue:
 Step 1: Check Your Internet Connection
 Step 2: Disable any pop-up blockers in your web browser
 Step 3: Clear your browser's cache and cookies.
 Step 4: Ensure that you are downloading the GSTR-1 file in the correct format
 Step 5: Verify if the government portal itself is experiencing any technical issues

Frequently AskedQuestions