Frequently Asked
Questions

Q: Can you help me understand why the ITC pending of previous year are not showing in current financial year?

If the pending ITC of previous year are not showing in current year, then might be these possible reasons: 1. Might be you have not carry forward the pending ITC from the change financial year option under the administration menu. 2. May be the option of show previous year transactions is set N while checking the ITC tagging report.

Q: What steps should I take if there is a discrepancy in the GST rates charged by my software and my supplier?

Certainly, here are the steps ,please follow: Step 1: Understand the GST rates applicable in your area. Step 2: Look at invoices from your supplier for GST rates. Step 3: Ensure your invoices reflect the right GST rates. Step 4: If you overpaid, adjust your records accordingly. Step 5 : Audit Regularly and Check your records.

Q: I want to check if all sales invoices are included in the taxable value. What reports or options should I use?

For check proper sales data you can check supply outward register. For open supply outward register please follow these steps: 1. Go in Display Then go in GST Report 2. Then Go In GST Register then Go in supply outward Register 3. Then select all party or one party and mention date Range

Q: I need to share the Eway bill Audit report with the head office. How can I extract or download this report from the software?

In order to share Eway bill audit report you refer these steps : 1. Open the Eway bill Audit report and Click on Email Tab and specify the email ID on which you require to share. 2. You can export that report in PDF or Excel format by export tab or using Alt +E and then can share externally.

Q: I made a payment towards late fees, but it's not reflecting correctly in my books. How can I enter late fee payments properly?

Here are steps to correctly record a payment towards late fees: Step 1 : Create or choose an expense account specifically for late fees. Step 2: create a new transaction to record the payment. Step 3: Enterc the account details an d mounts Step 4: apply tax correctly Step 5: save the payment voucher

Q: I am getting an error while exporting GSTR- file. It says "record with same HSN, description already exists". How can I resolve this?

To resolve this issue, you can follow these steps: Step 1: Double-check the data in your GSTR-1 in BUSY Step 2: Check for any missing invoices, issues in invoice amounts, or incorrect GSTIN Step 3: Rectify GSTR-1 Data Step 4: Reconcile GSTR A data Step :file your GST returns based on reconciled and accurate data

Q: Why is the name of the counterparty not showing in the GST return data exported from BUSY? I only see their GST number.

If you can't see the counterparty name in BUSY's GST return data, follow these steps: 1:When exporting the GST report, choose account name to be shown, not an alias. This ensures the data includes the counterparty name. 2:Check if the counterparty is unregistered or if their GST number is not entered in the ledger.

Q: I created a credit note against an unregistered dealer invoice. Why is it not reflecting in the unregistered credit/debit notes section in GSTR-?

Unregistered dealers don't have a Goods and Services Tax Identification Number (GSTIN) because they are not registered under GST. When you create a credit note for a transaction with an unregistered dealer, it might not reflect in the unregistered credit/debit notes section of your GSTR-1 because these unregistered dealers are not part of the GST reporting system.

Q: How can I change the default account or group for a transaction type like discounts in BUSY?

reate expense groups in the chart of accounts, follow these steps: Follow Below Steps: Step 1: Click on Administration Step 2: then Master Step 3: then Account Step 4: Add/ Modify(Select that account master) Step 5: change the group as Direct / Indirect expenses. Step 6: Set the Tax Type as per master requirement and save .

Q: Why am I unable to find the options for entering non-creditable GST and AGS tax in BUSY?

AGS tax not available in BUSY for entering non-creditable GST tax in BUSY follow the below steps step 1: while entered purchase transaction select ITC eligibility as Section 17(5)-Ineligible ITC for non creditable GST step 2: entered all relevant deatils in transaction like item details , qty , price and tax then save transaction

Find Solutions to Common Issues Related to taxation - gst reports

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Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

Can you help me understand why the ITC pending of previous year are not showing in current financial year?

If the pending ITC of previous year are not showing in current year, then might be these possible reasons:
1. Might be you have not carry forward the pending ITC from the change financial year option under the administration menu.
2. May be the option of show previous year transactions is set N while checking the ITC tagging report.

What steps should I take if there is a discrepancy in the GST rates charged by my software and my supplier?

Certainly, here are the steps ,please follow: 
 Step 1: Understand the GST rates applicable in your area.
 Step 2: Look at invoices from your supplier for GST rates.
 Step 3: Ensure your invoices reflect the right GST rates.
 Step 4: If you overpaid, adjust your records accordingly.
 Step 5 : Audit Regularly and Check your records.

I want to check if all sales invoices are included in the taxable value. What reports or options should I use?

For check proper sales data you can check supply outward register. 
 For open supply outward register please follow these steps: 
 1. Go in Display Then go in GST Report 
 2. Then Go In GST Register then Go in supply outward Register 
 3. Then select all party or one party and mention date Range

I need to share the Eway bill Audit report with the head office. How can I extract or download this report from the software?

In order to share Eway bill audit report you refer these steps :
1. Open the Eway bill Audit report and Click on Email Tab and specify the email ID on which you require to share.
2. You can export that report in PDF or Excel format by export tab or using Alt +E and then can share externally.

I made a payment towards late fees, but it's not reflecting correctly in my books. How can I enter late fee payments properly?

Here are steps to correctly record a payment towards late fees:
 Step 1 : Create or choose an expense account specifically for late fees. 
 Step 2: create a new transaction to record the payment.
 Step 3: Enterc the account details an d mounts 
 Step 4: apply tax correctly 
 Step 5: save the payment voucher

I am getting an error while exporting GSTR- file. It says "record with same HSN, description already exists". How can I resolve this?

To resolve this issue, you can follow these steps:
 Step 1: Double-check the data in your GSTR-1 in BUSY 
 Step 2: Check for any missing invoices, issues in invoice amounts, or incorrect GSTIN
 Step 3: Rectify GSTR-1 Data
 Step 4: Reconcile GSTR A data 
 Step :file your GST returns based on reconciled and accurate data

Why is the name of the counterparty not showing in the GST return data exported from BUSY? I only see their GST number.

If you can't see the counterparty name in BUSY's GST return data, follow these steps: 
 1:When exporting the GST report, choose account name to be shown, not an alias. This ensures the data includes the counterparty name. 
 2:Check if the counterparty is unregistered or if their GST number is not entered in the ledger.

I created a credit note against an unregistered dealer invoice. Why is it not reflecting in the unregistered credit/debit notes section in GSTR-?

Unregistered dealers don't have a Goods and Services Tax Identification Number (GSTIN) because they are not registered under GST. When you create a credit note for a transaction with an unregistered dealer, it might not reflect in the unregistered credit/debit notes section of your GSTR-1 because these unregistered dealers are not part of the GST reporting system.

How can I change the default account or group for a transaction type like discounts in BUSY?

reate expense groups in the chart of accounts, follow these steps:
 Follow Below Steps:
 Step 1: Click on Administration
 Step 2: then Master
 Step 3: then Account
 Step 4: Add/ Modify(Select that account master)
 Step 5: change the group as Direct / Indirect expenses. Step 6: Set the Tax Type as per master requirement and save .

Why am I unable to find the options for entering non-creditable GST and AGS tax in BUSY?

AGS tax not available in BUSY 
 for entering non-creditable GST tax in BUSY follow the below steps 
 step 1: while entered purchase transaction select ITC eligibility as Section 17(5)-Ineligible ITC for non creditable GST 
 step 2: entered all relevant deatils in transaction like item details , qty , price and tax then save transaction

Frequently AskedQuestions