Frequently Asked
Questions

Q: I am trying to make adjustments to match GST credit and liability but it is impacting opening balances of next financial year. What should I do?

If GST adjustments are not done, the closing balances of GST credit and debit will carry forward to the next year in their respective ledger as opening balances. When making GST adjustments to reconcile GST credit and liability, the opening balance of the next year will affect. However, by making adjustments in the previous year, the ledger balances will accurately reflect the data, ensuring that the value appears correct.

Q: How is the opening balance calculated in the GST summary? I want to understand what components of last year's closing balance are brought forward.

In case you have opening balance of gst input in previous year in that case it will brought forward in next year & In case you have not adjust your gst and not pay the output liability to government in that case also your gst carryforward in next year but in case of output you need to adjust your liability by paying your gst liability to government

Q: I want to confirm which HSN code applies to a particular product or party. How can I cross-check the appropriate HSN codes in BUSY?

to confirm or cross verify which HSN code to a particular product follow these steps 1. go to the GST misc. utilities under transaction menu 2. click on validate HSN code online with multiple HSN 3. then load all item data . you can see which HSN code is to a particular product 4. you can validate all HSN code by click on validate online option .

Q: I made some changes to maintain bill-by-bill but old bills still don't show party details. What do I need to do to fix this?

If you've made changes to maintain bills on a bill-by-bill basis, but old bills still don't show party details, here's what you can do to fix this: Step 1: Make sure you've adjusted each bill with the right party. Step 2:After updating the party details, you may need to regenerate the old bills. Step 3: Run regenerate dual vouchers from housekeeping menu. Step 4: Take a backup before run.

Q: The ITC Claim Register is blank even though I have claimed ITC. What do I need to do to populate the ITC Claim Register?

To reflect the purchase voucher in the ITC Claim register then make sure below steps. Step 1: The purchase entries should be entered properly with the Gst rate. Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B. Step 3: Make sure you have selected the correct month and status while opening the report.

Q: I am unable to see any entries in the ITC Claim Register report. What do I need to check or do to resolve this?

To reflect the purchase voucher in the ITC Claim register then make sure below steps. Step 1: The purchase entries should be entered properly with the Gst rate. Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B. Step 3: Make sure you have selected the correct month and status while opening the report.

Q: I am unable to find the difference between BB and BC transactions in the software. What should I do to identify this difference?

To identify difference between B2B and B2C transactions, you can look at whether your client has a GST (Goods and Services Tax) number. If your client is not registered for GST, treat the transaction as B2C. If your client has a GST number, consider it a B2B transaction. You can find this information in the GSTR1 Return, where both types of transactions are listed separately in their respective sections.

Q: I was told I can claim input credit and get refunds from the government for excess GST paid. How does this process work?

In the GST summary, When you do the adjustment of GST output with the GST Input through F4 shortcut key and then do the GST payment entry. If the remaining amount is left for the GST Input then its means you have paid the extra GST amount to the goverment. The extra GST amount which shows as GST input in BUSY can adjust with the output of next month.

Q: I'm trying to view reports for June month but the data showing is from a different month. What do I need to check or update to view the correct June month reports?

In BUSY software, you can extract your Reports by following these general steps: Step 1: Once you are logged into the software, look for the Display menu. Step 2: Within the Display menu, you should find a submenu or option related to Reports. Step 3: Click on it to proceed. Step 4: In the Reports section, Step 5:Specify the date range of yearly and open the report .

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am trying to make adjustments to match GST credit and liability but it is impacting opening balances of next financial year. What should I do?

If GST adjustments are not done, the closing balances of GST credit and debit will carry forward to the next year in their respective ledger as opening balances. When making GST adjustments to reconcile GST credit and liability, the opening balance of the next year will affect. However, by making adjustments in the previous year, the ledger balances will accurately reflect the data, ensuring that the value appears correct.

I need to change some details in an older voucher that has already been filed. Is there a way to edit vouchers that have been frozen?

need to change some details in an older voucher that has already been filed , we have that option but if you filed GST return then we suggest do not modify that voucher because then your GST data and books data will be mismatched but still you want to edit freez voucher then you can unfreez them from utilities option under administration there you can find data freezing option.

How is the opening balance calculated in the GST summary? I want to understand what components of last year's closing balance are brought forward.

In case you have opening balance of gst input in previous year in that case it will brought forward in next year 
 & In case you have not adjust your gst and not pay the output liability to government in that case also your gst carryforward in next year but in case of output you need to adjust your liability by paying your gst liability to government

I want to confirm which HSN code applies to a particular product or party. How can I cross-check the appropriate HSN codes in BUSY?

to confirm or cross verify which HSN code to a particular product follow these steps 
 1. go to the GST misc. utilities under transaction menu
 2. click on validate HSN code online with multiple HSN 
 3. then load all item data . you can see which HSN code is to a particular product
 4. you can validate all HSN code by click on validate online option .

I made some changes to maintain bill-by-bill but old bills still don't show party details. What do I need to do to fix this?

If you've made changes to maintain bills on a bill-by-bill basis, but old bills still don't show party details, here's what you can do to fix this:
 Step 1: Make sure you've adjusted each bill with the right party.
 Step 2:After updating the party details, you may need to regenerate the old bills.
 Step 3: Run regenerate dual vouchers from housekeeping menu.
 Step 4: Take a backup before run.

The ITC Claim Register is blank even though I have claimed ITC. What do I need to do to populate the ITC Claim Register?

To reflect the purchase voucher in the ITC Claim register then make sure below steps.
 Step 1: The purchase entries should be entered properly with the Gst rate.
 Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B.
 Step 3: Make sure you have selected the correct month and status while opening the report.

I am unable to see any entries in the ITC Claim Register report. What do I need to check or do to resolve this?

To reflect the purchase voucher in the ITC Claim register then make sure below steps.
 Step 1: The purchase entries should be entered properly with the Gst rate.
 Step 2: Make sure you have change the ITC status from pending to claim from the monthly ITC tagging report of GSTR 2A or 2B.
 Step 3: Make sure you have selected the correct month and status while opening the report.

I am unable to find the difference between BB and BC transactions in the software. What should I do to identify this difference?

To identify difference between B2B and B2C transactions, you can look at whether your client has a GST (Goods and Services Tax) number. If your client is not registered for GST, treat the transaction as B2C. If your client has a GST number, consider it a B2B transaction. You can find this information in the GSTR1 Return, where both types of transactions are listed separately in their respective sections.

I was told I can claim input credit and get refunds from the government for excess GST paid. How does this process work?

In the GST summary, When you do the adjustment of GST output with the GST Input through F4 shortcut key and then do the GST payment entry. If the remaining amount is left for the GST Input then its means you have paid the extra GST amount to the goverment. The extra GST amount which shows as GST input in BUSY can adjust with the output of next month.

I'm trying to view reports for June month but the data showing is from a different month. What do I need to check or update to view the correct June month reports?

In BUSY software, you can extract your Reports by following these general steps:
 Step 1: Once you are logged into the software, look for the Display menu.
 Step 2: Within the Display menu, you should find a submenu or option related to Reports.
 Step 3: Click on it to proceed.
 Step 4: In the Reports section,
 Step 5:Specify the date range of yearly and open the report .

Frequently AskedQuestions