Frequently Asked
Questions
Find Solutions to Common Issues Related to taxation - gst e returns
My GST returns are getting rejected. How to resolve issues with filed returns?
To resolve issues with rejected GST returns, you can follow these steps:
1. Identify the reason for rejection: Check the error message or notification provided by the GST portal to understand the specific issue with your filed returns.
2. Rectify the errors: Once you have identified the reason for rejection, correct the errors in your returns. This may involve updating incorrect values, providing missing information, or addressing any other issues mentioned in the error message.
3. Re-upload the corrected returns: After making the necessary corrections, generate a new file or form with the corrected information and upload it again on the GST portal.
4. Verify the changes: Double-check all the details in the corrected returns to ensure accuracy and compliance with GST regulations.
5. Resubmit the returns: Once you are confident that the errors have been resolved and the returns are accurate, resubmit them on the GST portal for processing.
By following these steps, you should be able to resolve issues with your rejected GST returns.
How do I resolve errors in the attachment section of my GSTR return?
To resolve errors in the attachment section of GST Return follow the steps
Sometimes while upload or attach json file to portal for filling GST return some errors showing to
solve the error follow the steps
1 if showing template not matching then install latest release of BUSY and generate json file again
and upload to portal
2 If not showing error details after attaching json data then download the error deatils
download offline tool and install in your system and check the error json through offline tool
the error will display in the report
if showing Invalid HSN as per AATO then open the voucher from sale list and modify the specific
items hsn code with 6 digit and validate then resave the vaoucher
If showing GSIN error of party then open the particular voucher and selcet party then open it in
modify mode and validate gstin if showing inactive then make party as unregister and save the voucher
How is e-way bill generated in BUSY and integrated with GST returns?
Make sure to do the following configuration properly in BUSY for generating the E way bill. We have to create the GSP Id from E way bill portal for Webtel and Pinnacle GSP.
Pls Follow the Below Steps in BUSY:
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features and Options
Step 4: Then GST VAT option
Step 5: Enable the E Way Bill and Mention the GSP Credentials.
Step 6: Mention the Eway Bill Configuration details of your Company.
Step 7: Enable the transport details for Local and save it
Step 8: Voucher Series Configuration
Step 9: Select required Voucher Type & Series.
Step 10: Enable the transport details for Central
Step 11: Enable the generate eway bill after saving the voucher.
Step 12: After saving the voucher, Window will popup for e way bill generation.
Note : In Account and Item master,Mention the required details for Eway Bill Generation.
Item Master : HSN Code, Correct Tax Category
Account Master : Station, Pincode, Distance
How do I generate GSTR-/GSTR-B JSON file in BUSY?
To generate GSTR 1 and GSTR-3B json file returns in BUSY you can follow these steps:
Step 1:Open the BUSY Accounitng Software on your system.
Step 2:Open the selected company.
Step 3:Go to Display menu,
Step 4:Select GST Reports,
Step 5:Select GST Returns,
Step 5:On clicking Gst Returns,You will find both the GSTR-1 and GSTR-3B returns,The return provided above is for viewing purposes, and you can open it to check your data section-wise.
Step 6:The report displayed in the section below is for generating returns,there is a returns to generate both GSTR1-e-RETURN and GSTR3B-e-RETURN.
Step 7:You can generate file through JSON,As per government template,CSV and plain excel but only the Gstr1 return can also upload as direct from BUSY.
Step 8:Open the return for whatever report you want to generate now,Select a date range,Check errors in transactions, and if there is any error,correct it,and then proceed with JSON,The JSON file is by default saved in the C\BUSYwin directory. If you want to change the location, you can do so then proceed.
I want to link my bank account with BUSY. What is the process?I am having trouble uploading GST returns on my laptop. Can you help me with this?
Steps 1 : In BUSY you cannot link your bank account can only pass bank account related journal entries
Steps 2 : Further you can ask for any Add on from your channel partner
Steps 3 : And for Gst return uploading issue follow the below mentioned steps
Steps 4 : First check the return period of your filing return as it can only filed monthly or quaterly in case of regular taxpayer
Steps 5 :Make sure to generate return from BUSY updated version
Steps 6 : while generating return must check possible errors option and only generate report after rectify all the errors
Steps 7 : further you can generate and download error report from gst portal
Steps 8 : And download gst offline tool from portal and open that error report and rectify that error
Steps 9 :You can also try direct upload option while uploading return as its automatically generate error report or it will upload easily if no error found in your return
Is there a customer support team or helpline I can contact for assistance with this issue?How to file GSTR- returns for the first time on BUSY?
Yes, BUSY customer support team available for your queries. You can reach out to us anytime on our helpline number: 8282828282 or 011 40964096. You can also send us an email at support@busy.in.
From BUSY you can direct upload GSTR1 return on portal or generate GSTR1 return JSON file and can upload to portal. To do this follow these steps:
Step 1: Go to the Administration menu and select Configuration.
Step 2: Choose Features / Options and then GST / VAT.
Step 3: Enter your GST portal username in the GST Portal User Name field and save it.
Step 4: Next, open the Display menu and select GST Reports.
Step 5: Choose GST Returns then GSTR-1 eReturn and select the Direct Upload option.
Step 6: Enter the date range and press OK. You can also check for errors before proceeding.
Step 7: You can also generate the JSON file and upload it to portal.
Note: Please ensure the API access is enabled on GST portal before upload return.
How can I create separate customer groups for each branch in BUSY?How do I rectify errors in GST returns uploaded on the portal?
If you want to create seperate accounts for each branch, then you can use Master Series Group feature. To configure that can follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Select Features / Options and click on Enterprises Features.
Step 3: Set Y on Enable Master Series Groups and click on Configuration and tick on Account and save.
Step 4: Now, when you create Account Master there will be a window apprear for Tag Master Series Group.
Step 4: Press F3 to create a new Group and save that master.
Step 6: Open your Branch Configuration from the Enterprises Features.
Step 7: Set Y on Tag Master Series Group and choose that group which you have created and save that configuration.
Step 8: In user also you have to tag that group.
To rectify errors in GST returns uploaded on the portal, you need correct the errors in BUSY and then generate the return again and upload it to portal.
What is the process to identify and resolve input tax credit mismatches in GST returns using BUSY?
To identify and resolve input tax credit mismatches in GST returns using BUSY, you can follow these steps:
Step 1. Check the GSTR-2A report in BUSY to compare the input tax credit claimed with the invoices uploaded by your suppliers on the GST portal.
Step 2. Identify any missing or mismatched invoices in the GSTR-2A report.
Step 3. Verify if these missing or mismatched invoices are correctly entered in the purchase module of BUSY.
Step 4. Make sure the invoices are tagged correctly with the respective GSTIN and tax rates.
Step 5. If any invoices are missing or incorrectly entered, manually enter them in the purchase module of BUSY.
Step 6. Once all the invoices are correctly entered, reconcile the input tax credit claimed in BUSY with the input tax credit available in the GSTR-2A report.
Step 7. Make necessary adjustments in BUSY to rectify any discrepancies in the input tax credit amounts.
Step 8. Finally, generate the revised GST returns in BUSY and file them on the GST portal.
How to use ITC tagging option in BUSY.
To use ITC tagging option in BUSY need to follow below given steps.
Step 1: Go to administration menu and select configuration from it.
Step 2: In configuration option select feature and option.
Step 3: Then select GST/VAT option and make sure to mention Y in the enable ITC tagging after that click on save button.
Step 4: After that go to transcation option and select GST misc. utilities option.
Step 5: Then select monthly itc tagging as per 2A or 2B.
Step 6: In next window of monthly ITC tagging to be shown as select party wise or date wise as per your requirement.
Step 7: After that select the period for which you want use tagging.
Step 8: Now press F4 key to change status from pending to claimed and mention period in which select return period.
Step 9: Then go to display option and select Gst reports option and open different reports by mentioning Y on the pick relevant Itc tagging from monthly itc tagging.
What are the steps to file GSTR online?
To file GSTR1 from BUSY, you need to follow below steps
1 need to enusre that you have installed latest version and release of BUSY
2 Go to administration menu click on configuration then click feature options then click on
GST VAT option and enable gstin number filling frequency and type of dealer then save
3 Make proper Sale voucher with party GSTIN address proper tax rates and item HSN codes
4 Before creating GSTR1 return file Go to Display menu and click on GST reports
then select GST Return and click on GSTR1 and select period then go to HSN summary and
check is their any invalid HSN showing or not if showing then modify it
Match the taxable amount and tax amount and save
5 then go to GSTR1 E-return option from GST return option select the period of file
check possible errors and modify then generate return through direct upload, json file or govt template.
