Frequently Asked
Questions

Q: What steps should I take if there is a discrepancy in the GST rates charged by my software and my supplier?

Certainly, here are the steps ,please follow: Step 1: Understand the GST rates applicable in your area. Step 2: Look at invoices from your supplier for GST rates. Step 3: Ensure your invoices reflect the right GST rates. Step 4: If you overpaid, adjust your records accordingly. Step 5 : Audit Regularly and Check your records.

Q: I want to check if all sales invoices are included in the taxable value. What reports or options should I use?

For check proper sales data you can check supply outward register. For open supply outward register please follow these steps: 1. Go in Display Then go in GST Report 2. Then Go In GST Register then Go in supply outward Register 3. Then select all party or one party and mention date Range

Q: Can you help me understand why the ITC pending of previous year are not showing in current financial year?

If the pending ITC of previous year are not showing in current year, then might be these possible reasons: 1. Might be you have not carry forward the pending ITC from the change financial year option under the administration menu. 2. May be the option of show previous year transactions is set N while checking the ITC tagging report.

Q: I want to check sales details for a date range but unable to apply date filters. Why don't I have this option?

To check sales details for a date range , please follow steps : Step 1: Go to Display menu . Step 2 : Select Sales Analysis . Step 3 : Select option Party wise Step 4; click on Standard date wise option Step 5 : click on okay and open the report.

Q: How can I include both BB and BC sales in the sales register report? What settings do I need to change?

To view sales register with B2B and B2C transactions in BUSY, you need to follow these steps: Step 1: Open your company then click on Display menu. Step 2: Select GST Reports and click on GST Registers. Step 3: Select Sales Registers and choose Both B2B and B2C option. Now, the report will show both transactions.

Q: I am unable to create CGST tax ledger while making sales invoice entry. It shows error. How can I resolve this?

To resolve the CGST tax ledger creation error in BUSY sales invoice, check if the tax category is correctly defined in the item master and voucher level. Also, ensure that the tax is automatically connected and generated in the invoice. If the issue persists, check for any errors in the voucher level and Income Tax portal.

Q: The annual GST return is asking for previous year's closing balances. How can I find this information in BUSY?

To find the previous year's closing balances for annual GST return in BUSY, you can generate a Trial Balance report for the last day of the previous financial year. This report will show the closing balances of all accounts as of that date, which can be used as the opening balances for the current financial year.

Q: I need to unregister from GST. What is the process to follow in the software before unregistering?

Steps to Follow in Software Before Unregistering from GST: Step 1: Before making any changes,Backup Your Data Step 2: Review your financial records and ensure that all outstanding GST liabilities Step 3: Update GSTIN Information Step 4: Review and update customer and supplier records to reflect your new unregistered status. Step 5: Adjust Input Credit Balances

Q: What options do I have for grouping and sub-totaling GST reports by tax rates, voucher types etc?

To view the rate wise breakup in sale and purchase register follow below steps: Step 1: Go to display option and select gst reports. Step 2: Then select the gst register and the select supply outward register or supply inward register. Step 3: Now after opening the report press F5 key to summary the report.

Q: What is causing an error that says "UQC already exists" when filing GSTR returns in BUSY?

The error UQC already exists occurs when filing GSTR1 returns in BUSY if the UQC for a particular transaction already exists in the system. This means that there is a duplicate entry of the UQC for that transaction. To resolve this error, you need to ensure that each transaction has a unique UQC assigned to it.

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Dealer Complaint/Issues

What steps should I take if there is a discrepancy in the GST rates charged by my software and my supplier?

Certainly, here are the steps ,please follow: 
 Step 1: Understand the GST rates applicable in your area.
 Step 2: Look at invoices from your supplier for GST rates.
 Step 3: Ensure your invoices reflect the right GST rates.
 Step 4: If you overpaid, adjust your records accordingly.
 Step 5 : Audit Regularly and Check your records.

I want to check if all sales invoices are included in the taxable value. What reports or options should I use?

For check proper sales data you can check supply outward register. 
 For open supply outward register please follow these steps: 
 1. Go in Display Then go in GST Report 
 2. Then Go In GST Register then Go in supply outward Register 
 3. Then select all party or one party and mention date Range

Can you help me understand why the ITC pending of previous year are not showing in current financial year?

If the pending ITC of previous year are not showing in current year, then might be these possible reasons:
1. Might be you have not carry forward the pending ITC from the change financial year option under the administration menu.
2. May be the option of show previous year transactions is set N while checking the ITC tagging report.

I want to check sales details for a date range but unable to apply date filters. Why don't I have this option?

To check sales details for a date range , please follow steps : 
 Step 1: Go to Display menu . 
 Step 2 : Select Sales Analysis . 
 Step 3 : Select option Party wise 
 Step 4; click on Standard date wise option
 Step 5 : click on okay and open the report.

How can I include both BB and BC sales in the sales register report? What settings do I need to change?

To view sales register with B2B and B2C transactions in BUSY, you need to follow these steps:
 Step 1: Open your company then click on Display menu.
 Step 2: Select GST Reports and click on GST Registers.
 Step 3: Select Sales Registers and choose Both B2B and B2C option.
 Now, the report will show both transactions.

I am unable to create CGST tax ledger while making sales invoice entry. It shows error. How can I resolve this?

To resolve the CGST tax ledger creation error in BUSY sales invoice, check if the tax category is correctly defined in the item master and voucher level. Also, ensure that the tax is automatically connected and generated in the invoice. If the issue persists, check for any errors in the voucher level and Income Tax portal.

The annual GST return is asking for previous year's closing balances. How can I find this information in BUSY?

To find the previous year's closing balances for annual GST return in BUSY, you can generate a Trial Balance report for the last day of the previous financial year. This report will show the closing balances of all accounts as of that date, which can be used as the opening balances for the current financial year.

I need to unregister from GST. What is the process to follow in the software before unregistering?

Steps to Follow in Software Before Unregistering from GST:
 Step 1: Before making any changes,Backup Your Data
 Step 2: Review your financial records and ensure that all outstanding GST liabilities
 Step 3: Update GSTIN Information
 Step 4: Review and update customer and supplier records to reflect your new unregistered status.
 Step 5: Adjust Input Credit Balances

What options do I have for grouping and sub-totaling GST reports by tax rates, voucher types etc?

To view the rate wise breakup in sale and purchase register follow below steps:
 Step 1: Go to display option and select gst reports.
 Step 2: Then select the gst register and the select supply outward register or supply inward register.
 Step 3: Now after opening the report press F5 key to summary the report.

What is causing an error that says "UQC already exists" when filing GSTR returns in BUSY?

The error UQC already exists occurs when filing GSTR1 returns in BUSY if the UQC for a particular transaction already exists in the system. This means that there is a duplicate entry of the UQC for that transaction. To resolve this error, you need to ensure that each transaction has a unique UQC assigned to it.

Frequently AskedQuestions