Frequently Asked
Questions

Q: Uploading invoices on GST portal with invalid GST number error. Solution?

The solution for uploading invoices on the GST portal with an invalid GST number error Step1: Reset the upload data is to delete the existing invoice Step2: Correct GST number and upload it again It is important to check for errors before uploading and to use the Check Possible Error option in GST R1.

Q: How to check if the GST/IT portal is down?

To check if GST portal is down you veify below steps Step 1: If you are unable to validate GSTIN and HSN codes in BUSY. Step 2: Getting error while uploading GSTR 1 direct upload. Step 3: If you are unable to access portal and encounter any error. so this may indicate that the portal is down.

Q: I have cancelled the Invoice but it is showing in GST Portal. How can we remove form there.

If you have cancelled an invoice assuming that EWay bill and EInvoice has been cancelled at the same time and still shows in the GST Returns, you have to follow the below mentioned steps for amending the same: Step 1: Generate the GST Return for the same period of time and upload the same on GST portal.

Q: What steps should I take if my BUSY account is not syncing data with your portal as expected?

If your BUSY account is not syncing data with Fundamento's portal as expected Step 1 : You should first check your internet connectivity to ensure a stable connection. Step 2 : Then, verify that you have entered the correct API keys for the integration. Step 3 : Restarting the software may also help resolve the syncing issue.

Q: I am getting an error while connecting BUSY to GST portal, how can I troubleshoot?

If you are getting an error while connecting BUSY to the GST portal, you can troubleshoot the issue by checking your internet connection, ensuring that you have entered the correct credentials, and verifying that the API access is enabled on the GST portal. You can also try restarting the software and contacting BUSY support for further assistance.

Q: My returns failed to upload in the BUSY software. Can I upload using JSON or any other format and what is a process to upload json from BUSY.

Steps to generate json from BUSY. Step 1:Go to display menu and select GST reports option. Step 2:Then select GST Returns option. Step 3:After that select the GST return which you want to export in json. Step 4:Then specify the period and check all the possible errors. Step 5:Lastly click on proceed with json button.

Q: How can I amend an uploaded GST return on the portal using data from BUSY?What should I do if cancelled documents are still appearing in BUSY?

To amend an uploaded GST return on the portal using data from BUSY, you can make changes in BUSY data and upload again before filing the return. Once you have filed the retun then for any ammendments, you may need to consult with your CA or Accountant. Cancelled bills are the part of document summary in GSTR1.

Q: What is the latest version of the GST return offline tool I should use to generate the JSON file from BUSY?

BUSY allows you to generate JSON file of GST return directly from the software and upload it to GST portal without using GST return offline tool. Further if you still want to know the latest version of offline tool then you can consult with your CA or Accountant . You can also check it from GST portal.

Q: Can I download reports for a single month in the GSTR portal?How can I get assistance with troubleshooting issues in BUSY?

If you have any query related to downloading reports from the GST portal, you need to contact the portal support team. Further, If you need any assistance troublshooting issue in BUSY, then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

Q: How do I setup GST calculations in BUSY? Can I set it as quarterly for some months and monthly later?

In BUSY, you can set GST calculations as either quarterly or monthly. However, you cannot set it as quarterly for some months and monthly for other months. It is recommended to keep it as quarterly initially to verify the data for the first three months. Then, you can change it to monthly from the desired month onwards.

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Uploading invoices on GST portal with invalid GST number error. Solution?

The solution for uploading invoices on the GST portal with an invalid GST number error 
 Step1: Reset the upload data is to delete the existing invoice 
 Step2: Correct GST number and upload it again 
 It is important to check for errors before uploading and to use the Check Possible Error option in GST R1.

How to check if the GST/IT portal is down?

To check if GST portal is down you veify below steps
 Step 1: If you are unable to validate GSTIN and HSN codes in BUSY.
 Step 2: Getting error while uploading GSTR 1 direct upload.
 Step 3: If you are unable to access portal and encounter any error. so this may indicate that the portal is down.

I have cancelled the Invoice but it is showing in GST Portal. How can we remove form there.

If you have cancelled an invoice assuming that EWay bill and EInvoice has been cancelled at the same time and still shows in the GST Returns, you have to follow the below mentioned steps for amending the same:
 Step 1: Generate the GST Return for the same period of time and upload the same on GST portal.

What steps should I take if my BUSY account is not syncing data with your portal as expected?

If your BUSY account is not syncing data with Fundamento's portal as expected
 Step 1 : You should first check your internet connectivity to ensure a stable connection.
 Step 2 : Then, verify that you have entered the correct API keys for the integration.
 Step 3 : Restarting the software may also help resolve the syncing issue.

I am getting an error while connecting BUSY to GST portal, how can I troubleshoot?

If you are getting an error while connecting BUSY to the GST portal, you can troubleshoot the issue by checking your internet connection, ensuring that you have entered the correct credentials, and verifying that the API access is enabled on the GST portal. You can also try restarting the software and contacting BUSY support for further assistance.

My returns failed to upload in the BUSY software. Can I upload using JSON or any other format and what is a process to upload json from BUSY.

Steps to generate json from BUSY.
 Step 1:Go to display menu and select GST reports option.
 Step 2:Then select GST Returns option.
 Step 3:After that select the GST return which you want to export in json.
 Step 4:Then specify the period and check all the possible errors. 
 Step 5:Lastly click on proceed with json button.

How can I amend an uploaded GST return on the portal using data from BUSY?What should I do if cancelled documents are still appearing in BUSY?

To amend an uploaded GST return on the portal using data from BUSY, you can make changes in BUSY data and upload again before filing the return. Once you have filed the retun then for any ammendments, you may need to consult with your CA or Accountant.
 Cancelled bills are the part of document summary in GSTR1.

What is the latest version of the GST return offline tool I should use to generate the JSON file from BUSY?

BUSY allows you to generate JSON file of GST return directly from the software and upload it to GST portal without using GST return offline tool.
 Further if you still want to know the latest version of offline tool then you can consult with your CA or Accountant . You can also check it from GST portal.

Can I download reports for a single month in the GSTR portal?How can I get assistance with troubleshooting issues in BUSY?

If you have any query related to downloading reports from the GST portal, you need to contact the portal support team.
 Further, If you need any assistance troublshooting issue in BUSY, then you can reach out to us on our centeralized 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

How do I setup GST calculations in BUSY? Can I set it as quarterly for some months and monthly later?

In BUSY, you can set GST calculations as either quarterly or monthly. However, you cannot set it as quarterly for some months and monthly for other months. It is recommended to keep it as quarterly initially to verify the data for the first three months. Then, you can change it to monthly from the desired month onwards.

Frequently AskedQuestions