Frequently Asked
Questions

Q: What troubleshooting can I do if my ITC inputs are not appearing as expected?

If the ITC inputs are not appearing as expected in the GST reports, you need to check these troubleshooting steps: Step 1: Double check your vouchers and correct if any mistake in them. Step 2: Check your journal or payment voucher and check the GST Nature is correct. Step 3: If pick relevant ITC option is enabled then make sure the all the ITC is properly tagged in the monthly ITC tagging option.

Q: The margin value is showing in my sales register instead of the actual invoice value. How can I see the invoice value in sales reports?

You can check the actual invoice value in the sales register to Customizing the report in BUSY, Here's a general approach to customize the report : Step 1: Navigate to the report from Display menu. Step 2: Add custom column fields in the report . Step 3: set custom column fields as your requirement . Step 4: Save the configuration Step 5 : reload the same report .

Q: I am getting an unexplained balance of Rs. in my GST account. How can I identify the source and remove this excess balance?

You can follow these steps to identify the source and correct the balance: Step 1: Review Your GST Ledger Step 2: check your GST-related income, expenses, and payments. Step 3: Review your invoices, receipts and our GST transactions are accurately recorded. Step 4: Verify ITC Entries ITC entries match your eligible expenses and are correctly tagged to your GST payments. Step 5: Reconcile your bank statements and verify that the GST payments made

Q: I want to modify the opening balance in my GST account for the current financial year. How can this be done in BUSY?

In BUSY, if you want to clear or reset the opening balances for previous years in your GST reports, you can follow these steps: Step 1: Click on that ledger account to open it. Step 2:option to reset or clear the opening balance. Step 3: reset the opening balance . Step 4 : After confirming, save the changes to the ledger account. Note : Opening balance can reset only in begining FY.

Q: How can I include exempt sales in the GST sales columns in BUSY?

To include exempt sales in the GST sales columns in BUSY, you can typically follow these steps: Step 1:Navigate to the GST reports section in BUSY Step 2: Look for reports like the GSTR-1, Step 3 :you should be able to see exempt sales included in the relevant columns Step 4 : If you want to show in seprate column , enable the option show exempt/nil rated/ zero rated entries in invoice sepeffratly

Q: Why am I unable to see the relevant ITC tagging option?

If the pick relevant ITC from Monthly ITC Tagging option is not visible while opening the report, then might be the option of ITC tagging is disabled. To enable it follow these steps: Step 1: Go to Administration and click on Configuration. Step 2: Select Features / Options then click on GST / VAT tab. Step 3: Here, you will see the option ITC Tagging Required, set Y on that to enable it.

Q: How to determine tax liability from sales invoices for GSTR-?

To check tax liability of sale invoice of GSTR1 please check the below steps : Step 1: Go to Display Menu Step 2: Click on Gst report Step 3: Then click on Gst Return Step 4: Then click on First panel of gst reports and select GSTR1 Step 5: Here is the summation of all GST amounts, which you can cross-verify with the specified section of Tax Liability.

Q: How to resolve non-GST supply value discrepancies in GSTR-B?

To resolve non-GST supply value discrepancies in GSTR-3B, you can cross-check the values entered in GSTR-1 with the values in GSTR-3B. Ensure that all non-GST supplies are accurately reported in both returns. and you have to check that you are selecting non gst in item tax category or not you can also refer our GST audit report for same so, that you found entry through which differance is appear and made the change

Q: How can I pass GSt adjustment entry in BUSY?

For pass Gst adjustment entry follow these steps: 1. Go in Display then go in Gst Report 2. Then Go in gst summary and open Gst summary month wise 4. Press f4 and pass Input/output adjustment entry 5. Then pass cross adjustment entry 6. Then pass gst payment entry Note- If you want pay Gst amount in next month you can create Gst payable account under current liability and make payment into Gst payable account.

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How can I view multiple GST return summaries together in BUSY for audit purposes?

view multiple GST return summaries together in BUSY for audit purposes then follow these steps 
 1. go to the GST reports under display menu
 2. open GST summary and click on annual GST summary with monthly or quarterly 
 3. select annual GST summary to be generated for 
 4. then mentioned start and end month then open report 
 5. you will get multiple GST return summaries together for audit purposes.

What troubleshooting can I do if my ITC inputs are not appearing as expected?

If the ITC inputs are not appearing as expected in the GST reports, you need to check these troubleshooting steps:
 Step 1: Double check your vouchers and correct if any mistake in them.
 Step 2: Check your journal or payment voucher and check the GST Nature is correct.
 Step 3: If pick relevant ITC option is enabled then make sure the all the ITC is properly tagged in the monthly ITC tagging option.

The margin value is showing in my sales register instead of the actual invoice value. How can I see the invoice value in sales reports?

You can check the actual invoice value in the sales register to Customizing the report in BUSY, Here's a general approach to customize the report : 
 Step 1: Navigate to the report from Display menu. 
 Step 2: Add custom column fields in the report . 
 Step 3: set custom column fields as your requirement . 
 Step 4: Save the configuration 
 Step 5 : reload the same report .

I am getting an unexplained balance of Rs. in my GST account. How can I identify the source and remove this excess balance?

You can follow these steps to identify the source and correct the balance:
 Step 1: Review Your GST Ledger
 Step 2: check your GST-related income, expenses, and payments.
 Step 3: Review your invoices, receipts and our GST transactions are accurately recorded.
 Step 4: Verify ITC Entries ITC entries match your eligible expenses and are correctly tagged to your GST payments.
 Step 5: Reconcile your bank statements and verify that the GST payments made

I want to modify the opening balance in my GST account for the current financial year. How can this be done in BUSY?

In BUSY, if you want to clear or reset the opening balances for previous years in your GST reports, you can follow these steps:
 Step 1: Click on that ledger account to open it.
 Step 2:option to reset or clear the opening balance.
 Step 3: reset the opening balance . 
 Step 4 : After confirming, save the changes to the ledger account.
 Note : Opening balance can reset only in begining FY.

How can I include exempt sales in the GST sales columns in BUSY?

To include exempt sales in the GST sales columns in BUSY, you can typically follow these steps:
 Step 1:Navigate to the GST reports section in BUSY Step 2: Look for reports like the GSTR-1,
 Step 3 :you should be able to see exempt sales included in the relevant columns
 Step 4 : If you want to show in seprate column , enable the option show exempt/nil rated/ zero rated entries in invoice sepeffratly

Why am I unable to see the relevant ITC tagging option?

If the pick relevant ITC from Monthly ITC Tagging option is not visible while opening the report, then might be the option of ITC tagging is disabled. To enable it follow these steps:
 Step 1: Go to Administration and click on Configuration.
 Step 2: Select Features / Options then click on GST / VAT tab.
 Step 3: Here, you will see the option ITC Tagging Required, set Y on that to enable it.

How to determine tax liability from sales invoices for GSTR-?

To check tax liability of sale invoice of GSTR1 please check the below steps :
 Step 1: Go to Display Menu 
 Step 2: Click on Gst report 
 Step 3: Then click on Gst Return 
 Step 4: Then click on First panel of gst reports and select GSTR1 
 Step 5: Here is the summation of all GST amounts, which you can cross-verify with the specified section of Tax Liability.

How to resolve non-GST supply value discrepancies in GSTR-B?

To resolve non-GST supply value discrepancies in GSTR-3B, you can cross-check the values entered in GSTR-1 with the values in GSTR-3B. Ensure that all non-GST supplies are accurately reported in both returns. and you have to check that you are selecting non gst in item tax category or not
 you can also refer our GST audit report for same so, that you found entry through which differance is appear and made the change

How can I pass GSt adjustment entry in BUSY?

For pass Gst adjustment entry follow these steps:
1. Go in Display then go in Gst Report
2. Then Go in gst summary and open Gst summary month wise 
4. Press f4 and pass Input/output adjustment entry 
5. Then pass cross adjustment entry 
6. Then pass gst payment entry 
Note- If you want pay Gst amount in next month you can create Gst payable account under current liability and make payment into Gst payable account.

Frequently AskedQuestions