Frequently Asked
Questions

Q: What is the procedure to view my client's accounting data in BUSY as a CA?

As a CA, you can view your client's accounting data in BUSY Software by logging in to the software using your client's company username & password Once logged in you can go to the display and open gst reports to access all gst returns data of your client

Q: I need the monthly and yearly report for RCM PAYBAL. How can I get that?

To view the report of monthly RCM payable voucher, you can follow below steps: Step 1: Go to Transactions menu and select gst misc. utilities option. Step 2: Then select check/post consolidated RCM payable voucher. Step 3: Then select monthly or daily basis as per your requirement to view the monthly Rcm payable voucher.

Q: How do I know if my quarterly GST return is nd or rd in BUSY?

To check which quarterly GST return is 2nd or 3rd in BUSY, you need to make sure which month you are taking. If you are taking July, August, and September, then it is the 2nd quarter, or if you are taking October, November, and December, then it is the 3rd quarter.

Q: Why am I unable to generate tax audit reports with accurate interest expenses when they are marked as non-GST?

The issue of interest expenses not showing up correctly in the tax audit reports when marked as non-GST in BUSY could be due to the general entry not being locked. To resolve this, the customer should exclude the general entry in the tax audit report and only use the payment entries.

Q: I need help finding my user name for the GST photo upload feature. Where can I get this?

In BUSY, we have the option to update the GST user name from Administration, then select Configuration, select Features / Options, then select the GST/VAT option, In that, you will find the option to enter the GST user name. but we don't have the option to upload a GST photo.

Q: Why is the GST payment invoice not reflecting in the GST summary? How can this issue be addressed?

If the GST payment voucher is not displaying in GST summary, chekc th possible reason: 1.Ensure the the GST nature for GST payment must be GST payment to government in order to reflect in GST summary. 2.Cross check the date speciFinancial Year the GST payment voucher. 3.Confirm the entry is posted with correct details.

Q: I am getting an error saying "Invalid data found" when trying to generate an invoice in BUSY. What could be causing this?

The cause of the error Invalid data found when generating an invoice in BUSY could be due to incorrect or missing information in the invoice, such as Step 1 : An invalid HSN code or location. It is recommended to check the details and validate them before generating the invoice.

Q: The eligible ITC amount shown in my reports is different from what I had entered earlier. Why is this difference occurring?

If the total amount of eligible ITC the GST report of BUSY does not match with the earlier data, it is possible that some changes were made after certain period. It is recommended to manually cross verify both the eligible ITC of current period and earlier data to identify any discrepancies.

Q: I need to submit an amendment to a previously filed GST return. How can I do that in the software?

Step 1: Login to the GST portal using your registered credentials. Step 2: Navigate to the 'Services' tab and click on the 'Returns' option. Then, click on the 'Returns Dashboard' option. Step 3: Select the financial year and the tax period for which you want to make the amendment.

Q: I want to partially update my GST data in BUSY for a specific date range. How can I do this?

If you want to update GST summary then please follow the given steps Step 1: Go to Housekeeping menu Step 2: Then update Gst summary option. Step 3: Cick on partial if want to update with some date range. Step 4: Then enter start date and end date then ok.

Find Solutions to Common Issues Related to taxation - gst reports

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

What is the procedure to view my client's accounting data in BUSY as a CA?

As a CA, you can view your client's accounting data in BUSY 
 Software by logging in to the software using your client's company username & password 
 Once logged in you can go to the display and open gst reports to access all gst 
 returns data of your client

I need the monthly and yearly report for RCM PAYBAL. How can I get that?

To view the report of monthly RCM payable voucher, you can follow below steps:
Step 1: Go to Transactions menu and select gst misc. utilities option.
Step 2: Then select check/post consolidated RCM payable voucher.
Step 3: Then select monthly or daily basis as per your requirement to view the monthly Rcm payable voucher.

How do I know if my quarterly GST return is nd or rd in BUSY?

To check which quarterly GST return is 2nd or 3rd in BUSY, you need to make sure which month you are taking. If you are taking July, August, and September, then it is the 2nd quarter, or if you are taking October, November, and December, then it is the 3rd quarter.

Why am I unable to generate tax audit reports with accurate interest expenses when they are marked as non-GST?

The issue of interest expenses not showing up correctly in the tax audit reports when marked as non-GST in BUSY could be due to the general entry not being locked. To resolve this, the customer should exclude the general entry in the tax audit report and only use the payment entries.

I need help finding my user name for the GST photo upload feature. Where can I get this?

In BUSY, we have the option to update the GST user name from Administration, then select Configuration, select Features / Options, then select the GST/VAT option, In that, you will find the option to enter the GST user name. 
 but we don't have the option to upload a GST photo.

Why is the GST payment invoice not reflecting in the GST summary? How can this issue be addressed?

If the GST payment voucher is not displaying in GST summary, chekc th possible reason:
1.Ensure the the GST nature for GST payment must be GST payment to government in order to reflect in GST summary.
2.Cross check the date speciFinancial Year the GST payment voucher.
3.Confirm the entry is posted with correct details.

I am getting an error saying "Invalid data found" when trying to generate an invoice in BUSY. What could be causing this?

The cause of the error Invalid data found when generating an invoice in BUSY could be due to incorrect or missing information in the invoice, such as 
 Step 1 : An invalid HSN code or location.
 It is recommended to check the details and validate them before generating the invoice.

The eligible ITC amount shown in my reports is different from what I had entered earlier. Why is this difference occurring?

If the total amount of eligible ITC the GST report of BUSY does not match with the earlier data, it is possible that some changes were made after certain period. It is recommended to manually cross verify both the eligible ITC of current period and earlier data to identify any discrepancies.

I need to submit an amendment to a previously filed GST return. How can I do that in the software?

Step 1: Login to the GST portal using your registered credentials. 
 Step 2: Navigate to the 'Services' tab and click on the 'Returns' option. Then, click on the 'Returns Dashboard' option. 
 Step 3: Select the financial year and the tax period for which you want to make the amendment.

I want to partially update my GST data in BUSY for a specific date range. How can I do this?

If you want to update GST summary then please follow the given steps
 Step 1: Go to Housekeeping menu
 Step 2: Then update Gst summary option.
 Step 3: Cick on partial if want to update with some date range.
 Step 4: Then enter start date and end date then ok.

Frequently AskedQuestions