Frequently Asked
Questions

Q: I am not able to find a particular transaction or amount in the expected report/register. What could be the potential reasons and how can I troubleshoot?

There might be these reasons why a particular transaction is not showing in expected report or register in BUSY: 1. You have opened the report with wrong date range. 2. You have applied filter before opening the report such as voucher series, material center, etc. 3. You have applied filter inside the report. 4. May be the transaction is deleted so you need to re enter that transaction then check.

Q: How can I ensure the ITC claim amounts match accurately and resolve a "varying by more than %" error message on the GST portal?

To ensure ITC claim amounts match accurately and resolve "varying by more than 5%" error on GST portal, you should reconcile the ITC claimed in your accounting software with the ITC available in your GST portal. Check for any discrepancies and rectify them. If the difference is still more than 5%, you need to rectify the error in your accounting software and file an amendment return on the GST portal.

Q: How is the opening balance calculated in the GST summary? I want to understand what components of last year's closing balance are brought forward.

In case you have opening balance of gst input in previous year in that case it will brought forward in next year & In case you have not adjust your gst and not pay the output liability to government in that case also your gst carryforward in next year but in case of output you need to adjust your liability by paying your gst liability to government

Q: I want to confirm which HSN code applies to a particular product or party. How can I cross-check the appropriate HSN codes in BUSY?

to confirm or cross verify which HSN code to a particular product follow these steps 1. go to the GST misc. utilities under transaction menu 2. click on validate HSN code online with multiple HSN 3. then load all item data . you can see which HSN code is to a particular product 4. you can validate all HSN code by click on validate online option .

Q: I made some changes to maintain bill-by-bill but old bills still don't show party details. What do I need to do to fix this?

If you've made changes to maintain bills on a bill-by-bill basis, but old bills still don't show party details, here's what you can do to fix this: Step 1: Make sure you've adjusted each bill with the right party. Step 2:After updating the party details, you may need to regenerate the old bills. Step 3: Run regenerate dual vouchers from housekeeping menu. Step 4: Take a backup before run.

Q: The ITC Claim Register is blank even though I have claimed ITC. What do I need to do to populate the ITC Claim Register?

To reflect the purchase voucher in the ITC Claim register then make sure below steps. Step 1: The purchase entries should be entered properly with the Gst rate. Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B. Step 3: Make sure you have selected the correct month and status while opening the report.

Q: I am unable to see any entries in the ITC Claim Register report. What do I need to check or do to resolve this?

To reflect the purchase voucher in the ITC Claim register then make sure below steps. Step 1: The purchase entries should be entered properly with the Gst rate. Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B. Step 3: Make sure you have selected the correct month and status while opening the report.

Q: I am unable to find the difference between BB and BC transactions in the software. What should I do to identify this difference?

To identify difference between B2B and B2C transactions, you can look at whether your client has a GST (Goods and Services Tax) number. If your client is not registered for GST, treat the transaction as B2C. If your client has a GST number, consider it a B2B transaction. You can find this information in the GSTR1 Return, where both types of transactions are listed separately in their respective sections.

Q: I was told I can claim input credit and get refunds from the government for excess GST paid. How does this process work?

In the GST summary, When you do the adjustment of GST output with the GST Input through F4 shortcut key and then do the GST payment entry. If the remaining amount is left for the GST Input then its means you have paid the extra GST amount to the goverment. The extra GST amount which shows as GST input in BUSY can adjust with the output of next month.

Q: How do I view the monthly and quarterly GST summaries in BUSY?.

To view the monthly and quarterly GST summaries in BUSY, follow these simple steps: Step 1: Go to Display. Step 2: Choose GST reports. Step 3: Select GST summaries. Step 4: Click on GST Summary. Step 5: Pick your desired date range, such as a particular month or quarter, and provide the necessary information. Step 6: Press OK or F2 to open the GST summaries for monthly and quarterly.

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I am not able to find a particular transaction or amount in the expected report/register. What could be the potential reasons and how can I troubleshoot?

There might be these reasons why a particular transaction is not showing in expected report or register in BUSY:
 1. You have opened the report with wrong date range.
 2. You have applied filter before opening the report such as voucher series, material center, etc.
 3. You have applied filter inside the report.
 4. May be the transaction is deleted so you need to re enter that transaction then check.

How can I ensure the ITC claim amounts match accurately and resolve a "varying by more than %" error message on the GST portal?

To ensure ITC claim amounts match accurately and resolve "varying by more than 5%" error on GST portal, you should reconcile the ITC claimed in your accounting software with the ITC available in your GST portal. Check for any discrepancies and rectify them. If the difference is still more than 5%, you need to rectify the error in your accounting software and file an amendment return on the GST portal.

How is the opening balance calculated in the GST summary? I want to understand what components of last year's closing balance are brought forward.

In case you have opening balance of gst input in previous year in that case it will brought forward in next year 
 & In case you have not adjust your gst and not pay the output liability to government in that case also your gst carryforward in next year but in case of output you need to adjust your liability by paying your gst liability to government

I want to confirm which HSN code applies to a particular product or party. How can I cross-check the appropriate HSN codes in BUSY?

to confirm or cross verify which HSN code to a particular product follow these steps 
 1. go to the GST misc. utilities under transaction menu
 2. click on validate HSN code online with multiple HSN 
 3. then load all item data . you can see which HSN code is to a particular product
 4. you can validate all HSN code by click on validate online option .

I made some changes to maintain bill-by-bill but old bills still don't show party details. What do I need to do to fix this?

If you've made changes to maintain bills on a bill-by-bill basis, but old bills still don't show party details, here's what you can do to fix this:
 Step 1: Make sure you've adjusted each bill with the right party.
 Step 2:After updating the party details, you may need to regenerate the old bills.
 Step 3: Run regenerate dual vouchers from housekeeping menu.
 Step 4: Take a backup before run.

The ITC Claim Register is blank even though I have claimed ITC. What do I need to do to populate the ITC Claim Register?

To reflect the purchase voucher in the ITC Claim register then make sure below steps.
 Step 1: The purchase entries should be entered properly with the Gst rate.
 Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B.
 Step 3: Make sure you have selected the correct month and status while opening the report.

I am unable to see any entries in the ITC Claim Register report. What do I need to check or do to resolve this?

To reflect the purchase voucher in the ITC Claim register then make sure below steps.
 Step 1: The purchase entries should be entered properly with the Gst rate.
 Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B.
 Step 3: Make sure you have selected the correct month and status while opening the report.

I am unable to find the difference between BB and BC transactions in the software. What should I do to identify this difference?

To identify difference between B2B and B2C transactions, you can look at whether your client has a GST (Goods and Services Tax) number. If your client is not registered for GST, treat the transaction as B2C. If your client has a GST number, consider it a B2B transaction. You can find this information in the GSTR1 Return, where both types of transactions are listed separately in their respective sections.

I was told I can claim input credit and get refunds from the government for excess GST paid. How does this process work?

In the GST summary, When you do the adjustment of GST output with the GST Input through F4 shortcut key and then do the GST payment entry. If the remaining amount is left for the GST Input then its means you have paid the extra GST amount to the goverment. The extra GST amount which shows as GST input in BUSY can adjust with the output of next month.

How do I view the monthly and quarterly GST summaries in BUSY?.

To view the monthly and quarterly GST summaries in BUSY, follow these simple steps:
 Step 1: Go to Display.
 Step 2: Choose GST reports.
 Step 3: Select GST summaries.
 Step 4: Click on GST Summary.
 Step 5: Pick your desired date range, such as a particular month or quarter, and provide the necessary information.
 Step 6: Press OK or F2 to open the GST summaries for monthly and quarterly.

Frequently AskedQuestions